Silvertrac Software

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Silvertrac Software

Silvertrac is a web-based guard management and security incident reporting solution that helps security organizations monitor and respond to issues, tasks and events efficiently. The solution is built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability. Silvertrac enables security guards and officers in the field to receive tasks and alerts, report incidents and scan checkpoints via the mobile app. Dispatchers, administrators and supervisors can view reports in real-time with Silvertrac’s live issue monitor to proactively resolve issues as they happen. The Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting audio, text and photos directly from the field. Silvertrac also provides tools for parking management that let businesses sell parking permits, register vehicles, charge for parking violations and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform. Silvertrac provides teams with a streamlined inspection process that simplifies report completion and includes a searchable database. Types of inspections include fire extinguisher inspections, vehicle inspections, flow of traffic, pool & spa, safety, signage and home inspections. The application also includes features for facility maintenance tracking, dispatch center monitoring and risk management assessment.
Silvertrac Software Software - Silvertrac Software multiple device support
Silvertrac Software Software - 2
Silvertrac Software Software - 3
Silvertrac Software video
Silvertrac Software Software - Silvertrac Software multiple device support - thumbnail
Silvertrac Software Software - 2 - thumbnail
Silvertrac Software Software - 3 - thumbnail

Silvertrac Software pricing

Silvertrac Software does not have a free version and does not offer a free trial. Silvertrac Software paid version starts at US$249.00/month.

Starting Price:
US$249.00/month
Free Version:
No
Free trial:
No

Alternatives to Silvertrac Software

Silvertrac Software Reviews

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.6
Customer Support
4.8
5 reviews of 284 View all reviews
Chuck
Chuck
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/12/2017

One word - Outstanding!

Pros

This product has exceeds all our expectations and our clients love the reports we prepare for them. The reports are detailed and professionally done (by the system). Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! (and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. It feels like I'm calling my own, internal help desk because they are so helpful and friendly as if they are part of your team. In addition, they offer many tutorials (video) on the site and most of the time, that's all I need but when I do need additional help, they're there for me.

Brett
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 6/11/2020

Overall Satisfaction

Pros

It is user friendly. It holds users/officers accountable for their time and efforts.

Cons

The only downfall is the inability to create incident reports separately from the daily activity report.

Cody
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 8/11/2023

Overrated and underwhelming software

It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.

Pros

The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.

Cons

We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.

Jennifer
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2021

Best product

My overall experience has been great any time I have a question I am able to reach someone and you all always get back to me

Pros

How easy the setup is to do as well as how much information you can input for the officers in the field.

Cons

Nothing I can think of at this time I really enjoy using this product

Troy
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/08/2019

Customer Service

This software has streamlined all the security duties into on device with a standard line of reporting with the same attributes across the platform by enabling the forms to work amongst one another.

Pros

As we have come full circle to the new wave of technology the Silvertrac software has applications that have been of great need and use in the security field. the information that is captured has streamed lined and assisted the staff in gathering accurate information and complete reports at their fingertips.

Cons

At this point the setup is easy with the help of customer service.

Alternatives Considered

Trackforce Valiant

Reasons for Switching to Silvertrac Software

Slivertrac was able to give all the information in one device across several platforms.

Related categories