About Bright Pattern
Bright Pattern pricing
Bright Pattern does not have a free version but does offer a free trial. Bright Pattern paid version starts at US$70.00/month.
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Bright Pattern Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
Truly omnichannel platform with powerful outbound engine
Pros
BrightPattern has very innovative solution which provides truly omnichannel platform. Among inbound, email, chat, video, SMS it has powerful outbound engine. With 4 dialler modes companies could be more productive than on any other platform. Specially designed supervisor desktop gives full campaign control: from lists to operators. Highly recommend to all companies looking for fast, solid and professional outbound platform.
Cons
nothing special that could not be improved, slightly outdated interface – but it should be updated in new version))
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Review of Bright Pattern from my perspective
I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. It helps to see if I am getting my bonus prodcutivity stats too. I would refer it to other vendors even though I only used it for less than 6 months.
Pros
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too. To out case notes is very helpful too. It is user friendly when it works good.
Cons
I do not hear a beep when an email comes in so I have to keep watching my screen on the laptop when a request comes in to my que. Also If I do not repsond in a minute or less I get a red in my phone # calls. Lately the chat option was not sending an alert either. There are some issue for me the pros of it are so maych better then incontact was.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Bright Pattern Review
Pros
I can honestly say I do not really like anything about the software. It functions ok for what we need it to do, but it has more problems than anything.
Cons
There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use.
- Industry: Staffing & Recruiting
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Great Product and Great Partner
Bright Pattern has been a great partner in helping us use the product to meet our needs.
Pros
This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly
Cons
I wish they had a cleaner integration with Salesforce
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Mature omni-channel Contact Center platform at the best price
Outstanding. Best software quality, great sales executive team, good technical support.
Pros
One of the best Call routing applications in the CCaaS industry. As good as many others like Genesys.
Cons
It should have its own workforce management solution.
