--- description: Review of Forethought AI Agents Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Forethought AI Agents | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Forethought AI Agents](/software/203473/Forethought) # Forethought AI Agents Canonical: https://www.softwareadvice.co.nz/software/203473/Forethought Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/203473/Forethought?page=2) > Forethought is a cloud-based agentic AI platform for customer service that helps mid-market and enterprise teams in e-commerce, SaaS, and financial services manage support operations. The platform handles ticket triage, automated responses, and agent assistance, reducing the volume of work that reaches human agents. Forethought integrates with existing helpdesk tools, allowing support teams to route and resolve inquiries without switching between systems. Businesses can use Forethought to surface relevant knowledge base articles, suggest responses, and track resolution trends over time. The software suits organizations looking to scale support without proportionally increasing headcount. Support for the platform is available through email, a knowledge base, and dedicated customer success resources. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Forethough is priced to help organizations reduce the overall cost of customer support while creating a better customer service experience. Pricing for Forethought Solve and Forethought Triage is based on ticket volume. Pricing for Forethought Assist is based on the number of agents using Assist. For more details, visit Forethought's website. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Armenian, Azerbaijani, Bangla, Bashkir, Basque, Belarusian, Bosnian, Bulgarian, Burmese, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Kyrgyz, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Marathi, Mongolian, Nepali, Newari, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yoruba - **Available Countries**: Australia, Belgium, Brazil, Canada, Estonia, Finland, France, Germany, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Sweden and 4 more ## Features - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Routing - CRM - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Configurable Workflow - Contextual Guidance - Customer Communication - Customer Support - Customisable Branding - Customizable Fields - Data Import/Export ## Integrations (2 total) - Salesforce Platform - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Virtual Assistant Software](https://www.softwareadvice.co.nz/directory/4488/virtual-assistant/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) ## Alternatives 1. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 5. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) ## Reviews ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13 March 2026* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Cons**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4 December 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like how it automates everything and combines your knowledge base. > > **Cons**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24 August 2021* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Contact deflection rates and configurability to improve quality. > > **Cons**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9 March 2023* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Cons**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1 September 2021* | Printing | Recommendation rating: 8.0/10 > > **Pros**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Cons**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/203473/Forethought?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/203473/Forethought) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data