4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About CallTools

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers. CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. Unleash the full potential of your contact center today with CallTools.
CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place.
CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.
CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record.
CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place. - thumbnail
CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available. - thumbnail
CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record. - thumbnail

CallTools pricing

CallTools does not have a free version. CallTools paid version starts at US$99.99/month.

Starting Price:
US$99.99/month
Free Version:
No
Free trial:
No

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CallTools Reviews

Feature rating

Value for Money
4.8
Functionality
4.8
Ease of Use
4.8
Customer Support
4.8
5 reviews of 133 View all reviews
Anderson
Anderson
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2018

Great for speed dialing

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/08/2023
Hannah
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/02/2023

Calltools is the best software to run a successful call center

My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!

Pros

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

Cons

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

Alternatives Considered

RingCentral Contact Center

Reasons for Switching to CallTools

In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team!

Response from CallTools

Hi Hannah,

Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team!

- Call Tools Team

Replied 13/04/2023
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

3
Reviewed on 29/08/2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall and Ruby Receptionists

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.
Chen
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/04/2024

Effortless Connectivity

Our overall experience with Calltools has been a Symphony of Efficiency, Reliability, and Innovation. A true Gem in Out Call Center Operations.

Pros

I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise.

Cons

I have yet to come across anything that i do not like about the dialer system.

Response from CallTools

Hi Chen, Thank you for the 5 Star Review! We are happy to hear you received great assistance from our team! Thank you again for the review! - Call Tools Team

Replied 19/04/2024
Joseph
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/11/2020

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Pros

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Response from CallTools

Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team

Replied 3/11/2022

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