About Gusto

Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place. Gusto is proud to serve more than 300,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too. Effortless Payroll Pay your employees and contractors with smart technology. With Gusto, payroll takes just a few clicks. Plus, we automatically file your taxes, help with compliance, and identify tax credits to help save you money you may never have known you qualified for. Time Tracking With Gusto’s automated time tools, your team’s hours, PTO, holidays, and more are automatically calculated and entered. We even integrate with the latest time tracking software and help you stay compliant. Talent Management Keeping your team engaged is crucial—especially working remotely. Give your employees a clear path for growth with performance reviews, trainings, developmental tools, and more. Pricing Gusto offers pricing across 3 different plans: Simple, Plus and Premium. The Simple plan costs $40 a month plus $6/mo per person. The Plus plan costs $80 a month plus $12/mo per person. The Premium plan costs $180 per month plus $22/mo per person.
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Gusto Software - Gusto run payroll - thumbnail
Gusto Software - Gusto 401K plan - thumbnail
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Gusto pricing

Gusto does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to Gusto

Gusto Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 3,897 View all reviews
Jenni
Jenni
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/01/2021

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Alternatives Considered

Patriot Payroll

Reasons for Choosing Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

Reasons for Switching to Gusto

Direct deposit turnaround, features that Patriot doesn't support
Maciej
  • Industry: Import & Export
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 16/06/2024

Gusto - Good Solution for HR Management

Pros

Gusto is easy to use, has all features needed to easily and efficiently manage HR tasks - payroll, org chart, time off requests - overall full suite of services offered is robust

Cons

Pricing is always an area we look at with SAAS software - there are competitive solutions at reasonable prices

Response from Gusto

Hello Maciej,

Thank you for your thoughtful review!

We’re delighted to hear that you find Gusto easy to use and that it meets your HR management needs with its comprehensive suite of services. Your feedback on pricing is appreciated; we understand the importance of competitive pricing and are constantly working to offer the best value for our customers.

If there’s anything else we can do to enhance your experience or if you have any suggestions, please let us know. We're glad you switched from Gusto and hope to continue exceeding your expectations!
-Gusto

Replied 18/06/2024
Eric
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 25/06/2024

This company sucks

Pros

This company sucks. They have terrible service. I switched banks and updated the information before I ran payroll so it would come out of my new account and selected the new account as the primary. The old account, there was no obvious way to remove it, and I thought electing the new account would take care of it. They drew out of the closed (old) account, which obviously didn't have any money in it, then charged me $100 per day "penalty" and as a punishment, they removed my same day deposit, WHILE STILL CHARGING ME FOR IT. Then, after explaining to them that this was their error, about 6 conversations, they refused to reinstate my same day deposit for which they were still charging me, were extremely condescending, AND REFUSED to refund me the $500 they charged as a penalty. Terrible company. Dont use them.

Response from Gusto

Hello,

We regret any inconvenience and distress this situation has caused you. Your experience does not reflect the standards we strive to uphold, and we are committed to ensuring a positive experience for all our customers.

If you have further questions about your account, please reach out to us directly at [email protected]. A specialist will assist you in ensuring the correct account is set as the default. Please note that due to bank processing timelines, it is essential that the correct default account is set prior to initiating a debit.

Thank you for your understanding.

Replied 28/06/2024
Amanda
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2024

Excellent, user-friendly payroll app

It's an excellent app with no issues whatsoever that we have encountered so far.

Pros

It is very user friendly and easy for the contractors to set up. The tracking is very clear and it issues 1099s at the end of the year electronically.

Cons

The initial stage of payroll delays the payroll for a longer period of time but after a few months, you have the option then of next day.

Response from Gusto

Hello Amanda,
We're thrilled to hear that you find Gusto's payroll app user-friendly and efficient for contractors, especially with clear tracking and electronic 1099 issuance. We appreciate your comments and are glad to know you've had a positive experience overall. If you have any further feedback or questions, please feel free to reach out. Thank you for choosing Gusto!
-Gusto

Replied 18/06/2024
Tanya
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
1

4
Reviewed on 27/06/2024

Terrible Support

Dissatisfied in the end. I incurred multiple bank fees due to a mistake that took way to long to correct

Pros

Onboarding ease. New employees were easily onboarded and reported to the state.

Cons

Gusto like many software companies FAIL when it comes to providing adequate and thorough support. If you never run into issues, then the software works perfectly. If you have the unfortunate mistake of needing Gusto to correct a mistake they made, you will discuss this with 4 or 5 people vie email and chat and no one will share information with the other. It’s been a headache and after 17 months, I’m cutting ties.

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