DialedIn CCaaS

Pros

According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.

Cons

ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.

Pros

Very easy to use for our staff. Allows for detailed information to be saved.

Cons

If I had to say it would be the chat system.

Alternatives Considered

Reasons for Choosing DialedIn CCaaS

Switched From

Reasons for Switching to DialedIn CCaaS

Pros

The ability to customize the dialer to tailer our companies needs.

Cons

How easy it is to loose connection to it any time in internet has lose of connection.

Alternatives Considered

Reasons for Choosing DialedIn CCaaS

Switched From

Pros

I like all the reports I can do. I like the screen sharing so I can see what my agents are looking at. I like how I can change the percent on what leads I want dialed

Cons

My bill at the end of the month was 10 grand because of minutes I did not like that.
Most dialers that I get have unlimited minutes so that would be a change

Alternatives Considered

Reasons for Switching to DialedIn CCaaS

Pros

It was easy to use being a first time call center worker.. it isn't as difficult and it's very timely .

Cons

I don't like how it goes down often and it glitched a lot .

Pros

I like how user friendly it is. I can use this system without any former dialer experience.

Cons

I wish that I could toggle multiple screens at a time. Like use chat while having full access to the main screen.

Pros

Ability to effectively do live call tracking and export call data.

Cons

SMS restrictions. We are locked st 50 numbers capable of SMS per company policy.

Pros

Ease of use, quality of the calls, ability to find correct contacts easily and quickly

Cons

Speed is sometimes slow, having to redial when dailing out

Pros

Easy to use. System is very user friendly and the display is comfortable

Cons

Having to wipe settings because the system gets bogged down

Pros

It’s so sufficient and when it gives an update it’s even more easier to use.

Cons

None at all it’s great to work with! May have had to reset it once and every blue moon but that was just for amazing updates.

Pros

It’s easy to manage and able to access usually never gives me problems

Cons

That it kicks me out of when I’m in a middle of a call

Pros

The ability to communicate with all other agents direct transfer and the short cut keys

Cons

So far have no complaints!! A very easy system to navigate

Pros

I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded.

Cons

I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me.

Pros

It’s an easy app to use and works great

Cons

Sometimes has bugs that take a while to be fixed

Pros

It manages the calls quick and efficient and it doesnt take too much RAM space

Cons

I wish we can enable a feature to do 3 way calling and also be able to change the theme color

Pros

The interface is overall easy to use and manage

Cons

Laggy at times and sometimes won’t allow me to monitor certain stations

Pros

Saves info and among other things like being able to do task and it comes up automatically

Cons

Comes up as spam and logs out. But over all its good

Pros

Simplicity of the GUI. The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app.

Cons

It’s a bit demanding with windows updates and taxing on the CPU.

Pros

The connection stays strong through the violent south FL storms

Cons

Nothing bad about dialedin. The best dialer I have ever used

Pros

It is a very easy to use system very user friendly

Cons

Nothing at all it's great nothing to complain about at all

Pros

The connection rate I think it is easy to you

Cons

Dead air calls. A lot of times I will make phone calls and have to wait two to three minutes to figure out it is a dead air call

Pros

It’s easy to use and understand. Most importantly you can always go back and make changes instead of having to start over again.

Cons

Sometimes the dialer crashes, and won’t let you log in

Pros

Smart dialer system stores my information properly easy to access very efficient

Cons

Overall there is really nothing I like least about dialedin

Pros

I loved the layout of the platform and the ability to set accurate appointments

Cons

I didn’t dislike anything about this platform.

Pros

Easy to navigate and use. It a good layout.

Cons

The delay in calls and sometimes the custoemers cant hear you talking.