4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Gusto

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 300,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation. Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(k), life insurance, and commuter benefits. Using integrated payroll software, Gusto Payroll Services will streamline the payroll process and make running payroll easy by offering full-service support for automatic payroll processing, tax filing, and payroll compliance. Both employees and employers have access to pay stubs and any tax document. Gusto helps employers of any size find health insurance and other employee benefits from day one. With online enrollment and a team of experts on call to help, you can provide your team the benefits they want and need to stay happy, healthy, and engaged. Gusto offers pricing across 4 different plans: Contractor plan, Core Plan, Complete Plan, and Concierge Plan.
What is Gusto?

Gusto is a solution that provides businesses with HR functionality including payroll, employee benefits administration, time tracking, hiring, and more.


How do I use Gusto?

Employees login to the application in order to monitor their payroll and manage their benefits. Businesses utilize the hiring module in order to extend offers and streamline the onboarding process.


Who uses Gusto?

Gusto is used by businesses of different types as well as accountants.


How much does Gusto cost?

The core plan costs $39 a month plus $6 per user. The complete solution costs $39 a month plus $12 per user. The concierge costs $149 per month plus $12 per user.


Does Gusto have an app?

Gusto has an app for employees to access their payroll information.


Gusto Software - Gusto run payroll
Gusto Software - Gusto 401K plan
Gusto Software - Gusto onboarding
Gusto Software - Gusto workers compensation
Gusto Software - Gusto select benefits plan
Gusto Software - Gusto time tracking
Gusto video
Gusto Software - Gusto run payroll - thumbnail
Gusto Software - Gusto 401K plan - thumbnail
Gusto Software - Gusto onboarding - thumbnail
Gusto Software - Gusto workers compensation - thumbnail
Gusto Software - Gusto select benefits plan - thumbnail

Gusto pricing

Gusto does not have a free version but does offer a free trial. Gusto paid version starts at US$6.00/month.

Starting Price:
US$6.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Gusto

Gusto Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 3,868 View all reviews
Jenni
Jenni
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/01/2021

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Alternatives Considered

Patriot Payroll

Reasons for Choosing Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

Reasons for Switching to Gusto

Direct deposit turnaround, features that Patriot doesn't support
Kenzie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/03/2024

Easy to use!

Pros

I love the ease that comes with using Gusto! I have used other payroll softwares in the past and they have glitched and been frustrating. I have never had any issues with Gusto and love all of its features!

Cons

I have yet to find a feature I don't like!

Dalida
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
1

3
Reviewed on 15/02/2024

Worst customer service!

Pros

The system is easy to use, but it is super problematic.

Cons

Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods.

Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution.

There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.

Wayne
Wayne
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
1

4
Reviewed on 1/01/2024

Great Online HR platform

Utilized a 3P administrator to establish & set-up a structure for our org. Need a long learning curve to understand.

Pros

Online all the time when you need it…easy to search & reference simple items & documents used regularly.

Cons

Wish there was more intuitive interface on tax compliance & other non regular tasks.

Alternatives Considered

Insperity HCM & HR Technology Suite

Reasons for Choosing Gusto

Cost of ADP was too significant against Gusto

Switched From

ADP TotalSource

Reasons for Switching to Gusto

Cost was a significant factor in Our choice as well as the interface pf the employees.
Aries
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/03/2024

Gusto Product Review

Overall, Gusto is an amazing for Payroll purposes and the customer service is on point.

Pros

What I find great about Gusto is that the dashboard is very user friendly intuitive to use.

Cons

The least thing that I like about Gusto is the lack of option to sign documents when needed.

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