---
description: Review of MiaRec Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MiaRec | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [MiaRec](/software/210238/miarec)

# MiaRec

Canonical: https://www.softwareadvice.co.nz/software/210238/miarec

> MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.

MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.

MiaRec helps organizations :

- Improve Contact Center Efficiency and Productivity
- Improve Customer and Agent Retention
- Enhance CX and Increase Customer Satisfaction
- Minimize liability and comply with legal requirements
- Improve marketing and business intelligence
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: MiaRec
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, Portuguese, Spanish
- **Available Countries**: Algeria, Antigua & Barbuda, Argentina, Australia, Austria, Bahamas, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Estonia and 15 more

## Features

- AI Summarization
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Automatic Call Distribution
- Automatic Transcription
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Tagging
- Call Tracking
- Call Transcription
- Categorisation/Grouping

## Integrations (8 total)

- Avaya UCaaS
- Cisco BroadWorks
- Cisco Unified Communications Manager
- Five9
- Microsoft Teams
- Salesforce Starter
- Twilio
- Webex Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)

## Related Categories

- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Alternatives

1. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
2. [OnviSource OmVista](https://www.softwareadvice.co.nz/software/447717/onvicord) — 4.6/5 (5 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews)
5. [CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Reviews

### "Affordable Call Recording" — 5.0/5

> **Mike** | *2 January 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.
> 
> **Cons**: Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/210238/miarec)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/voip/miarec-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/210238/miarec> |
| en-GB | <https://www.softwareadvice.co.uk/software/210238/miarec> |
| en-IE | <https://www.softwareadvice.ie/software/210238/miarec> |
| en-NZ | <https://www.softwareadvice.co.nz/software/210238/miarec> |

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