About DialedIn CCaaS












DialedIn CCaaS pricing
DialedIn CCaaS does not have a free version and does not offer a free trial. DialedIn CCaaS paid version starts at US$25.00/month.
Alternatives to DialedIn CCaaS
DialedIn CCaaS Reviews
Feature rating
All DialedIn CCaaS Reviews

- Industry: Chemicals
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
ChaseData is a cloud-based contact center platform that offers a range of features to manage...
ChaseData CCaaS is a call center software that operates on the cloud and offers several features including inbound and outbound call routing, call recording, real-time reporting, and analytics, among others. Users have had diverse experiences with the software, with some appreciating its simple interface and effective handling of calls, while others have complained about its limited capacity for customization and occasional technical problems. The suitability and effectiveness of the software will ultimately depend on the specific needs and preferences of each business.
Pros
According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.
Cons
ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
User Friendly
It’s has been a great experience and have made my job a lot easier. I have experience with several dialing systems and this is the most user friendly.
Pros
I like how user friendly it is. I can use this system without any former dialer experience.
Cons
I wish that I could toggle multiple screens at a time. Like use chat while having full access to the main screen.

- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use
Pros
The ability to customize the dialer to tailer our companies needs.
Cons
How easy it is to loose connection to it any time in internet has lose of connection.
Alternatives Considered
RingCentral Contact CenterReasons for Choosing DialedIn CCaaS
Our access account was to full and we could not use it anymore. Also we couldn't force everyone to dial every number.Switched From
Microsoft Access- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Customer Service Manager
Very interactive and wonderful. Very little issues for the overall system; if there are they are addressed right away.
Pros
Very easy to use for our staff. Allows for detailed information to be saved.
Cons
If I had to say it would be the chat system.
Alternatives Considered
Zoom Events and WebinarsReasons for Choosing DialedIn CCaaS
The features and the commitment of the staff of the companySwitched From
Access ServerReasons for Switching to DialedIn CCaaS
Again, due to the products features and overall system- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Dialedin review
My overall experience has been positive. I work on this system.
Pros
Easy to use. System is very user friendly and the display is comfortable
Cons
Having to wipe settings because the system gets bogged down
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Greatest Dialer Ever!
Wouldn’t be able to do the business that we do without them!
Pros
Call quality and the speed of dialing options.
Cons
Really no dislikes, it does exactly as advertised. If there is an issue it’s almost always user error.
- Industry: Business Supplies & Equipment
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
DialedIn CCaaS improves my daily hustle at work !
It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also able to listen to my calls for improvement, which is a great tool.
Pros
What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up reminders,
Cons
There is nothing I dislike about it. I think all the features are valuable and improve the way I am able to communicate with potential clients.

- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Good Customer Relations Management System!
While working, I could easily maneuver between different campaigns to pitch vacations to existing customers.
Pros
The system was very easy to use. DialedIn would automatically call people. The prompts for the calls were clear.
Cons
Sometimes I couldn't press Shift A or Shift N to disposition calls.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Excellent and easy!
Truly excellent experience with DialedIn.
Pros
Ease of use and implementation. It’s so easy to set up!
Cons
That I have to pay lol! I’d only like it more if it was free.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
My experience with the product has been pretty good overall.
Overall it's been a very positive experience. It's pretty quick and efficient.
Pros
It has been very easy to use. And was also very easy to learn.
Cons
Sometimes the information doesn't show up properly.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Diving into Dialed In CCaaS, a cloud-based contact center solution that’s been making waves.
I want to share my experience with Dialed In CCaaS.
So, I’ve been using it for a 9 years, and I have to say, it’s been quite a journey.
First off, the setup was super easy. I was able to get everything up and running in no time.
The interface is user-friendly, which is a huge plus for someone like me who isn’t a tech wizard.
One of the standout features for me has been the call quality. It’s crystal clear, and I haven’t had any major issues. Plus, the integration with other tools I use has been seamless, which makes my life a lot easier. Customer support has been pretty solid too. Whenever I had a question, they were quick to help.
Another thing I appreciate is the flexibility it offers. I can scale up or down depending on my needs, which is great. Overall, I’d say Dialed In CCaaS has really met my expectations.
If you’re looking for a reliable CCaaS solution, I’d definitely recommend giving it a try.
Pros
I want to share my thoughts on Pro for DialedIn CCaaS.
First off, I really appreciate how user-friendly the interface is. It’s super intuitive, making it easy for anyone to jump right in without a steep learning curve. Another thing I liked is the flexibility it offers. You can customize features based on your team's specific needs, which is a huge plus! The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity. Oh, and let’s not forget about the customer support! he team is responsive and genuinely helpful, which is always a relief when you need assistance. Lastly, I found the reporting features to be quite robust. They provide valuable insights that can help improve overall performance. So, if you’re considering a CCaaS solution, Dialed In definitely has a lot going for it! That’s my take on it
Cons
Con: The only thing I would like to see in the future is a notepad or an area used for individual purposes.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
CDF Review
Our experience was smooth/easy and we have suggested CCaS to other businesses and partners.
Pros
We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions.
Cons
Our team didn’t really have any specific complaints!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Would highly recommend to other call centers
Overall, working at my company. Using dialedin is a non-complex program to follow. And super easy to use.
Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better. That being said it’s a well put together program for company’s to call customers and get business in the door using it.
Pros
The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix
Cons
The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Dialed in review
Overall, positive experience but laggy at times
Pros
The interface is overall easy to use and manage
Cons
Laggy at times and sometimes won’t allow me to monitor certain stations
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Get dialed in!
My overall experience is great very easy to use efficiently.
Pros
I like the ability too make calls quickly.
Cons
My return calls don't come directly to my desk.
- Industry: Political Organisation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Would recommend this software
Very easy to use and it quick to connect
Pros
Very manageable for me to get on the phone.
Cons
Nothing just good service and I would recommend
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great Experience
It’s a pleasant experience to use DialedIn
Pros
How efficient the calls are. I can hear everything.
Cons
The frequent updates I have to do to keep it on my computer.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Best dialing system
I love using dialed in! It is easy to use and easy to maneuver.
Pros
It’s easy to use and makes my job easier. I rarely have trouble with the system.
Cons
Sometimes it logs me out, but it does let me log back in almost immediately
- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
User friendly interface, would recommend
Overall satisfied with dialedin. I particularly like the noise and volume settings. Easy to navigate platform, allowing for high productivity.
Pros
Very User friendly interface, plenty of options for volume and noise suppression. Easy to navigate.
Cons
I wish there were more customizable features
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great system
Have great experience
Pros
It is a very easy to use system very user friendly
Cons
Nothing at all it's great nothing to complain about at all
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
DialedIn is fantastic
Overall it was a great switch. Besides the setup it has made my job a lot easier.
Pros
I liked how easy it was to use and I had less customer complaints about being spam called
Cons
We had a little bit of trouble setting it up
- Industry: Online Media
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
What I think of DialedIn
Overall, I like using it & makes day to day life easier.
Pros
It’s easy to use and understand. Most importantly you can always go back and make changes instead of having to start over again.
Cons
Sometimes the dialer crashes, and won’t let you log in
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Dialed in
System is overall easy to work if I had to rate it I’d give it a 10
Pros
Smart dialer system stores my information properly easy to access very efficient
Cons
Overall there is really nothing I like least about dialedin
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
GREAT SYSTEM
It has helped me tremendously getting ahold of customers at an easier rate.
Pros
The effectiveness of reaching customers.
Cons
There is not many things I can say negatively about this system.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Dilaedin ccaas
Its been an overall great experience even with the minor issues that can be fixed
Pros
Easy to navigate and use. It a good layout.
Cons
The delay in calls and sometimes the custoemers cant hear you talking.