--- description: Review of ilert Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ilert | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [ilert](/software/214489/ilert) # ilert Canonical: https://www.softwareadvice.co.nz/software/214489/ilert Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/214489/ilert?page=2) > ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations. > > Verdict: Rated **4.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 64 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: iLert - **Location**: Köln, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: €0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: ilert is offered across four pricing plans, outlined below. A free trial is available. • Free: €0 per user per month (up to 5 users). • Professional: €19 per user per month billed annually and €24 per user per month billed monthly. • Scale: €39 per user per month billed annually and €49 per user per month billed monthly. • Enterprise: Contact ilert directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 67 more ## Features - API - Activity Dashboard - Alerts/Notifications - Automated Scheduling - Availability Management - Calendar Management - Calendar Sync - Communications Management - Customisable Templates - Drag & Drop - Email Alerts - Employee Management - Event Logs - Group Scheduling - IT Incident Management - Incident Reporting - Issue Management - Maintenance Scheduling - Mobile Access - Mobile Alerts ## Integrations (65 total) - AWS Budgets - AWS Lambda - AWS Personal Health Dashboard - Amazon CloudWatch - Amazon SES - AppDynamics - AppSignal - Autotask PSA - Auvik - Catchpoint - Checkly - Checkmk - Cisco Meraki - Cloudflare - Cortex XSOAR ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) ## Related Categories - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) - [Calendaring Software](https://www.softwareadvice.co.nz/directory/4657/calendar-app/software) ## Alternatives 1. 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[Site24x7](https://www.softwareadvice.co.nz/software/360425/site24x7) — 4.7/5 (353 reviews) ## Reviews ### "iLert - Simple and powerful" — 5.0/5 > **Manojkumar** | *1 September 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like schedule layers, multiple responders, status pages, and uptime monitors > > **Cons**: Can have more features in status pages and overall all the feature are cool > > With iLert all our critical incidents are addressed with less responsive time. the notification features from iLert are aswesome ----- ### "A solid product for on-call duty" — 5.0/5 > **Abdullah** | *15 October 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: - Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports. > > **Cons**: - Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers. > > Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications \& alerts, and ilert works perfectly. ----- ### "Feature options help a lot" — 4.0/5 > **Nathan** | *21 June 2023* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Notifications coming from AWS as well as our internal monitoring systems > > **Cons**: We could not find a connection option to HubSpot. > > Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed. ----- ### "ilert in our MSP" — 5.0/5 > **Sachin** | *21 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay. > > **Cons**: At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier. ----- ### "Quick customer response, easy to use and competitive pricing" — 4.0/5 > **Heike** | *29 July 2020* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle. > > **Cons**: We would still love to see a few more features in the future like postmortems or a whatsapp integration. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/214489/ilert?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/214489/ilert) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data