bike.rent Manager

Bang for buck

Absolutely essential to the success of this business, we use what works and this definately does a stellar job for inventory control of rental fleet and booking reservations.

We could not survive without this software

Exceptional product backed up by exceptional service!

Find another rental software company

We paid for the service. There were issues in communication. Both parties were trying to contact each other but things weren't coming together. Likely due to the big time difference. By the time we were actually getting somewhere communication wise we were already in our busy season and didn't have time to implement the system. We were assured (in writing) that we could start the system where we left off when we got around to doing it. By the time this happened it was the next off season. By then they said we had waited too long and they were keeping our money. They used some lame excuse to explain the promises made in text. In the end it wasn't enough money from half way across the world to do anything about, but they certainly will not get any help with other future customers if it were up to me. Its a shame given we a HUGE fans of Lightspeed and got onto that platform way back in the day when they first started. I haven't ran into a bad software company that plugs into Lightspeed other than BikeRentalManager.com
Its a shame...

Plug & Play from the Get Go & Amazing Customer Support

On boarding was thorough and consistent. Each time we had a need to talk to someone from BRM, they answered us in a timely manner (normally withing 1 business day).

YEP! YEP! And definitely YEP!

Again the simplicity of use and that everyone can access it to take over any hire as its status is clear.
Therefore there is no confusion where and how and when and who did and or didn't do.
The best thing that customer are able to hire AND pay directly online. Magic! A real time-saver.

Bike Rental Manager. Allows our small family business to operate like a large corporate...

We have had a couple of small issues along the way but both times IT support have been phenomenal, resolving issues very quickly and explaining the reason the faults occurred. This is a very strong reason alone we continue to use BRM.

Exceptional Rental Management Software

We have been BRM customers for over 3 years now and have watched an already great product grow tremendously. Recent improvements in their 2.0 framework have made the setup and implementation as well as the every day use both for the customer and service shop associates much simpler and more intuitive. BRM's customer support is exceptional and is always very diligent and quick about assisting with any setup needs we may have or issues we may encounter. Additionally, their team is very receptive to feedback and feature requests/ideas for improvement. We truly feel like a partner rather than just a customer and that has greatly influenced our decision to keep renewing the product year after year.

Bike Rental Manager Best System for Rental Companies

BRM is an invaluable asset that has helped us greatly increase our efficiency and bottom line. We have used three other competitor systems over the last three years and BRM is hands down the best, user friendly rental management system we have. I cannot say enough about the FAST, efficient customer service they provide. This system is priced right, effective and very profitable. We just had a 61 percent sales gain and BRM is a big part of our success. They arm you will of the tools necessary to be successful.

3 Years of shopping for the right platform, we finally found what actually works.

Professional, pleasant and the guys are very patient.

This software made our business successful.

Great from beginning to end. We were new to this sector and BRM guided us through the whole process. There’s always someone there when you need them!

Does what we need and the support is great

Brm allows us to offer customers smooth and easy experience doing their online booking, as well as a quick in store booking interface. The most critical ux facing the customer has minimal obstacles.

The best suited solution for our scooter rental business

The overall experience is excellent. It makes my life easier. Our business is very small for now, but we hope it will grow and feel BRM will be a key tool enabling that growth. When we started last year we sought the best possible solution to start our rental business on solid IT foundations. BRM has proved to be the right choice.

Easy to use and lots of features

We use it, love it and love seeing new feature pop up. Instant chat customer service would be great! Very happy with thenproduct

Great software

Very good and helpful

BRM User

The customer service, response times, etc. are amazing - 10/10

A Great Rental Administration System

Virtually all that I need but being able to download booking transactions for analysis would be a great addition

Responsive support

Bike Rental Manager: Covid 19 response with added benefits

I chose BRM as we needed an on-line booking system to replace the more informal, manual booking system that we operated pre pandemic. Our visitor centre was shut and the staff who would normally take bookings were furloughed.
Although driven to adopt such system by necessity, we keep finding benefits every day. From having contact details to reunite lost property with it's owner to having bikes available and ready for the customer when they arrive.
It is still early days, but I am looking forward to reviewing trends when there is more data to analyse.

Excellent bike rental software

By the start of our second season in business I knew that our manual systems just weren't cutting it and I was worried that I was going to lose track of our forward bookings or make mistakes with the bookings I had. I'd looked into a number of different options but just hadn't found what I wanted - I needed a system that would allocated specific bikes to a booking, not just a random bike from a group. Then I found BRM and all was well in my world. At this stage we are only using a fraction of what the system offers, but this will change as our in house systems and processes develop.

Good company

Program review

Overall a good program and concept, however not everyone in our shop was able to understand the system

We use BRM for our extensive hire fleets across 5 locations

We have been using and developing BRM for our stores for the last 3 years or so and can say we are getting on well with the system utilizing most of its features now.
Really does a good job of booking out our bikes in advance and on the day of what can be really busy at times, keeping and over view of the service schedules and usage of each asset.
Reasonably quick for staff to use on the day with the ability to capture all the data required for security and marketing. Keeps a good track of financials too.
Reporting is something we still need to get to grips with and use to full potential.
On line booking is something we are moving into right now and are getting great support to enable us to ensure that the system is doing exactly what we require from it to enable us to have a great offer whilst retaining the day to day functionality of the system.

Best investment any rental business can make!

I wish we would have known about BRM years ago, it has completely changed our rental business! At first we were just thrilled at how nice it was to be able to see live inventory and have an accurate rental inventory at all times.

Recently we added the online booking feature to our website and started using the EVO self registration in store, the results have been amazing! The amount of reservations have dramatically increased allowing us to be better prepared for each day, and the self registration system makes walk-in rentals faster and more efficient than any process we have ever tried.

The bottom line is, BRM saves us hours of work everyday while at the same time resulting in by far, the best rental experience we have ever been able to offer.

yeah good yeah

awesome!

still I think I just use 30% of the possibilities the software offers. It offers all I need

Cons:
- not multilingual
- I can only use the software for renting bikes, if I sell something (e.g. bike clothing) I need a different software (causes difficulties in the accounting. How to invoice: 1 rent of bike + 1 bike jersey? Have to do it seperately

Pros:
- good service
- fast overview
- good to handle

Answer to all of our problems!

This has been great for sorting out our hire and demo fleet. It took a little bit to get used to and we had a few teething problems but now I don't know how was survived without it!
Would recommend it to any bike shop or hire bike company.