--- description: Review of Owl Practice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Owl Practice | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Patient Case Management Software](/directory/4181/patient-case-management/software) > [Owl Practice](/software/223192/owlpractice) # Owl Practice Canonical: https://www.softwareadvice.co.nz/software/223192/owlpractice Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/223192/owlpractice?page=2) > Owl Practice is a secure EHR and practice management platform built specifically for Canadian mental health professionals. It's designed to be more than an administrative tool. Clinicians use it to run their entire practice in one place, including scheduling, billing, clinical documentation, secure messaging, and video sessions, so they can spend less time managing logistics and more time with clients. Owl's newest feature, Smart Notes, is a built-in AI note-taker that helps clinicians turn sessions into documentation in minutes instead of hours, easing one of the biggest time burdens in private practice without compromising on clinical quality or compliance. Practitioners consistently describe Owl as intuitive and easy to learn, even for those who aren't especially tech-savvy, and point to responsive, knowledgeable support that helps them get set up right from day one. It's this combination of an all-in-one platform, real time savings, and support that actually helps that makes Owl one of the most recommended EHR systems among Canadian mental health clinicians. > > Verdict: Rated **4.5/5** by 177 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 177 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Owl Practice ## Commercial Context - **Starting Price**: CA$60.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Owl Practice offers multiple pricing tiers to fit your practice needs, whether you’re a student, part-time practitioner, a full-time practitioner, or a group practice. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada ## Features - AI Copilot - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Attendance Management - Automated Scheduling - Availability Management - Bill Payment - Billing & Invoicing - Calendar Management - Case Management - Case Notes - Charting - Chat/Messaging - Claims Management - Client Management ## Integrations (1 total) - Stripe ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Patient Case Management Software](https://www.softwareadvice.co.nz/directory/4181/patient-case-management/software) ## Related Categories - [Patient Case Management Software](https://www.softwareadvice.co.nz/directory/4181/patient-case-management/software) - [Applied Behavior Analysis Software](https://www.softwareadvice.co.nz/directory/3895/aba/software) - [Speech Therapy Software](https://www.softwareadvice.co.nz/directory/450/speech-therapy/software) - [Patient Portal Software](https://www.softwareadvice.co.nz/directory/1475/patient-portal/software) - [Mental Health EHR Software](https://www.softwareadvice.co.nz/directory/16/mental-health-emr-billing-software/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) 2. [EHRYourWay](https://www.softwareadvice.co.nz/software/3789/ehryourway) — 4.9/5 (529 reviews) 3. [TheraNest](https://www.softwareadvice.co.nz/software/390303/theranest) — 4.4/5 (1051 reviews) 4. [SimplePractice](https://www.softwareadvice.co.nz/software/81975/simplepractice) — 4.6/5 (2827 reviews) 5. [Alleva](https://www.softwareadvice.co.nz/software/365334/alleva) — 4.5/5 (282 reviews) ## Reviews ### "A great product with great service" — 5.0/5 > **Lindsay** | *15 July 2026* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: It makes work seamless and easy and the best part is when there are problems, the response time from staff is quick. > > **Cons**: I think one feedback would be the cost of using a credit card on the system has felt high. Some things feel complicated to figure out, but as said always staff to help. > > It has been great. I have had no reason to consider switching over the past 7 years. Meets all my clinical needs. ----- ### "Has helped make my practice simpler and saved time" — 4.0/5 > **Judi** | *15 July 2026* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Owl streamlines my practice, making connections between calendar, video links, and billing. It saves me a lot of time. Each client has their own area in which I can see the sessions, financial information and other data that is important to know. I can save documents for clients (e.g. referral information, letters). I can either type or handwrite notes (if you have touchscreen). I particularly like that it send out automatic reminders for clients of appointments. Since I started using it, I would guess that it has paid for itself by having more clients show up for appointments. It provides a way for clients to make credit card payments (for additional fees). The video platform usually works well and is initiated from the calendar. I like that there are clinical measures I can send to clients from the platform. > > **Cons**: I do wish it cost a bit less. There are occasional issues in which a certain feature does not work well. The team is fairly quick to respond to concerns but sometimes it takes awhile before the actual bug is worked out. It doesn't quite have the flexibility to adjust to the way I use it, which is to also help me track the room use of other therapists in the building (they are not in my practice but the room use still has to be organized). I wish there was more flexibility in the appearance of the calendar so that I could designate colours according to the criteria that is most helpful to me. While I like access to the clinical measures, the scoring of those measures is often unclear. > > Overall, I've had a good experience. I understood the way it works pretty quickly and have been able to get help on features when needed. ----- ### "OWL EHR – Started Strong, Declined Significantly Over Time" — 2.0/5 > **Verified Reviewer** | *10 December 2025* | Mental Health Care | Recommendation rating: 2.0/10 > > **Pros**: OWL EHR was good in the beginning, it was seamless to submit claims, get your progress notes completed, and it was fine for basic needs. > > **Cons**: The constant "upgrades" they make without letting providers know causing issues with billing, claims and cashflow. The internal features such as supervision (signing associates notes, financial reports, client caseload reports) inefficient. Customer service is limited. > > OWL EHR was good in the beginning, but it has declined to the point where it is no longer reliable or cost-effective for a group practice. They recently made changes with their clearinghouse without notifying providers in advance, which caused a wave of rejected and denied claims. We had to spend hours updating addresses, PO Boxes, and resubmitting claims, all because of changes they never communicated. Customer service is another major issue. It often takes a couple of days to get a response, and when they do reply, the instructions are extremely basic, things any user already knows. It feels like they’re buying time while practices absorb the financial impact of their mistakes. Meanwhile, we end up manually fixing claims one by one, costing time and revenue. The reporting features are essentially useless for a group practice. There are no meaningful reports by diagnosis, by clinician caseload, or by active vs. inactive clients. You can technically pull this information, but only by downloading raw lists and manually cleaning them every single time, which completely defeats the purpose of having an EHR. The financial reports are inaccurate and unhelpful. They don’t separate actual profit from insurance denials, write-offs, rejections, or pending claims, so you never get a true picture of revenue. For a group practice, this is a major limitation. Reviewing associate notes is also inefficient—you can’t send a note back for revision inside the system. Instead, you have to email the clinician separately to request changes, which is a ridiculous workaround for something that should be built in. The workflow has become so inefficient that I now have to submit some claims through OWL, others through the Blue Shield provider portal, others through Availity for Anthem, and Optum’s provider portal for that insurance. This completely defeats the purpose of paying for an EHR with billing capabilities. They also submit only one claim per CMS-1500 form, instead of batching six claims per page. At $0.25 per sheet, this may seem small, but with 10 clinicians and 100+ clients, it becomes expensive very quickly. It also creates eligibility checks and charges you for that every time. The copay is then deleted when this happens, and I have to go one by one to charge the copay for every client. They been "working" on this fix since May 2025. Add to that the growing amount of manual work, and the cost savings of OWL disappear fast. Telehealth is another frustration, the system frequently doesn’t work, forcing us to use Zoom or Google Meet instead. The platform also requires excessive clicking for basic tasks, slowing down workflows even more. Overall, OWL might be fine for a solo provider, but for a group practice, it is not worth the time, stress, or hidden costs. We are actively looking at other options, and frankly, paying a little more for a system that actually works will end up costing far less in admin time, lost revenue, and repeated claim issues. ----- ### "gets the job done" — 4.0/5 > **Verified Reviewer** | *13 July 2026* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: i like that i get a discount as a CAPT member, i like that it technically does everything i need it to do (create invoices and account summaries, store client data). I'm just a one-person operation, so i don't have a ton to manage so it's pretty straight forward. i like creating the notes and forms on there as well and appreciate how easy it is to send them.. > > **Cons**: i have requested various schedule sequences that don't seem to have ever kicked in (and there are so many already it doesn't seem hard to do...) specifically i asked for 3 weeks on, 1 week off..... i also don't like that all the templates are in one place in the settings, they are divided by category which makes sense in some ways, but when you're looking to edit the template (ie of the invoice) i had to click around for awhile before i found it...it could be more intuitive. i also wish there were more aesthetic options...and the calendar sort of bugs me, the drag-and-drop function is finicky, you have to shrink the browser to 50% in order to drag and drop (instead what's easiest, but takes longer, is to click into the specific appointment and edit the date/time manually). also the video is annoying, i prefer to pay for and use zoom (which is actually cheaper than getting the video subscription)... i just don't like what it looks like, how the name is featured, and the quality. the only MAJOR issue i take with owl is how many annoying marketing emails i get from them regarding the AI Notes... I've actually complained, it several a week at one point. i don't want to use AI and don't want to record people so until their tech advances to the point that it does it in real time and you don' t have to record in zoom, i wont' be using it. oh and my only other major issue is tech support, you have to make an appointment for a consult OR just send an email, there is no real time support that i know of (possibly a chat?). > > i don't love it, but i don't dislike it enough to go to the trouble of switching and i imagine i'd have other pet peeves with Jane or whatever else I'd pick... it's fine, it does the job.... though if i were to switch i'd pick Jane because I've heard their customer care is amazing. ----- ### "Love it overall but SmartNotes has some room for improvement" — 5.0/5 > **Haeon** | *15 July 2026* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: I like all the integrations including billing services, clinical notes, SmartNotes, booking portal, consent forms, etc. and that all this is PHIA compliant so I get peace of mind. I like that it's well-adapted for Canadian clinicians. > > **Cons**: The SmartNotes is limited compared to other options like GraceNotes. I'd appreciate the ability to record and summarize group sessions and for the AI to be able to recognize more kinds of interventions. I'd also like a way to adjust therapist availability right in the calendar view instead of having to navigate to the therapist profiles. > > I enjoy using Owl Practice and it makes managing my private practice a lot easier because everything is in one place. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/223192/owlpractice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/223192/owlpractice) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data