DialedIn CCaaS

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About DialedIn CCaaS

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.
DialedIn CCaaS Software - 25+ years of innovation delivering real solutions tailored to the needs of our valued customers.
DialedIn’s cloud-based CCaaS platform optimizes call center operations with advanced dialing and real-time analytics.
DialedIn CCaaS Software - •	Speed: Fast deployment in hours, not weeks.
•	Simplicity: Easy setup with no hassle.
•	Stability: 99.99% uptime ensures business continuity.
•	Clarity: Clear, reliable phone connections.
•	Usability: Intuitive design.
DialedIn CCaaS Software - •	Predictive, preview, and progressive dialing modes
•	Automated identification and swapping out of SCAM LIKELY DIDs for fresh clean DIDs from your Nationwide DID reserve bank. 
•	Answering Machine Detection
DialedIn CCaaS Software - Single Pane of Glass into Your Call Center Operations
•	Full visibility
•	Monitor individual performance 
•	Identify strengths and weaknesses
•	Optimize your training approach
DialedIn CCaaS Software - Zero Coding Required.
Our platform supports a range of third-party apps, making it easy to manage workflows and boost productivity.
DialedIn CCaaS Software - Maximize productivity with DialedIn’s Contact Center Software. Predictive and progressive dialers, intelligent routing, and multi-channel communication.
DialedIn CCaaS video
DialedIn CCaaS Software - 25+ years of innovation delivering real solutions tailored to the needs of our valued customers.
DialedIn’s cloud-based CCaaS platform optimizes call center operations with advanced dialing and real-time analytics. - thumbnail
DialedIn CCaaS Software - •	Speed: Fast deployment in hours, not weeks.
•	Simplicity: Easy setup with no hassle.
•	Stability: 99.99% uptime ensures business continuity.
•	Clarity: Clear, reliable phone connections.
•	Usability: Intuitive design. - thumbnail
DialedIn CCaaS Software - •	Predictive, preview, and progressive dialing modes
•	Automated identification and swapping out of SCAM LIKELY DIDs for fresh clean DIDs from your Nationwide DID reserve bank. 
•	Answering Machine Detection - thumbnail
DialedIn CCaaS Software - Single Pane of Glass into Your Call Center Operations
•	Full visibility
•	Monitor individual performance 
•	Identify strengths and weaknesses
•	Optimize your training approach - thumbnail
DialedIn CCaaS Software - Zero Coding Required.
Our platform supports a range of third-party apps, making it easy to manage workflows and boost productivity. - thumbnail

DialedIn CCaaS pricing

DialedIn CCaaS does not have a free version and does not offer a free trial. DialedIn CCaaS paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
No

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DialedIn CCaaS Reviews

Overall rating

4.8
Write a Review!

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.8
Customer Support
4.8
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All DialedIn CCaaS Reviews

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240 reviews
Aman
Aman
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 17/02/2023

ChaseData is a cloud-based contact center platform that offers a range of features to manage...

ChaseData CCaaS is a call center software that operates on the cloud and offers several features including inbound and outbound call routing, call recording, real-time reporting, and analytics, among others. Users have had diverse experiences with the software, with some appreciating its simple interface and effective handling of calls, while others have complained about its limited capacity for customization and occasional technical problems. The suitability and effectiveness of the software will ultimately depend on the specific needs and preferences of each business.

Pros

According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.

Cons

ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.

Christaina
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 3/12/2024

User Friendly

It’s has been a great experience and have made my job a lot easier. I have experience with several dialing systems and this is the most user friendly.

Pros

I like how user friendly it is. I can use this system without any former dialer experience.

Cons

I wish that I could toggle multiple screens at a time. Like use chat while having full access to the main screen.

Ceara
Ceara
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 22/11/2023

Easy to use

Pros

The ability to customize the dialer to tailer our companies needs.

Cons

How easy it is to loose connection to it any time in internet has lose of connection.

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing DialedIn CCaaS

Our access account was to full and we could not use it anymore. Also we couldn't force everyone to dial every number.

Switched From

Microsoft Access
Rebecca
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/11/2024

Customer Service Manager

Very interactive and wonderful. Very little issues for the overall system; if there are they are addressed right away.

Pros

Very easy to use for our staff. Allows for detailed information to be saved.

Cons

If I had to say it would be the chat system.

Alternatives Considered

Zoom Events and Webinars

Reasons for Choosing DialedIn CCaaS

The features and the commitment of the staff of the company

Switched From

Access Server

Reasons for Switching to DialedIn CCaaS

Again, due to the products features and overall system
Brenda
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/01/2025

Dialedin review

My overall experience has been positive. I work on this system.

Pros

Easy to use. System is very user friendly and the display is comfortable

Cons

Having to wipe settings because the system gets bogged down

Cooper
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/01/2025

Greatest Dialer Ever!

Wouldn’t be able to do the business that we do without them!

Pros

Call quality and the speed of dialing options.

Cons

Really no dislikes, it does exactly as advertised. If there is an issue it’s almost always user error.

N
  • Industry: Business Supplies & Equipment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/01/2025

DialedIn CCaaS improves my daily hustle at work !

It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also able to listen to my calls for improvement, which is a great tool.

Pros

What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up reminders,

Cons

There is nothing I dislike about it. I think all the features are valuable and improve the way I am able to communicate with potential clients.

Kenidra
Kenidra
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/01/2025

Good Customer Relations Management System!

While working, I could easily maneuver between different campaigns to pitch vacations to existing customers.

Pros

The system was very easy to use. DialedIn would automatically call people. The prompts for the calls were clear.

Cons

Sometimes I couldn't press Shift A or Shift N to disposition calls.

Jeremy
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/12/2024

Excellent and easy!

Truly excellent experience with DialedIn.

Pros

Ease of use and implementation. It’s so easy to set up!

Cons

That I have to pay lol! I’d only like it more if it was free.

Tracy
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 19/12/2024

My experience with the product has been pretty good overall.

Overall it's been a very positive experience. It's pretty quick and efficient.

Pros

It has been very easy to use. And was also very easy to learn.

Cons

Sometimes the information doesn't show up properly.

Eva
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/09/2024

Diving into Dialed In CCaaS, a cloud-based contact center solution that’s been making waves.

I want to share my experience with Dialed In CCaaS.
So, I’ve been using it for a 9 years, and I have to say, it’s been quite a journey.
First off, the setup was super easy. I was able to get everything up and running in no time.
The interface is user-friendly, which is a huge plus for someone like me who isn’t a tech wizard.
One of the standout features for me has been the call quality. It’s crystal clear, and I haven’t had any major issues. Plus, the integration with other tools I use has been seamless, which makes my life a lot easier. Customer support has been pretty solid too. Whenever I had a question, they were quick to help.
Another thing I appreciate is the flexibility it offers. I can scale up or down depending on my needs, which is great. Overall, I’d say Dialed In CCaaS has really met my expectations.
If you’re looking for a reliable CCaaS solution, I’d definitely recommend giving it a try.

Pros

I want to share my thoughts on Pro for DialedIn CCaaS.
First off, I really appreciate how user-friendly the interface is. It’s super intuitive, making it easy for anyone to jump right in without a steep learning curve. Another thing I liked is the flexibility it offers. You can customize features based on your team's specific needs, which is a huge plus! The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity. Oh, and let’s not forget about the customer support! he team is responsive and genuinely helpful, which is always a relief when you need assistance. Lastly, I found the reporting features to be quite robust. They provide valuable insights that can help improve overall performance. So, if you’re considering a CCaaS solution, Dialed In definitely has a lot going for it! That’s my take on it

Cons

Con: The only thing I would like to see in the future is a notepad or an area used for individual purposes.

Grant
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

CDF Review

Our experience was smooth/easy and we have suggested CCaS to other businesses and partners.

Pros

We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions.

Cons

Our team didn’t really have any specific complaints!

James
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5.0
Reviewed on 4/09/2024

Would highly recommend to other call centers

Overall, working at my company. Using dialedin is a non-complex program to follow. And super easy to use.

Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better. That being said it’s a well put together program for company’s to call customers and get business in the door using it.

Pros

The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix

Cons

The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen

Matthew
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/10/2024

Dialed in review

Overall, positive experience but laggy at times

Pros

The interface is overall easy to use and manage

Cons

Laggy at times and sometimes won’t allow me to monitor certain stations

Michael
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

Get dialed in!

My overall experience is great very easy to use efficiently.

Pros

I like the ability too make calls quickly.

Cons

My return calls don't come directly to my desk.

Verified Reviewer
  • Industry: Political Organisation
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

Would recommend this software

Very easy to use and it quick to connect

Pros

Very manageable for me to get on the phone.

Cons

Nothing just good service and I would recommend

Danika
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

Great Experience

It’s a pleasant experience to use DialedIn

Pros

How efficient the calls are. I can hear everything.

Cons

The frequent updates I have to do to keep it on my computer.

Elizabeth
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/09/2024

Best dialing system

I love using dialed in! It is easy to use and easy to maneuver.

Pros

It’s easy to use and makes my job easier. I rarely have trouble with the system.

Cons

Sometimes it logs me out, but it does let me log back in almost immediately

Kelly
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 4/09/2024

User friendly interface, would recommend

Overall satisfied with dialedin. I particularly like the noise and volume settings. Easy to navigate platform, allowing for high productivity.

Pros

Very User friendly interface, plenty of options for volume and noise suppression. Easy to navigate.

Cons

I wish there were more customizable features

Tara
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

Great system

Have great experience

Pros

It is a very easy to use system very user friendly

Cons

Nothing at all it's great nothing to complain about at all

Cory
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/10/2024

DialedIn is fantastic

Overall it was a great switch. Besides the setup it has made my job a lot easier.

Pros

I liked how easy it was to use and I had less customer complaints about being spam called

Cons

We had a little bit of trouble setting it up

Olivia
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

What I think of DialedIn

Overall, I like using it & makes day to day life easier.

Pros

It’s easy to use and understand. Most importantly you can always go back and make changes instead of having to start over again.

Cons

Sometimes the dialer crashes, and won’t let you log in

Nicole
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

Dialed in

System is overall easy to work if I had to rate it I’d give it a 10

Pros

Smart dialer system stores my information properly easy to access very efficient

Cons

Overall there is really nothing I like least about dialedin

Sam
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/09/2024

GREAT SYSTEM

It has helped me tremendously getting ahold of customers at an easier rate.

Pros

The effectiveness of reaching customers.

Cons

There is not many things I can say negatively about this system.

Tabbatha
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 4/09/2024

Dilaedin ccaas

Its been an overall great experience even with the minor issues that can be fixed

Pros

Easy to navigate and use. It a good layout.

Cons

The delay in calls and sometimes the custoemers cant hear you talking.

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