About Five9
Five9 pricing
Five9 does not have a free version and does not offer a free trial. Five9 paid version starts at US$100.00/month.
Alternatives to Five9
Five9 Reviews
Feature rating
- Industry: Restaurants
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Very Useful
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Pros
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Cons
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Response from Five9
Hi Angelina,
Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.
Best regards,
Cindy
- Industry: Consumer Services
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Pros
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Cons
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Response from Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Best Regards,
Cindy Seto
Customer Advocacy Manager
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Cloud Contact Center Solution for Ever Changing Business Need
Ease of deployment and expansion based on ever changing business need.
Pros
Flexibility to expand and downsize the capacity
Cons
Lack of Coverage and Support in certain region and countries outside US.
Alternatives Considered
Avaya OneCloud UCaaSReasons for Choosing Five9
Global Strategy to reduce footprint for on-premise solutionSwitched From
Avaya OneCloud UCaaSReasons for Switching to Five9
Cloud Solution- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pros
Once you get it going, which isn't easy at all, it doesn't quit running.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Alternatives Considered
RingCentral MVPReasons for Choosing Five9
Poor management choices left for me to implement.Switched From
RingCentral MVPReasons for Switching to Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
My Five9
Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to the system, sometimes has it's glitches from time to time with login issues but would still recommend the software to anyone curious of purchasing.
Pros
I loved that it was easy to navigate, integrating our phone system software into Five9 was also simple. Monitoring, logging and recording calls are an absolute need for me to perform my job well.
Cons
There were some run-ins where the software was acting a bit crazy and not logging me in. I hated when I had to wait on support to reset my login, sometimes they took a bit longer than expected to respond to support tickets.
