About DEAR Systems

DEAR Systems is a cloud-based ERP solution for small to midsized retailers, wholesalers, manufacturers, and e-commerce operators. This comprehensive solution includes modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting. With this solution, businesses can use DEAR Inventory to create, plan, and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Businesses can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help businesses make informed purchasing decisions. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies. DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking, and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse. DEAR Inventory integrates with existing applications including Xero, QuickBooks, eBay, Magento, Shopify, and ShipStation.
DEAR Systems Software - Dashboard
DEAR Systems Software - Products
DEAR Systems Software - DEAR B2B
DEAR Systems Software - DEAR POS
DEAR Systems Software - Scheduler
DEAR Systems Software - RMA
DEAR Systems video
DEAR Systems Software - Dashboard - thumbnail
DEAR Systems Software - Products - thumbnail
DEAR Systems Software - DEAR B2B - thumbnail
DEAR Systems Software - DEAR POS - thumbnail
DEAR Systems Software - Scheduler - thumbnail

DEAR Systems pricing

DEAR Systems does not have a free version but does offer a free trial. DEAR Systems paid version starts at US$325.00/month.

Starting Price:
US$325.00/month
Pricing Details:
$325/month - Standard Plan $445/month - Retailing Plan $525/month - Manufacturing Plan 14-day free trial
Free Version:
No
Free trial:
Yes

Alternatives to DEAR Systems

Unleashed

Unleashed Software is a cloud app that gives product businesses the freedom to better make, manage and move products by...
Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and...

NetSuite

With an integrated system that includes ERP, financials, commerce, inventory management, HR, PSA, supply chain...

Katana Manufacturing ERP

Katana Manufacturing ERP gives you a live look at all the moving parts of your business — sales, inventory, and beyond....

QuickBooks Commerce

QuickBooks Commerce is a powerful cloud-based inventory and order management software for modern online businesses....

NetSuite CRM

NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations....

DEAR Systems Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.1
Customer Support
4.4
5 reviews of 285 View all reviews
Robert K.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 2/04/2021

IntegrationKings review of Dear Systems

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros

The features we like most about Dear Systems and so do the clients we work with are:
- Integrations around stock control and sales workflows with Woo Commerce and Shopify.
- Complete bi-directional integration with Xero and QBooks Online.
- Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
- Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons

The features we least like most about Dear Systems:
- Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
- Would like to see more integrations over time into the core platform overall as well.

Alternatives Considered

Cin7 and Unleashed

Reasons for Choosing DEAR Systems

Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Reasons for Switching to DEAR Systems

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.
Anton B.
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 6/06/2022

DEAR Systems step to the future!

Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce), it’s all there! We are still in process of integration/switching from Quickbooks desktop however, after only 1 month of using DEAR (plenty of step by step, how to use information online and very straightforward YouTube videos, which will answer most of your questions (how to?) on daily routine of most of the businesses. Special thank you to the support team, for being very helpful, straight to the point answers with plenty of information provided to understand and learn ….. bravo!

Pros

Xero & Dear system user (new user experience).
Everything you need to manage warehouse inventory!
Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it.
Helpful support team, and plenty of information provided to understand and learn DEAR systems.

Cons

Takes some time to know the DEAR systems (navigate) due to many features.
I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

Reasons for Choosing DEAR Systems

Quickbooks Desktop service termination in the UK from 2023

Reasons for Switching to DEAR Systems

Inventory management - stock control - plenty of features to use now or in the future. Amazon-ebay-ecommerce integration. Daily order routine progress, overall DAER systems feels pleasant to use
Xy L.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
4

3
Reviewed on 16/02/2022

Alright but we don't love it

Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is.

TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative

Pros

- Comprehensive and even has manufacturing components (unfortunately we don't require this)
- Comparable pricing to TG/QBC
- Some onboarding agents are very knowledgeable about the system
- Support staff are very responsive and queries get answered pretty quickly

Cons

- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock
- Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing
- Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family
- Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month
- Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product.
- We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online
- The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank

Alternatives Considered

Cin7, Vend and Unleashed

Reasons for Choosing DEAR Systems

QBC will no longer be offered to customers outside of the US soon

Switched From

QuickBooks Commerce

Reasons for Switching to DEAR Systems

Robust enough, had the integrations we required, better priced than some
Timo R.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/05/2022

Still new to dear but it's looking promising

Pros

- Powerful software, which can be overwhelming for beginners due to its many settings.
- We're still new to the system but everything's looking familiar coming from another inventory management software.
- Onboarding process was very professional.

Cons

- Wish more links could be opened in new tabs, e.g. on the sales orders or purchase orders list.
- Option to see BOM on iOS app if auto-assembly is enabled.

Alternatives Considered

Cin7 and Katana Manufacturing ERP

Reasons for Choosing DEAR Systems

Previous software provider is shutting down.

Switched From

QuickBooks Commerce

Reasons for Switching to DEAR Systems

- Zapier integration - Maturity of the product
Tess C.
  • Industry: Food Production
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2022

Uncle Charlie's Tastes of Country Review

We are a new business that started with excel spreadsheets however it was quite difficult to track everything across the two warehouses we have. Dear has helped us by giving us live data of where all our products are. I would also like to add that [SENSITIVE CONTENT] has been so lovely and patient with us during the onboarding and has really solidified that I made the right choice of going with Dear Systems.

Pros

I like the right out of the box use of Dear Systems. Many other systems require a full set up before being able to be used, but with Dear as long as the basics are set up, you can begin using it and expand from there.

Cons

At this point in time I haven't identified any cons.

Alternatives Considered

Oracle Cloud HCM and Sage Inventory Advisor

Reasons for Switching to DEAR Systems

First and foremost price was a big factor for us as a new small business. Dear gave us the opportunity to have a system that we could comfortably budget with but also grow with us as we grow.

Related categories