About Talkdesk
Talkdesk pricing
Talkdesk does not have a free version.
Alternatives to Talkdesk
Talkdesk Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Talkdesk for users
overall, my experiences has been exemplary with talkdesk as we're able to integrate this with zendesk which is a huge plus
Pros
ease of use voip system allowing you to use not only via desktop/laptop machines, but also configure it via mobile app
Cons
sometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues or by visiting the status page
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great experience so far
Pros
We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.
Cons
TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.
Alternatives Considered
NICE CXoneReasons for Choosing Talkdesk
Very difficult to customize or even to pull reports from.Switched From
NICE CXone- Industry: Internet
- Company size: 11–50 Employees
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Review Source
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.
After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.
This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
Pros
Nice app, nice design, easy to use, good quality of sound.
Cons
Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.
Response from Talkdesk
We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use
Pros
Very intuitive dialler. This is the first VOIP dialler that I used working for a business. I have used other systems since and this one seems to be the most stable for doing it's core function - facilitating inbound/outbound calls. Cannot remember having any connection issues. It was simple to learn and easy to use.
Cons
I found the dialler to be a bit restrictive. We weren't able to integrate it with other systems as much as we would have liked to.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
TalkYES!
Pros
ease of use- easy set up and if there are ever issues they are very responsive and fix them quick
Cons
not much- it truly is a great product I can't think of anything I would change
