Silvertrac Software

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Silvertrac Software

Silvertrac is a web-based guard management and security incident reporting solution that helps security organizations monitor and respond to issues, tasks and events efficiently. The solution is built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability. Silvertrac enables security guards and officers in the field to receive tasks and alerts, report incidents and scan checkpoints via the mobile app. Dispatchers, administrators and supervisors can view reports in real-time with Silvertrac’s live issue monitor to proactively resolve issues as they happen. The Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting audio, text and photos directly from the field. Silvertrac also provides tools for parking management that let businesses sell parking permits, register vehicles, charge for parking violations and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform. Silvertrac provides teams with a streamlined inspection process that simplifies report completion and includes a searchable database. Types of inspections include fire extinguisher inspections, vehicle inspections, flow of traffic, pool & spa, safety, signage and home inspections. The application also includes features for facility maintenance tracking, dispatch center monitoring and risk management assessment.
Silvertrac Software Software - Silvertrac Software multiple device support
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Silvertrac Software video
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Silvertrac Software pricing

Silvertrac Software does not have a free version and does not offer a free trial. Silvertrac Software paid version starts at US$249.00/month.

Starting Price:
US$249.00/month
Free Version:
No
Free trial:
No

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Silvertrac Software Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.8
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All Silvertrac Software Reviews

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285 reviews
Gene
Gene
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/08/2019

Excellent Tracking and Reporting

[SENSITIVE CONTENT HIDDEN] and his team are very easy to work with and always respond to our needs quickly.

Pros

Very easy to implement, install and understand. The reporting is robust.

Cons

As of yet, does not have a "cookie crumb" trail via GPS similar to something a fitness app would provide. The software only leaves a trail through application of physical checkpoints.

Response from Trackforce

Great news Gene! We just pushed out an update that will allow you to see your user's GPS locations every 60s throughout their entire shift.

I'll have your Account Manager reach out today to get you early access to that feature!

Thank you for your continued support and use of Silvertrac.

Replied 21/08/2019
Jason
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/08/2019

Silvertrac is AWESOME!

I am the owner of a security company in Arizona and after using multiple other systems I find that Silvertrac is the most affordable, easiest to customize and the customer service team is awesome (Shout out to Derek).

Pros

I like the GPS monitoring, the geofencing and the ease of use of the overall system.

Cons

It has a tendency to lock up if you accidentally switch out of it.

Noelle
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

3.0
Reviewed on 5/11/2020

Silvertrac Review

Aside from the occasional software issues, if the client had more freedom to adjust/customize features that would be great. We wanted permission to edit reports once they were created if the guard selected the wrong property, but were told that only the software developers had that permission and they didn't want to allow clients to do that.

Pros

Silvertrac is very user friendly both at the admin and user level. Customer service was also top-notch. Our account supervisor, [SENSITIVE CONTENT HIDDEN], is amazing to work with.

Cons

The software is not very customizable and several features are not available to the clients. There were also a few instances of the app not working/crashing for all our employees.

Tiffany
  • Industry: Security & Investigations
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/08/2019

Silvertrac Software Review

Pros

I like how I can get the officer's reports in real time, and not have to wait until the next day to receive their paper reports. I feel like I'm more in touch with what's going on from a Security standpoint.

Cons

I wish we could stop people from being able to close their own reports since we use that as an auditing process.

Alternatives Considered

Omnigo

Reasons for Switching to Silvertrac Software

Silvertrac was cheaper and more user friendly. [SENSITIVE CONTENT HIDDEN] was awesome at getting us setup as well.
Michael "Sully"
Michael "Sully"
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/02/2020

We can't run without it!

We use Silvertrac for all of our clients, it's helpful for us to create reports in real-time as things happen. This allows our Security Officers the opportunity to document occurrences as they go, instead of relying on paper reports.

Pros

Fully customizable, the framework is easy to navigate and user-friendly. The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

Cons

There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

Erica
Erica
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/08/2018

Best Return on Investment - Guard Company and Stakeholders

Very happy with our experience over the past years, and we have evolved our operations around it. We now use Silvertrac to monitor internal operations. Silvertrac is no longer a tool used for guard to client communication, and has become even more valuable in tracking our internal communication; reducing errors and shrinkage.

Pros

Complete accountability and valuable metrics essential for cost benefit!

Cons

Some features have limitations, and clients would like more access to options.

Shane
Shane
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/12/2018

A valued Partner

Pros

The capabilities that the Silvertrac Software provides for our business needs is exceptional and allows us to not only provide but document and highlight value for our customers.

Cons

I would propose that SilverTrac offered a "company license" as opposed to individual user licences.

Troy
Troy
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/02/2018

Silvertrac is streamlining our entire operations, especially our report writing and training...

Pros

The thing we like most about the software is that there are no longer stacks of paper everywhere from round reports, nightly reports, etc. We've been able to streamline everything and archive all reports within the software, and have gone mostly paperless at this point - Eco Friendly!

Cons

The thing we like least is on the programming side. When programming checkpoints with specific issue types there is no way to hide previously created issues types for previously created checkpoints. The more checkpoints and contracts we get, the longer that list will be.

Brett
Brett
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/12/2018

First time user A-OK

Overall I recommend this software for any security company. There is a Lot of benefits that simplify our jobs. Customer support is on point and really cares about our opinion.

Pros

This software was an easy transition for my staff, they were all thrown in to the software with a quick 5 minute intro. They are working on new things as well which will help simplify things further. I look forward to seeing what else comes in the future.

Cons

There are a few ways my staff can sneak around different features we want them to use, however I was informed they are working on it as we speak.

Matthew
Matthew
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/08/2018

Ensuring Quality Security Patrols

Outstanding. Silvertrac Software is differentiating our company from our competitors who prioritise cheap rates.

Pros

Silvertrac is on the mobile, it is clean and simple to use. It also has a desktop dash view which is great for our Control room and supervisors knowing work is being completed and doubles as a welfare check.

Cons

There isn't anything I don't like. My technology background does make me think about what the potential roadmap is for Silvertrac Software and the possibilites to layer features on this platform are endless.

Ruthie
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/01/2019

Comprehensive Reporting At It's Best!!

Since including the Silvertrac in our bids, I find that a level of energy rises. Explaining that not only can they keep a historical account of security items, but also utilize the Maintenance Module as a Risk Mitigation Tool and possible save money to our clients. We have found more success in our presentations. Most of our sites have only one or two officers during sporadic times and therefore not feasible to keep a supervisor on site. This system has helped us to manage our employees without having supervisors on site. Our reporting has been so comprehensive that has been frequently used in court hearings.

Pros

When presenting a bid for services, it is a great pleasure to show our Silvertrac Reporting system because it's an easy sell as so much bang for your buck! My enthusiasm becomes infectious as I describe all three modules encompassed, Security, Parking and Maintenance. My more detail oriented property managers get super excited to know that they can sign in and view real time reporting. I love that we can incorporate pictures and audio. If a specific issue catches your attention, the issue numbers are quick links to view, print and even email the a full report of the issue. The system is so user friendly. However, for those who may be less tech savvy, the customer service is excellent! Not only do they make it easy to ask them questions or report concerns, but there are quick links on each page that take you directly to a support website for that given page and topic. The website details how to do something and even provides video for visual learners. Additionally , should you need to talk to a live person to guide you through, a Customer Care Manager is at your disposal. With these resources at your fingertips anyone can become and expert and optimize usage in no time! As much as I enjoy using this system, I am even more excited to see there are some big changes coming in the very near future that will make the system even better. I sincerely encourage anyone looking for this type of software to consider Silvertrac. It is, in my opinion, truly the best!

Cons

It was super easy to write about the Pros and even ran out of space describing what I like! I was hard-pressed to come up with Cons. However, there are currently a few issues. First, when utilizing the software support website, I find that it is out of date. The pictures and video show earlier versions of the software and it can be confusing. Secondly, When an issue is assigned to an officer, that officer is the only one who can leave notes on open issues. It cannot be reassigned to the next officer working the site. Additionally, If we wanted all officers to make notes on BOLO items, it is not possible at this time. Sometimes, on our one man posts, we have officers who try to cheat the system and sign in and out but then leave the site. Currently, there is no way to tell in the GPS tracking unless they enter activity. HOWEVER.......Remember when I mentioned the "big changes" in the Pros section? Each of these issues are being addressed and changed to accommodate these shortfalls. The changes will be coming at the end of this month. Therefore, this will be become pretty much the perfect software.

Arthur
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/08/2018

Nothing else like it!

Silvertrac is night and day compared to the traditional pen and paper reporting system, which does not allow for such critical documentation components as time and date stamped photos and checkpoint scan times, location, date, etc... The biggest benefit of Silvertrac is being notified of security, maintenance, and parking issues in real-time. This allows for our client's to respond in a timely fashion to any urgent issues.

Pros

Silvertrac has dramatically changed the way we operate as a security company. Silvertrac allows us to have a direct insight into all of our guard's activity and ensure our quality of service is being executed each and every day. Since partnering with Silvertrac our business has expanded year after year. This is due to our client's being impressed by the sophistication and documentation capabilities of Silvertrac's reporting software. Further, the ability for our guard's to scan checkpoints ensures all 'hotspots' of the property are being thoroughly patrolled and secured. The notes section for each property has also cut down on training time, as all important notices, areas of interest, policies, rules, procedures, etc... are readily​ available to all new team members.

Cons

Not a severe issue... depending on your preference but as an Apple consumer, their Apple version could use some updates. Their Andriod version is seamless and responsive. Luckily, all of our work phones are Andriod.

G. T.
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 8/11/2020

It has been a force multiplier and has helped our company grow

Over all the software has been a force multiplier and has brought a platform to make our company the most valued, efficient and productive to our customers.

Pros

The ease of implementation (It took less than a week for our employees to become proficient) and the overall accountability features the software has built into it. It makes it easy to identify those employees who go above and beyond and those those who put your customers and contracts at risk.
The flexibility to engage and inform our customers of our services, which has substantially increased our company's value to them.

Cons

The administrative side of this product can only be accessed through the internet, while the field operations are run through a cell phone application. I would like to see a Silvertrac app that could facilitate administrative functions with the same ease and flexibility as the field operations app.

Andrew
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 28/04/2017

I enjoy the features and the ease of use.

Guard tracking and client notifications

Pros

I like the customizable features with regards to the property setup.
I like the ease of setting up new properties.

Cons

I dont like that the officers are able to go into the barcode scanner app and can log a checkpoint scan from the scanners history.
I dont like that the timeclock dialogue box pops up every time you log in. We do not use that feature.
I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Response from Trackforce

Hey Andrew! A Few things:

1 - There is no need to use a bar code scanner app anymore. The scanner is built-in to both the Android and Apple Apps. This will prevent the officers from logging checkpoints from the history.
2 - We can turn off the time clock feature for you so that pop-up doesn't come up any more.
3- There is an update coming in the next 30-days that will allow you to name the devices/add notes so you can easily identify where/who they are being used by.

If you have any additional questions please shoot us an email at [email protected] and we'll be happy to help!

On your side,

The Silvertrac Team

Replied 28/04/2017
Brian
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/11/2020

Excellent program and even better customer service.

Pros

The ease of customizing your report categories, patrol (parking violations), GPS to monitor officers, and the over all ease of using the program. A must if you're just getting started or are looking to switch.

Cons

I don't have any cons. [SENSITIVE CONTENT HIDDEN] has helped me with any issues (usually is my oversite or fault) or concerns.

Malinda
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/10/2020

Highly Recommended for use in the Security Industry

Pros

This software replaced our old archaic way of tracking and reporting incidents to clients. The setup and implementation was very easy, and the transition went smoothly. The software is user friendly, and the customer service is excellent.

Cons

I would love it if Silvertrac was able to route map for my patrol officers.

Elizabeth
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 1/05/2017

Silvertrac has definitely helped us with customer retention and employee accountability.

see survey responses

Pros

The best thing that Silvertrac has done for us is RETAIN CUSTOMERS. The GPS tracking and timestamped photos has definitely built credibility into our services. Also, makes it easy to verify "lone officer" posts with photos, timestamping, and GPS tracking reports. And, the ease of use and easy to train new personnel on the system. Within a few minutes any employee who uses a mobile device can learn Silvertrac in a few short training minutes. There are more pros, but these are my top 3. We cannot see our business without it!

Cons

It's not a deal breaker, but some upgrades or updates are not as quick as would like to see - especially the device maintenance. If you have more than a couple of devices, the system makes device management a bit nightmarish when trying to figure out which devices to activate and de-activate - this has been my only pet peeve with the system in over a year - and we still cannot give a user defined name to each device for easy and quick identification.

Chris
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/08/2019

ACT/Silvertrac review.

Everyone a Silvertrac has always listened to our needs and worked to develop a product that fits them all. It's not always a quick fix but they keep me updated on the process. Keep up the good work!
Tell the support team representative to talk slower.

Pros

I like that Silvertrac can be customized to each of our properties and customer needs. Automatic reports and immediate notifications are key to a lot our our customers. The directed tours were well received and help insure everything is checked. The new pass-down option is perfect for communicating with field officers.

Cons

I'd like to see a form type Incident Report the officer can complete in the field.

timothy
  • Industry: Security & Investigations
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

4.0
Reviewed on 5/01/2023

Log out too much

Pros

Ease of use with be able to select the correct incident type

Cons

It will log out the officer every 15 minsNo incident report option

Don
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 10/08/2019

Silvertrac Provides Documentation with Reliability and Ease

I use Sivertrac to address a plethora of business operations problems. It allows field personnel to identify and document issues that I need to address with our clients. By allowing me to bring issues to the client attention in a timely manager, Silvertrac improves client satisfaction and makes our team look good. Our clients greatly appreciate having the ability to configure and individually filter which issues are brought to their attention (Never, Urgent Only, or Always). We use Silvertrac to quantitatively and qualitatively measure productivity and performance of remote field personnel.

Pros

Ease of Use by non-technical end users
Iron clad documentation of activity.

Cons

It is not easy to determine who is on the distribution list for property notifications and it can be difficult to modify property notifications once set up.

Shannon
Shannon
  • Industry: Facilities Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/08/2018

Value for Operations and Customers

It has alleviated complaints about security activity on shift as it is viewable by customers and management.

Pros

This product is easy to use, update, and setup. Provides instant feedback, in real time, to customers and management.

Cons

For multiple site scanning, you have to switch sites to properly record tags. Instead of the system automatically switching based on the site tag, it has to be done manually. A nice feature to add would be a scan tag that would automatically switch locations.

Megan
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 8/08/2019

Customer Service

Once again, rep is the reason I am still a customer. He has helped me with complex to simple issues and helped me understand a system I was given with zero training.

Pros

I would not be able to operate this software without rep's support. He allows me to reach out to him almost daily, and walks me through the process. If it was not for him, I would leave the software company, but I know his customer service will not be found anywhere else. He goes above and beyond to provide me with fast responses and follows up with me often.

Cons

The feature Silvertrac lacks that we need is the ability to GPS track officers. This is the only feature we need, and would make me consider looking at other software companies.

Issac
  • Review Source
Value for Money
0
Features
0
Ease of Use
4
Customer Support
4

4.0
Reviewed on 19/02/2016

SilverTrac feedback

Feedback on SilverTrac:

I have had a very good experience with SilverTrac in general and I'd say that the only thing I can say is that I on my end have not utilized the software to it's potential and that is to no fault of SilverTrac. That being said it performs just like it should, but as in most cases it is only as good as its operators. I am the Regional Manager ABC and take care of all of the sales calls and presentations for potential clients and this is where I am not only presenting my company but yours as well and I feel that I may not be doing my or SilverTrac the best service as I may or may not have been presenting it to its full potential. I know that I may not be utilizing your costumer service as much as I should and that is my fault as I would like to come up with a more targeted marketing plan to certain industries such as Construction. I mention construction as it is one of the industries that I have been getting the best response from and that is where I would like to see how I may be able to utilize the software to its full potential. The only con that I have encountered when I am presenting your software to some of my and SilverTrac competitors is the that some have real-time guard activity as you can see them walking around second by second in real-time. I was wondering if that is a feature that is even possible whith SilverTrac and thus can be added on or if its something that is in the works.

If it is possible I would like to schedule a meeting to see if you may be able to help me out with some of the above mentioned items.

Response from Trackforce

Hey Issac! We'd be happy to meet and show you how the GPS features work. We can even help you incorporate more of the software in your presentations so you can clearly communicate the benefits of your service.

Go ahead and reach out to your success manager or our support team, [email protected], and we can set up a meeting.

We are looking forward to working a little closer in the near future!

Replied 19/02/2016
Krista
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/04/2017

The Silvertrac Software is exceptional

We as a company have used this software as a selling point and tool for our potential clients and sales proposal. This product/software has impressed our potential clients as well as current clients. We have increased our sales with the use of this product as well as the productivity of the guards.

Pros

The real-time reporting is an excellent selling point in our proposal to potential clients. With the use of this software we have increased our sales and number of clients. The GPS tracking is a great tool to keep the guards accountable as well as the check points (detex) option within the software. There are a number of different reports that are very helpful to our clients. Overall, the Silvertrac software is a valuable tool for our company and industry.

William
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/07/2019

Fantastic Service!

Silvertrac has been great with our customers. We’re a pretty new company in the Orlando area, and silvertrac allows us to stand out, and separate from the competition by utilizing the automatic daily report emails. If there’s been anything that we would have wanted they are always willing to have developed. They never tell their customers no, if they don’t have it I typically get a “we don’t have that developed quite yet, but we’re working on it” that’s Great customer service if you ask me! Working with rep has been a Fantastic experience! If he doesn’t answer my call right away, I usually get an email with “I’ll give you a cal right back in wrapping up on a call” or a call back within 5-10 minutes.

Pros

This software is amazing. Super user friendly and it’s easy to use.

Cons

There’s nothing that I can think of at the moment. Everything that we would have wanted in the software they basically will go back develop into their software for you.

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