bike.rent Manager

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About bike.rent Manager

The world's leading bike rental software With bike.rent Manager, you can manage every aspect of your operation, from bike, ski, and scooter rentals to tours, events and bike demos in one place. With BRM, we will provide cutting-edge technology solutions tailored to the cycling industry. From customers and rental tickets to availability, maintenance, and transactions, bike.rent Manager streamlines your workflow, saving you significant time and effort. Revolutionise your bike rental business today! Who is it for: -Businesses that rent bikes - Fleet size from 10 to 5,000. -bike-store-centric rental businesses - Fleet size from 10 to 5,000. -Bike Brands that create experiences involving bikes (holidays, tours, events, demo days) -Businesses that create experiences involving bikes (holidays, tours, events) -Bike Brands that create demo days for their fleet of bikes -Bike Brands that create test rides for their customers bike.rent Manager is your one-stop shop to manage your entire rental operation.
bike.rent Manager Software - BRM planner view
bike.rent Manager Software - bike.rent manager - Category Leaders
bike.rent Manager Software - bike.rent manager - Category Leaders
bike.rent Manager Software - API bike.rent Manager integration
bike.rent Manager Software - bike.rent Manager  Calendar Dashboard
bike.rent Manager Software - bike.rent Manager Inventory Dashboard
bike.rent Manager video
bike.rent Manager Software - BRM planner view - thumbnail
bike.rent Manager Software - bike.rent manager - Category Leaders - thumbnail
bike.rent Manager Software - bike.rent manager - Category Leaders - thumbnail
bike.rent Manager Software - API bike.rent Manager integration - thumbnail
bike.rent Manager Software - bike.rent Manager  Calendar Dashboard - thumbnail

bike.rent Manager pricing

bike.rent Manager does not have a free version but does offer a free trial. bike.rent Manager paid version starts at US$779.00/year.

Starting Price:
US$779.00/year
Free Version:
No
Free trial:
Yes

Alternatives to bike.rent Manager

bike.rent Manager Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.4
Customer Support
4.8
5 reviews of 74 View all reviews
Jonny
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/07/2020

Very good software, essential to our business

I spent a great deal of time researching POS/Asset allocation systems and came accross BRM a few years ago. [SENSITIVE CONTENT HIDDEN] sorted us out and we have used it ever since. It seems to have grown much larger which is great too see. Great for small firm and larger fleets. We have 50-100 bikes dependent on season and works well, they have scope for larger fleets 1000+ too I understand.

Pros

So much customization and features available, we use only a small amount of the functionality. Online Booking, Digital Waivers, Mechanics records, Rental Bike Allocation- its all there. It is integral to how our systems operate and we love it. We can accurately see how many rental bikes we have available, or hired out (and to who). Reports with statistics great too- as well as customers signing in on Tablets. We have recently moved our Online Booking to Bike Rental Manager (was with Rezdy before) but have made it work with BRM and it is great, can highly recommend. We also link it with Lightspeed POS system which is helpful.

Cons

Not a huge amount. New features sometimes take a bit of getting used to for the staff, but it is all there to make the system better so we lean to roll with it (and of course it is actually better than the older version)

Response from Taste Provence

Many thanks, Jonny, plenty of exciting new things on the BRM horizon too!
I'd like to add that you've always been a pleasure to work with. Best of luck for season ahead.

Replied 24/07/2020
Caitlin
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/12/2020

Super helpful for our bike reservations

Customer service is very responsive and helpful. The system also has a lot of step-by-step explanations and tutorials for common issues and questions.

Pros

BRM has been really helpful at helping me manage last minute bike reservations, which used to be the most stressful part of my job. Now setting up reservations and charging people is quick and easy.

Cons

I wish there were more flexibility for complicated reservations, like if a person switches bikes partway through a rental I actually have to create two separate reservations for each set of dates, and that gets tricky if the person is part of a family with other bikes in the reservation. Sometimes BRM can't accommodate weird but common situations like that.

Alternatives Considered

Peek Pro and FareHarbor

Reasons for Switching to bike.rent Manager

Bike Rental Manager was most able to work with our current way of doing things to help us integrate a new system. Staff were knowledgable and helped us customize the set up. At PeekPro and Fareharbor the salespeople made promises about customizing software to meet our needs, but when it came to implementation we were bumped over to new people who hadn't been part of those initial conversations and could not deliver on what the salesperson had promised. At BRM it seems to be a smaller team and my communications with their staff have been consistently with several people that I now know and count on. I don't feel like I'm getting bumped around from person to person. We feel heard and valued.
Bill
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
3
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 24/11/2020

Find another rental software company

We paid for the service. There were issues in communication. Both parties were trying to contact each other but things weren't coming together. Likely due to the big time difference. By the time we were actually getting somewhere communication wise we were already in our busy season and didn't have time to implement the system. We were assured (in writing) that we could start the system where we left off when we got around to doing it. By the time this happened it was the next off season. By then they said we had waited too long and they were keeping our money. They used some lame excuse to explain the promises made in text. In the end it wasn't enough money from half way across the world to do anything about, but they certainly will not get any help with other future customers if it were up to me. Its a shame given we a HUGE fans of Lightspeed and got onto that platform way back in the day when they first started. I haven't ran into a bad software company that plugs into Lightspeed other than BikeRentalManager.com
Its a shame...

Pros

It seemed like it was going to be an affordable, quality product. It seemed to have all the functionality we were looking for.
Additionally, there are not many other plug-in bike rental software companies for Lightspeed, but Im sure that is changing quickly.

Cons

The people behind it. The [SENSITIVE CONTENT HIDDEN] was unfriendly and unyielding in his pursuit to make a buck and not follow through with promises one of his employees made to us.

Response from Taste Provence

I am very sorry to see that you felt it necessary to leave a second review despite not being a customer of BRM since April. As mentioned in response to your last review, we have received overwhelming positivity from our customers regarding the training and onboarding options available. In this instance, we believe we went above and beyond offering dedicated 1-1 time to set up your store, countless emails from us to answer your questions, and even an offer of a discount. Unfortunately, this did not meet your expectations and I am sorry for that. To address your comment regarding timezone issues. We have always had dedicated staff based on the US, of which you had many engagements with throughout your time with BRM. Once again we are very sorry you continue to be dissatisfied, and we wish you the very best in the future.

Replied 8/12/2020
Matt
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/10/2021

Essential addition

Overall my experience has been excellent, [SENSITIVE CONTENT] has either helped where required or directed me to the appropriate person or link. Any tickets raised have been resolved in very good time.

Pros

The accurate usage data was lacking before, we can accurately price bikes at the end of their use on our fleet.
Maintenance records mean no more paper or excel! A massive reduction in man hours.
Online booking has transformed our hire business.

Cons

For want of a better way of saying it, a grasp of tech makes the setup easier. All covered in help topics and with support. Its easy to get going and navigate but if you are capable with tech and back office of various software you would be much quicker. Nothing off putting but an honest reflection from someone that's about a 6/10 on the tech capability.

Alternatives Considered

Booqable

Reasons for Switching to bike.rent Manager

Its platform looked much better suited to how we imagined the integration and I'd had experience of the product in brief before.

Response from Taste Provence

Hi Matt, many thanks for your kind words and feedback. We will continue to make improvements to functionality and usability and have some very exciting changes coming soon.

Replied 3/11/2021
Lindsey
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2021

So far, so good.

We are very new to Bike Rental Manager, but we are very excited about it. We know other business owners who use and love it, so we are very much looking forward to how much this will help us as a business.

Pros

Ease of use, organization, lay out, features are not limited to your package, excellent support and follow up.

Cons

Adding users was easy, but our users did have a difficult time actually resetting passwords and getting logged in the first time.

Alternatives Considered

Checkfront and Booqable

Reasons for Switching to bike.rent Manager

There was an answer for every scenario I tossed at their support team, and most of it was easy to find in the online support manual (which was exceptionally easy to use and narrowed down on the right tutorial almost immediately). This program instantly felt top notch as soon as the trial started. Bravo!

Response from Taste Provence

Hi Lindsey,
many thanks for your kind words!

Yours is the kind of business we love, multi-faceted and serious about your customer service.

We really look forward to working with you to make your business an even greater success. We view each customer as a partner who can help us constantly improve our platform.

best,
the BRM team.

Replied 3/03/2021

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