---
description: Review of Cloudya Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Cloudya | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# Cloudya

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> NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. &#10; &#10;Our smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. &#10;&#10;With a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.&#10;&#10;Customer Contact:&#10;&#10;Omnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.&#10;&#10;Monitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.&#10;&#10;Streamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.&#10;&#10;Regulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.&#10;&#10;Integration:&#10;NFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams\*&#10;CRM Connects. The integration of Cloudya with 60 different CRM systems.&#10;NCTI - Computer Telephony Integration - Standard, Premium and Pro&#10;&#10;Enablement:&#10;For businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).&#10;Nconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.&#10;&#10;\*Microsoft Teams is a trademark of the Microsoft group of companies.
> 
> Verdict: Rated **4.0/5** by 19 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NFON
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Users only pay for active extensions and can upgrade and downgrade further features. &#10;Individual price plans can be requested.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Polish, Spanish
- **Available Countries**: Austria, France, Germany, Italy, Poland, Spain, United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- App Management
- Archiving & Retention
- Authentication
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic User/Device Recognition
- Backup and Recovery
- Blended Call Centre
- CRM
- Calendar Management
- Call Centre Management
- Call Conferencing

## Integrations (186 total)

- ACA
- AFAS Software
- ANVA Hub
- Aareon
- Accredo
- Act\!
- Agile CRM
- Apptivo
- Asgard
- Birdie
- Bitrix24
- Bond
- Brightree
- Bullhorn ATS & CRM
- CAS

... and 171 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Internal Communications Software](https://www.softwareadvice.co.nz/directory/4572/internal-communications/software)

## Related Categories

- [Internal Communications Software](https://www.softwareadvice.co.nz/directory/4572/internal-communications/software)
- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software)
- [Mobile Software](https://www.softwareadvice.co.nz/directory/4238/mobility/software)
- [Fax Server Software](https://www.softwareadvice.co.nz/directory/4666/fax-server/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
3. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (697 reviews)
4. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1200 reviews)
5. [CallHippo](https://www.softwareadvice.co.nz/software/80310/callhippo) — 4.4/5 (675 reviews)

## Reviews

### "Great solution" — 5.0/5

> **Samuel** | *11 November 2020* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: An easy way to use business phone like a pro
> 
> **Cons**: Need a better Outlook contact integration

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### "Flexibilität pur. Perfekt für das mobile Arbeiten" — 5.0/5

> **Jens** | *4 December 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibilität&#10;SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter&#10;Regionaler Ansprechpartner und deutschen Hersteller&#10;Viele Jahre konstante Qualität
> 
> **Cons**: Nicht jedes CRM lässt sich altuell anbinden
> 
> Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten.

-----

### "Held to Ransom" — 1.0/5

> **Mohammed** | *7 August 2024* | Law Practice | Recommendation rating: 0.0/10
> 
> **Pros**: My law firm has been with this phone service provider for several years.  The service has rapidly deteriorated over the past couple of years.  We have been left without a landmine for 2 months.  The calls required to be diverted to a mobile phone.  The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system.  Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours.  I will be losing s complaint with Ofcom.  I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone.  I will update after my complaint to Ofcom.

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### "Nfon als fester Unternehmensbestandteil" — 4.0/5

> **Kenny** | *4 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading.
> 
> **Cons**: Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung.
> 
> Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel  neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW.

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### "Cloudya weil es die Arbeit erleichtert" — 5.0/5

> **Matthias** | *11 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp.
> 
> **Cons**: Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken.
> 
> Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/199675/nfon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/fax-server/nfon-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/199675/nfon> |
| en-GB | <https://www.softwareadvice.co.uk/software/199675/nfon> |
| en-IE | <https://www.softwareadvice.ie/software/199675/nfon> |
| en-NZ | <https://www.softwareadvice.co.nz/software/199675/nfon> |
| fr | <https://www.softwareadvice.fr/software/199675/nfon> |

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