About Freshdesk
Freshdesk pricing
Freshdesk has a free version and offers a free trial. Freshdesk paid version starts at US$18.00/month.
Alternatives to Freshdesk
Freshdesk Reviews
Feature rating
- Industry: Consumer Electronics
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
The best alternative to Zendesk
We set up our ticketing system and built our help center portal with a custom CSS solution and it adapts perfectly to our needs
Pros
Workflow and automations works really well. It's super easy to use and UI is very well-designed. If you start using it you become a power user in few days.
Cons
There's nothing in particular I don't like
- Industry: Internet
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent customer support ticket system
Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.
Pros
Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.
Cons
Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.
- Industry: Computer Games
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Game company (Freshdesk)
The software is good and has big potential. I send a lot of feedback. Unfortunately bug fix process is super slow. I wish company will be grateful for the bug report which I provide for free. Thanks.
Pros
Powerful analytics, reasonable price, cool widget, knowledge base, automations....
Cons
Bad editor, slow bug fix. Sometimes customer has to wait for years. Success manager ignore complaints. Support do not have SLA for resolution. They can forget about you and do not update issue status for months.
Reasons for Choosing Freshdesk
Zendesk is not comfortable to use. Bad UI and UX. Super high price.Switched From
ZendeskReasons for Switching to Freshdesk
Price and potential. I just to believe in Freshdesk.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Freshdesk helps reduce response times and reminds personnel to follow up on issues
I enjoy the fact that there are distinct tickets for accidents and service requests, which makes it easier to track down problems. Queues and responsibilities may also be customized, and the option to prevent them from seeing other people's stuff is a nice feature. The integrations are fantastic. You won't find this kind of customer service anywhere else. All of our demands have been met and any difficulties or complaints have been immediately remedied.
Pros
For someone who has never used a help desk before, FreshDesk is a breeze to learn and understand. And I've never had to wait more than a few minutes for a response from FreshDesk's customer care team; they're fantastic.
Cons
To be honest, I prefer an older-style user interface, but that's just a matter of taste. Other than that, there are certain options that are hidden in tabs that are difficult to find.
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Fantastic alternative to expensive Hubspot
I have had a fantastic experience with both the software and customer service. Bang for buck is right on. Great UI/UX all around and make sure we are able to receive feedback through various channels and integrate with Jira.
Pros
Overall cleanliness and ease of use for everyone on team. Great integrations. Fantastic customer support you won’t find elsewhere. Meets all of our needs and all issues or concerns always resolved quickly.
Cons
Make the chat feature a bit more beautiful would be nice. Some opportunity for functions and beauty there.
