HubSpot Sales Hub

Pros

We really like all in one sales feature to manage our clients' details and automations.

Cons

The cost is on higher side, and it takes time to understand functions.

Pros

It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business.

Cons

There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot.

Alternatives Considered

Reasons for Switching to HubSpot Sales Hub

Pros

The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time.

Cons

Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way.

Alternatives Considered

Reasons for Choosing HubSpot Sales Hub

Switched From

Reasons for Switching to HubSpot Sales Hub

Pros

The ability to manage deals clearly through the sales funnel in a relatively simple UI.

Cons

A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc.

Alternatives Considered

Reasons for Switching to HubSpot Sales Hub

Pros

We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface!

Cons

Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses.

Pros

Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences

Cons

The cost, it's very expensive to add an extra Hub at the Pro level

Pros

HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive.

Cons

Pricing for additional services can be prohibitive.

Pros

We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful.

Cons

I thought it was tough to copy marketing collateral from one client campaign to another.

Pros

Sales Hub integrates effortlessly with our outbound enablement tech.

Cons

Not a whole lot to dislike about this product.

Pros

Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline.

Cons

Basically every automation feature comes with high additional costs.

Pros

Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize.

Cons

Honestly, I don't think there is anything to complain about.

Pros

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Cons

Nothing. It's a great tool that has been an excellent investment for us.

Pros

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Cons

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

Alternatives Considered

Reasons for Choosing HubSpot Sales Hub

Switched From

Reasons for Switching to HubSpot Sales Hub

Pros

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Cons

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

Pros

First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are:
- The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any;
- We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks;
- We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.

Cons

Two things that can be improved:
- It would be better to add a task reminder for the uncompleted tasks;
- Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.

Pros

Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools. This gives businesses the ability to pick and choose what features they need to help control cost.

Cons

Hubspot gets more expensive with the more features that you need. It ends up costing more than comparable sales tools once you've started to add on features.

Pros

HubSpot Sales is truly a hub for all sales from leads to closing a deal. It can house thousands of leads and customers allowing us to have all of our customer lists on one place which allows easy tracking and pulling relevant data. Also, we can create various sales reports to track KPI's.

Cons

HubSpot can be expensive if you buy all the different accesses and if you have a large team, seats can get more and more expensive.

Pros

It is great because you have a clear vision about. What are you gonna do and it is easy-going to handle!

Cons

It is like a one stop shop place!When you don’t have any background with CRM they have a good options for you to develop at whatever you want.

Pros

It is a fantastic product that helps our sales team to keep all the opportunities tracked, review the pipeline and improve our chances to convert sales. It also connects fantastically with the other HubSpot products which helps the whole company.

Cons

It is a complex tool (it has to be!) with lots of functionality, but HubSpot's account managers are really helpful and they have a great online directory for help

Pros

We have a pretty large list of customers in our database. It loads everything rather quickly compared to competitors. Very easy to learn as well.

Cons

At times the User Experience is a little clunky. We tried our other CRMs and it was very user friendly.

Pros

HubSpot is a game-changer when it comes to tracking deals and sales opportunities. The flexibility it offers in managing and monitoring sales is remarkable. Not only do I use HubSpot Sales Hub for my professional job, but I've also embraced it for my personal business. It has proven to be an invaluable tool in both aspects of my professional life.

Cons

I have noticed that the cost of operating the current feature set is relatively higher compared to some of the rival solutions in the market.

Pros

Hubspot has been helpful in tracking leads, new business & scheduling appointments

Cons

Some features are cumbersome & not needed

Pros

The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate.
For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice.

Cons

Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.

Pros

Overall Client management is superb but when you integrate with other Platforms, Landing pages, Blogs, White papers etc. it moves up a layer.

The automation that goes on behind the platform really is exceptional and offers excellent data to enable smart swift sales.

Cons

Hubspot is so efficient you sometimes forget the traditional routes to a sale, this is a big part of the solution but dont become over reliant ;)

Pros

Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses.

Cons

Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers.

Pros

Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate.

It provides all the necesssry tools to create a great CRM database for both sales and marketing activities.

Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.

Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts

Cons

The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce.

The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

Pros

It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others.

Cons

New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS.

Pros

It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too.

Cons

I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features.

Pros

Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on.

Once you get it up and going, You would not need a different tool!

Cons

Takes time to get used to initially, Took a few tutorials here and there.

Pros

The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel.
The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products.

Cons

Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM.

Pros

It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful.

Cons

In certain cases, Hubspot will mark the email as invalid, causing a bounce.

Pros

It is user friendly, has its flow and very low learning curve for those who are using it for the first time

Cons

Sometimes it is not that easy to catch if it fails to associate an owner for example, sometimes you simply have to dig through the data

Pros

Nobody should get a CRM without trying out Hubspot first, it is by far the best one.

Cons

nothing to not like, they do everything OK

Pros

1. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually.

2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to.

Cons

It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

Alternatives Considered

Reasons for Switching to HubSpot Sales Hub

Pros

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Cons

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

Alternatives Considered

Reasons for Switching to HubSpot Sales Hub

Pros

The software issues an excellent CRM, which is interconnected with a sustainable sales intelligence platform.

Cons

The competent lead managing approach helps companies manage all the relationships in a company.

Pros

It has a lot of features and opportunities for both sales and marketing teams

Cons

the platform is always changing, there are limitations to marketing

Pros

HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow."

Cons

HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets.

Pros

Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.

Cons

The biggest drawback is cost. It could become expensive to add other features.

Alternatives Considered

Reasons for Switching to HubSpot Sales Hub

Pros

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Cons

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Pros

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Cons

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Alternatives Considered

Reasons for Choosing HubSpot Sales Hub

Switched From

Reasons for Switching to HubSpot Sales Hub

Pros

When it comes to managing sales tracking and enablement, HubSpot Sales Hub has all features we need.
It also features some helpful CRM features

Cons

Well HubSpot Sales Hub has sufficiently met needs.

Pros

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Cons

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

Alternatives Considered

Reasons for Switching to HubSpot Sales Hub

Pros

The robust deal pipeline feature enables us to get a holistic view of our sales processes. It has extensive lead scoring capabilities that help us to identify and focus on promising leads. The indepth sales analytics are key to planning and refining our sales strategies.

Cons

More advanced email template designs for specific sales scenarios would be a welcome addition to this tool.

Pros

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

Cons

I haven't had any issues with my use of Hubspot.

Pros

I really enjoy its intuitive interface which makes my management job pretty easy.

Cons

I would say that it could be less expensive.

Pros

HubSpot data automatically sends to our platform so we are notified of updates right away.

Cons

Searching for leads and finding notes on specific leads is difficult to find.

Pros

-Very easy to setup
- Very easy to implement and train users
- Modern Intuitive Interface
- Very customizable to fit your needs
- Support is 10/10

Cons

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.

Pros

Even in the free version the benefit you can generate with this tool is immense.

Cons

The list building and mailing functions are a little bit tricky. You need some time to become familiar with it.

Pros

Hubspot keeps all of our customers and leads organized in a way the whole company can understand. Super easy to go in and see who still needs an appointment, who isn't interested anymore, who has signed a contract, etc

Cons

It is pricier than most other CRMs, but it is capable of handling much more!