CallTools

Pros

The tool works well and our cold callers quickly learned how to best utilize its features.

Cons

We could have used more training guidance when getting started

Pros

Great customer support from [sensitive content hidden]. Responds immediately. Easy to use tool, makes dialing fast and efficient.

Cons

Nothing I didn’t like. Everything was easy and user friendly.

Alternatives Considered

Reasons for Choosing CallTools

Switched From

Reasons for Switching to CallTools

Pros

Power dialer is the best and the interface is simple.

Cons

So far the only thing I don't like that much is the warmimng up phone numbers period

Pros

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Pros

I loved how easy it was to integrate everything with our CRM. [sensitive content hidden] was also amazing as a POC.

Cons

I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup.

Pros

It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons.

Cons

I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex.

Pros

Their customer service is spectacular. Any time that I have a problem, it's solved the same day.

Cons

The complexity. This software comes with a massive learning curve.

Pros

The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, [sensitive content hidden], was a pleasure to work with.

Cons

Hard to export leads to other platforms.

Pros

We love the ease and set up. We like being able to review our calls.

Cons

It took us a while to figure out why we had audio issues and thanks to support we fixed it.

Pros

CS is quick to respond, works in understanding the issue and suggest the best approach to solve any problem.

Cons

Haven't had any issue so far with their customer support

Alternatives Considered

Reasons for Choosing CallTools

Switched From

Reasons for Switching to CallTools

Pros

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

Cons

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

Alternatives Considered

Reasons for Switching to CallTools

Pros

The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.

Cons

Nothing to report yet. I'll need more time with it to give quality feedback here.

Alternatives Considered

Reasons for Switching to CallTools

Pros

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Pros

I find its very user friendly and provides many options to implement for calling / tracking etc.

Cons

Nothing really.....I simply want to try another vendor to compare services.

Alternatives Considered

Reasons for Switching to CallTools

Pros

The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact.

Cons

Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level.

Pros

Leads it helped bring in & ease if use.

Cons

Can be tough to categorize certain calls to find later

Pros

Easy to set up and the customer support

Cons

Nothing so far all good and no issues to mention

Pros

We got our lead cost to $17 a transfer.

Cons

All good. They have great service so any complexity can be solved.

Pros

I like how there customer service and assigned manager where always going above and beyond for me.

Cons

Honestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager

Pros

The integration team, specifically [sensitive content hidden]
has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools.

Cons

I can not thing of any cons currently with this software.

Pros

The customer service! [sensitive content hidden] has been one of the best customer service representatives I have ever worked with in my life and I have been in sales for over 20 years. I have appreciated him and his wonderful customer service.

Cons

Not my agent [sensitive content hidden] he has been awesome but it takes a long time to get a tech person on the phone!

Pros

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

Cons

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Pros

service and support were great. [sensitive content hidden] is awesome

Cons

can’t afford right now but will be back shortly

Pros

The ability to mass market. The customer service was fantastic. Whenever I had any questions [sensitive content hidden] was there to help. He did a fantastic job.

Cons

I enjoyed the system. Just did not have enough time to use it.

Pros

By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

Cons

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