RepairQ

Pros

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Cons

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Pros

- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed

Cons

- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Pros

RepairQ has a lot of features. Most of which don't work properly but kudos for trying.

Cons

Where do I start. The vast majority of features work but some of the most important features that RepairQ advertises just do not work.

Alternatives Considered

Reasons for Switching to RepairQ

Pros

This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.

Cons

I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.

Pros

Easy of use. QPOP is great with customized forms and forward facing information.

Cons

I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Pros

It looks nice. I like the features in general.

Cons

Too complicated for our business. It will take forever to implement

Pros

RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Cons

Glitches, poor UI, and more glitches.

Some Examples:

First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.

Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.

Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

Pros

Awesome back end: inventory management, reporting, attendance tracking, integrations. Customer support came in clutch for me on New Years Eve of all days and I appreciate that.

Cons

I'd like to see a bit more refinement on the process of checking in/out customers for repair just to be able to get people in and out as quickly as possible. I'd like to be able to use a companion app to be able to check the ticket que and some basic reporting for my store. There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it.

Pros

I love the ease of keeping customer information and tracking repairs.

Cons

We wish to be able to process gift cards but there is no easy way of doing it.

Pros

It is more polished than the other POS systems I have used.

Cons

It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised

Pros

It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions. Has been amazing for my local repair shop, keeping track of customers and checked in devices, and there are plenty of support articles you can learn the ins and outs of the software very quickly and efficiently, I have never had any troubles training a new employee with the software.

Cons

don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues.

Pros

simply, it works. pretty much always. It never spit out reports or numbers i didn't trust.

Cons

The feature set is lacking compared to competitors. I subscribed for several years and features that were "coming soon" when i joined still weren't launching. Eventually I gave up and jumped ship.

Pros

It is powerful for inventory management.

Cons

The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

Pros

Overall ease of use. Overall makes the day to day operations very easy.

Cons

Would like to see more and better integrations. Ability to pull more detailed daily reports.

Pros

They are regulary working to upgrade the software

Cons

It is missing minor abilities that would make its functionality so much more conveinent.

Pros

It’s very easy to manage tickets and see notes about customers. The POS system is simple and easy to use.

Cons

The only thing I don’t like about RepairQ is that is sometimes doesn’t save setting like location of inventory when searching for it. Very small thing.

Pros

Keeping track of inventory with in one system, tracking employee times with in one system has been great. I really enjoy how easy using RepairQ has been. Going from RQ4 to this was super easy.

Cons

I have no comments on things least liked about this software.

Pros

Good customer support, and easy to get around on.

Cons

It cost more than the other option, outside of the no issues

Pros

In general the software is very user friendly. I love that parts can be marked as pulled to repairs even though they are not yet sold!!

Cons

Methods for bulk modifications are a bit complex. Mostly only an issue on setup.