WindoPath

Pros

Functionality and automatic reporting at our disposal. Specimen tracking is a must and WindowPath delivers an excellent product for internal personnel to find and retrieve any specimen needed.

Cons

I would recommend this product to any anatomic or clinical lab company. Psyche is a great company to work with!

Pros

The sales team at Psyche is an absolute dream team - they were super responsive, communicative, and adapted to our many needs. The software has a surprising number of features and can be adapted by anyone (adapted very quickly if you have the slightest technical experience).

Cons

Some design aspects of the software work slower than we would like, especially relative to the speed that we've accomplished in the rest of our workflow.

Alternatives Considered

Reasons for Switching to WindoPath

Pros

Continued the same environment as previous versions

Cons

Became a much slower product as it grew larger
Cloud environment behind firewalls is very slow compared to direct server system
Aside from a few team members of support with vast knowledge about the product, the main go-to person for the majority of the upgrade was lacking in knowledge and competency

Pros

Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory.
As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive.
I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable.
Antibiograms are easy to build. The antibiogram are customizable as well.

Cons

Occasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.

Pros

Overall very user friendly. Once the product is setup correctly, it flows very well from finding history to faxing reports. Customer service was great with helping us figure out the initial fixes after our upgrade.

Cons

The only con I found was my prep work for the new upgrade didn't flow to the new system as I would of hoped. We are also finding some back doors in the system. For example, one user may not be allowed the privilege to add a physician, however while they are accessioning a case there is a tab to change the submitter through the entire system not just that case.

Pros

I enjoy working with the technical support team. We have issues with the software from time to time and they are helpful, not as quickly as some would hope but once they are engaged they take the time to give the support needed.

Cons

I feel the software is a little outdated and difficult to pull information from at times.

Pros

The WindoPath software has great ease of use and the ability to customize the system to our organization's needs. Psyche systems has been excellent to work with on projects, from special customization and regular system updates.

Cons

In year's past it seemed the software was not robust enough for an organization as large as ours but in the last few years that has improved. There is functionality such as the QA program that could be improved to make it easier to keep CAP required statistics.

Pros

This software is user friendly. It was designed by people who understand the flow of work in a laboratory therefore, the system is intuitive. The range of customization allows for easy adjustments for your specific needs. When looking for a system I needed something for molecular use. This software allowed us to be able to use it for our molecular needs without having to build it from scratch. The developers look at the bugs in the system often and usually address them in future updates. Technical support is helpful and prompt in response times.

Cons

I do not currently have any cons with the system. Most of the issues that I encountered were resolved through updates.

Pros

I love the ease of use and the potential for customization to your needs with WindoPath. I use daily and have had a great experience.

Cons

This product is very reliable. Issue, when they occur, which is rarely are taken care of quickly by customer support!

Pros

The interface for WindoPath is a no nonsense interface. Grey and straight to the point. But that's what I love. Easy to fill fields in and easy to navigate.

Cons

They could break away from the old grey interface. There is a lot of updates done but I always comeback the next day to the same old interface. Don't mind I guess.

Pros

This software makes it much, much easier to coordinate multiple lab technicians and students when performing cultures. With how finicky it can be to keep certain cells alive, or to monitor bacterial growth and antibiotic resistance closely to find changes, it helps to coordinate all changes and organization. Before this software, keeping tabs on changes was heavily-dependant on the same person either doing the particular culture themselves or being updated while in the lab with someone else. This makes it possible for multiple people to coordinate their samples, so that scheduling can be simplified and uality is still consistent for reporting findings.

Cons

The label-making function was a bit hard to learn, and for a while, it all fell onto one person to coordinate the initial labeling of the inventory. It is tedious to set-up for the projects that are already started, however, if the amount of people is large in a lab, then it can be made easier to update the projects.

Pros

The ability to free text in all fields pertaining to cytology and surgical reports. The system is easy to use and reports are as simple or complex as the customer desires.

Cons

Hyphenated names do not cross over from the hospital LIS demographics information to Psyche's demographics field.

Pros

Ease of use. Recording of critical result. Ease of report access.

Cons

Poor QC package. recycling the ID poses a problem.

Pros

I like that the hosted platform keeps us from having to host the system so our doctors can work remotely and we know it is secure.

Cons

The locking of users if they log out incorrectly. a real hassle to have someone kick them out especially if that person is not available

Pros

I like and easy to understanding the database parts medical records, fields, queries, results, final result report template etc.

Cons

The archives is my least about this software.

Pros

Ease of implementation and use, histories are extremely simple to access.

Cons

In our setting name changes have to be handled carefully.

Pros

Accessioning the cases are so easy. Definitely user friendly!

Cons

Not supporting Brio any longer. Sometimes sources that I have retired will pop back up in my library.

Pros

The capability of creating various report formats per our client's request and the report manager.

Cons

It takes too many clicks to obtain the result I am looking for.

Pros

Very flexible to meet our laboratory needs.

Cons

Instruction manual doesn't always have the answer, so I need to call customer service most of the time for questions.

Pros

User friendly. All employees have pick this up easily.

Cons

We do not have the latest update so I feel as though it is unfair to place judgement

Pros

The ability to assist our clients to get reports refaxed.

Cons

the system in my opinion could be much more user friendly it is very cumbersome.

Pros

Easy to create reports and templates for different facilities and specimens.

Cons

It is difficult to create lists based on custom needs.

Pros

What I like about this software are the colors, the simplicity to find a case and the whole dated look.

Cons

What I don't like about the software is how old it is, how slow it gets after 12 pm every day, have to change the password frequently, and just the overall function of the software.

Pros

It's very straightforward and it is customizable. I'm learning a lot about accessioning and how the company works.

Cons

The version we have seems.... slow. I really think it's the OS we are running it on and not the software. We are running Windows Server 2008 R2.

Pros

Windopath can be used in connection with Dragon for dictations. It is relatively easy to navigate and find information.

Cons

It would be nice if specimen lists would auto refresh. Also adding an image to a patient file is tedious. Dragon is also very sensitive and sometimes switches unexpectedly between patient files.