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Silvertrac Software
4.7
Overall rating
Reviews
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About Silvertrac Software
Silvertrac is a web-based guard management and security incident reporting solution that helps security organizations monitor and respond to issues, tasks and events efficiently. The solution is built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.
Silvertrac enables security guards and officers in the field to receive tasks and alerts, report incidents and scan checkpoints via the mobile app. Dispatchers, administrators and supervisors can view reports in real-time with Silvertrac’s live issue monitor to proactively resolve issues as they happen. The Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting audio, text and photos directly from the field.
Silvertrac also provides tools for parking management that let businesses sell parking permits, register vehicles, charge for parking violations and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.
Silvertrac provides teams with a streamlined inspection process that simplifies report completion and includes a searchable database. Types of inspections include fire extinguisher inspections, vehicle inspections, flow of traffic, pool & spa, safety, signage and home inspections. The application also includes features for facility maintenance tracking, dispatch center monitoring and risk management assessment.
Silvertrac Software pricing
Silvertrac Software does not have a free version and does not offer a free trial. Silvertrac Software paid version starts at US$249.00/month.
Starting Price:
US$249.00/month
Free Version:
No
Free trial:
No
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Silvertrac Software Reviews
Feature rating
5 reviews of 285
View all reviews
Erica
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 9/08/2018
Best Return on Investment - Guard Company and Stakeholders
Very happy with our experience over the past years, and we have evolved our operations around it. We now use Silvertrac to monitor internal operations. Silvertrac is no longer a tool used for guard to client communication, and has become even more valuable in tracking our internal communication; reducing errors and shrinkage.
Pros
Complete accountability and valuable metrics essential for cost benefit!
Cons
Some features have limitations, and clients would like more access to options.
Robert
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 9/08/2019
Best Software
Pros
We love being able to able to see issues right away and checking the GPS data on guard and making reports.
Cons
Parking software doesn't really work with the style of security we use for the safe list.
Alternatives Considered
TrackTikReasons for Choosing Silvertrac Software
Because the program kept crashing and didn't offer as much as silver trace.Switched From
OfficeReports
Noelle
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
3
Reviewed on 5/11/2020
Silvertrac Review
Aside from the occasional software issues, if the client had more freedom to adjust/customize features that would be great. We wanted permission to edit reports once they were created if the guard selected the wrong property, but were told that only the software developers had that permission and they didn't want to allow clients to do that.
Pros
Silvertrac is very user friendly both at the admin and user level. Customer service was also top-notch. Our account supervisor, [SENSITIVE CONTENT HIDDEN], is amazing to work with.
Cons
The software is not very customizable and several features are not available to the clients. There were also a few instances of the app not working/crashing for all our employees.
Ruthie
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/01/2019
Comprehensive Reporting At It's Best!!
Since including the Silvertrac in our bids, I find that a level of energy rises. Explaining that not only can they keep a historical account of security items, but also utilize the Maintenance Module as a Risk Mitigation Tool and possible save money to our clients. We have found more success in our presentations. Most of our sites have only one or two officers during sporadic times and therefore not feasible to keep a supervisor on site. This system has helped us to manage our employees without having supervisors on site. Our reporting has been so comprehensive that has been frequently used in court hearings.
Pros
When presenting a bid for services, it is a great pleasure to show our Silvertrac Reporting system because it's an easy sell as so much bang for your buck! My enthusiasm becomes infectious as I describe all three modules encompassed, Security, Parking and Maintenance. My more detail oriented property managers get super excited to know that they can sign in and view real time reporting. I love that we can incorporate pictures and audio. If a specific issue catches your attention, the issue numbers are quick links to view, print and even email the a full report of the issue. The system is so user friendly. However, for those who may be less tech savvy, the customer service is excellent! Not only do they make it easy to ask them questions or report concerns, but there are quick links on each page that take you directly to a support website for that given page and topic. The website details how to do something and even provides video for visual learners. Additionally , should you need to talk to a live person to guide you through, a Customer Care Manager is at your disposal. With these resources at your fingertips anyone can become and expert and optimize usage in no time! As much as I enjoy using this system, I am even more excited to see there are some big changes coming in the very near future that will make the system even better. I sincerely encourage anyone looking for this type of software to consider Silvertrac. It is, in my opinion, truly the best!
Cons
It was super easy to write about the Pros and even ran out of space describing what I like! I was hard-pressed to come up with Cons. However, there are currently a few issues. First, when utilizing the software support website, I find that it is out of date. The pictures and video show earlier versions of the software and it can be confusing. Secondly, When an issue is assigned to an officer, that officer is the only one who can leave notes on open issues. It cannot be reassigned to the next officer working the site. Additionally, If we wanted all officers to make notes on BOLO items, it is not possible at this time. Sometimes, on our one man posts, we have officers who try to cheat the system and sign in and out but then leave the site. Currently, there is no way to tell in the GPS tracking unless they enter activity. HOWEVER.......Remember when I mentioned the "big changes" in the Pros section? Each of these issues are being addressed and changed to accommodate these shortfalls. The changes will be coming at the end of this month. Therefore, this will be become pretty much the perfect software.
Roger
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 12/08/2016
Improving my business with Silvertrac Software
I've identified weaknesses that I didn't know were there with my guards. Silvertrac has exposed those guards that were trying to get away with putting forth the minimum effort. My clients are impressed with the information they are now receiving. One client had in the past complained that the guards were not making rounds, I've went live with this software 3 weeks ago and since then the client has not had one complaint.
Pros
I can see when my guards are doing what they are supposed to be doing and when they are slacking. I had some employees that have become disgruntled because they are now being accountable for what they are doing. These employees are of course ones that I'm now working on eliminating from the ranks. The guards now spend more visible time in the field since they do not have to go in to the guard booth to type reports and dailies, everything is completed as they perform their duties during their shift. The majority of my guards say that they like this software because they are able to end their shift on time and not be tied down to completing reports and dailies. Silvertrac has allowed me to identify those employees who is late to work, these are the employees that don't like the program. The clients like the information they are receiving on a daily basis and the reports and dailies are waiting for them when they arrive in the office first thing in the morning. Whenever I have an issue with something in Silvertrac I send a message and within a very short time period I'm contacted and the issues are worked out, most time they are simple fixes that I had missed. Silvertrac has been very patient with me in resolving my issues while taking whatever time is needed to make sure I understand how to work around in the software. My wife had asked me why I hadn't been using this software earlier and I could only say I didn't know of it earlier. I guess you can say better late than never.
Cons
The only con I can think of and it's not Silvertrac issue but the only con is I'm just using it. Silvertrac need to find a way of getting the word out about this remarkable software and service they offer
