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About CallTools
CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.
CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs.
Unleash the full potential of your contact center today with CallTools.
CallTools pricing
CallTools does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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CallTools Reviews
Feature rating
5 reviews of 145
View all reviews
Anderson
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 21/11/2018
Great for speed dialing
Pros
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
Cons
Some times get stuck when many lead are assigned.
Response from CallTools
Thank you for the 5 Star Review!
Replied 15/08/2023
Jason
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 11/01/2024
Its feels custom built just for us
At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement.
Overall there isn't anything I'm left needing or wanting - Calltools has it all.
Pros
What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs.
Cons
If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers.
Alternatives Considered
VICIdialReasons for Choosing CallTools
Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did.Switched From
ConvosoReasons for Switching to CallTools
Again, because of Chaz and his recommendationResponse from CallTools
Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team
Replied 7/02/2024
Maria Lenin
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
3
Reviewed on 17/08/2018
Web based VOIP -Easy Setup, Requirement, and Implementation
Pros
I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.
Cons
Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
Andrew
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 19/06/2024
Really really good
Pros
Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend.
Additionally, [sensitive content hidden] on the Call Tools sales/account management team, is really great to work with.
Cons
There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy.
Response from CallTools
Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team
Replied 28/06/2024
Hannah
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 9/02/2023
Calltools is the best software to run a successful call center
My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!
Pros
I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!
Cons
I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!
Alternatives Considered
RingCentral Contact CenterReasons for Switching to CallTools
In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team!Response from CallTools
Hi Hannah,
Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team!
- Call Tools Team
Replied 13/04/2023
