--- description: Review of NetSupport Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NetSupport Manager | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [NetSupport Manager](/software/213205/netsupport-manager) # NetSupport Manager Canonical: https://www.softwareadvice.co.nz/software/213205/netsupport-manager Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/213205/netsupport-manager?page=2) > Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access. At home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home. NetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team\! Flexibility: With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop. Efficiency: Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed. Security: As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe. High speed remote control: Seamless and secure access to workstations and servers across your organisation, both locally when in the office, and remotely when on the move. - Browse, locate and connect to all systems - Watch, share or control devices on multiple platforms at the same time - Screen sharing, annotation and recording - Chat, message and interact with users - Remotely connect to users through a unique HTTP Gateway - Automate tasks with the scripting suite - Printer and clipboard redirection - 1:1 and 1:many file transfer Systems management: Its complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected. - Hardware inventory - Software inventory - View estimated location of devices - View and control remote applications, processes and running services - Automate tasks with the scripting suite - Remote command prompt and registry editor - Remotely power on or off devices - Group devices into a clear hierarchy - Full support for INTEL vPro devices Security and AD integration: Delivering the most secure remote control available, NetSupport Manager is the choice of military and financial institutions across the globe. - Four levels of encryption (Smart Card, remote login, central logging of all connectivity/actions, Active Directory integration) - Full data encryption up to 256bit AES - Two-factor authentication (2FA) - Supports RADIUS authentication - ‘On-premise’ solution for seamless remote support via its unique Gateway - Require user acknowledgements and encrypted passwords - Authenticate connections directly - Full Active Directory integration - Enabled/disabled features per user > > Verdict: Rated **4.8/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 32 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NetSupport - **Founded**: 1989 ## Commercial Context - **Starting Price**: £10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact NetSupport for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Activity Tracking - Annotations - Availability Indicator - Call Recording - Chat/Messaging - Collaboration Tools - Communication Management - Desktop/Browser Sharing - Diagnostic Tools - Drag & Drop - File Management - File Sharing - File Transfer - IT Asset Tracking - Inventory Management - Issue Auditing - License Management - Live Chat - Mobile Access ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) - [Screen Sharing Software](https://www.softwareadvice.co.nz/directory/4402/screen-sharing/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Alternatives 1. 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NetSupport seems to have a problem resolving the DNS of the device and won't connect by device name. > > Overall, NetSupport Manager has been great to use and ----- ### "Still one of the best" — 5.0/5 > **Paul** | *7 December 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it. > > **Cons**: Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors. > > It is in invaluable tool for me to remote into servers and desktops for IT management. ----- ### "Good for Managing Devices on a Local Network" — 4.0/5 > **Daniel** | *27 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It's reliable and gets the job done. It's also inexpensive. > > **Cons**: Peer to peer connections have their limits. This is not the best tool if the device is remote from your network. ----- ### "A must in an SME" — 5.0/5 > **Alex** | *8 August 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: NetSupport Manager is easy to use, provides trouble free access to users PC's and software deployment. > > **Cons**: Very rarely it struggles to connect to a PC, however in our experience this happens with all remote tools at some time. ----- ### "NetSupport: The Corporate Genius" — 5.0/5 > **Alex** | *22 April 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: NetSupport is a robust corporate Remote support tool, it's amazing how you can deploy an install in the background without the person knowing they're getting an update to their company software, or in case you have a user that constantly forgets their password or are not tech-friendly you can access in a glimpse and take total control. > > **Cons**: The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work. > > Amazing corporate experience, a simple but robust solution for a big or small company. Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/213205/netsupport-manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/213205/netsupport-manager) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data