--- description: Review of DialedIn CCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DialedIn CCaaS | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [DialedIn CCaaS](/software/20027/chasedata) # DialedIn CCaaS Canonical: https://www.softwareadvice.co.nz/software/20027/chasedata Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/20027/chasedata?page=2) > DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast \& Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics \& Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security \& Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team. > > Verdict: Rated **4.8/5** by 324 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 324 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [Predictive Dialer Software](https://www.softwareadvice.co.nz/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (387 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Readymode](https://www.softwareadvice.co.nz/software/171343/Readymode) — 4.6/5 (142 reviews) 5. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) ## Reviews ### "User-friendly experience." — 5.0/5 > **Jeremy** | *25 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Call features were very user-friendly with quick responses as well from customer support when needed. > > **Cons**: Never had any issues with getting a call or using the systems for transfers. I believe one feature that would've proved useful is if there was an autosave of the information being put into the system. ----- ### "Very satisfied user\!" — 4.0/5 > **Amanda** | *16 July 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like all the features it offers like a notes section and it allows you to transfer calls easily. It works smoothly. > > **Cons**: I don’t like that when you transfer a call you lose it in your call log unless you go through multiple steps while also pausing your calls. It just shows me down > > Overall I am satisfied\! I really enjoy this new dialer for our company. Our last dialer doesn’t compare. Between the two I works definitely refer dialedIN. ----- ### "Great Customer service" — 5.0/5 > **Rafael** | *12 November 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Quality of sound is awesome and very friendly to use. > > **Cons**: Everything is above and better then any other Dialer company > > Working with \[SENSITIVE CONTENT HIDDEN\] he always makes my experience easy and enjoyable. ----- ### "Review for DialedIn" — 2.0/5 > **Tiffany** | *8 October 2025* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: It’s easy to use and when it’s workin, it actually ain’t too bad of a service. It’s easy enough to go from customer to customer with it. > > **Cons**: It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y > > Overall it’s ok…Not the best service but not the worst. Just needs a little work done on it and it’ll be way better ----- ### "Easy peasy" — 5.0/5 > **Kieshia** | *5 March 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What stands out most about DialedIn CCaaS is its seamless balance of high-end power and accessibility. Users consistently rave about its intuitive interface, which allows teams to hit the ground running with almost zero learning curve. Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity. The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space. > > **Cons**: the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks. Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow. Essentially, it’s a platform that provides great tools but can sometimes trip over its own technical stability. > > It was easy finding what was needed and disposition in calls. It makes taking calls a lot easier and transitioning when it comes to transferring jobs. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/20027/chasedata?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/20027/chasedata) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data