Minerva

Pros

It saves you countless hours of time and frustration passing on information and reading through long documentation files. This means your team can go faster in everything it does.

Cons

Too soon to tell! When we first started using the product there were a few small bugs, but the team addresses and resolves them very quickly.

Pros

I use Minerva to help me remember how to do things on Salesforce, and a few other platforms. It's like a bank of process knowledge that I can draw from. I spend most of my day in Chrome, so it's perfect.

We've started using the Pro tools with my project team too. It helps replace screenshots and makes it much easier to communicate remotely.

Cons

The onboarding process is a little wonky, but the tool is actually super easy once you get used to it.

Alternatives Considered

Reasons for Switching to Minerva

Pros

I like that by sharing the link to the recipe, it automatically brings you to the starting page before walking you through each step of the process. It's much easier to follow than a video where you may need to pause and rewind if it's going to fast.

Cons

Not necessarily something I like least, but a feature I would love to see added is being able to navigate to specific cells in a Google Sheet as well as part of a recipe. This would be something I can see us using heavily.

Pros

I can't tell you how many hours I've lost by carefully curating instructions for team members as we onboard new processes, tools, etc. Not only is that a poor use of my time, but my way of presenting instructions isn't always clear to everyone. It's incredible someone has finally built an easy way to overlay instructions precisely onto the tools we use.

Cons

It could do so much more, but I understand they have to prioritize so I'm just disappointed that I have to wait for new features!

Pros

Minerva is a value-packed product that is simple to use and so easy to implement! Our teams are able to get live step-by-step instructions. The real-time guidance saves time and eliminates the need to search for the steps in our SOPs/shared drives. Amazing!

Cons

Sometimes Dottie gets lots on the page but a hard refresh (or skipping a step in the list) puts her back on track. On the Minerva dashboard, it would be helpful to have a feature that allows you to select multiple recipes to share with a team. Silverlining: Minerva is constantly, and quickly, implementing the feedback we provide to make their product as user-friendly as possible.

Pros

I like that it works across websites! I like that it is so easy to create a recipe! I like that integration is minimal. I like that it replaces screenshots!

Cons

It is still an early stage company and creating automations so that I could automatically do things would be super cool.

Pros

Minerva makes the "how to" for any process so much easier. We didn't need any integration, and their Salesforce-like features helped us replace screenshots with an easy to use guided workflow. No more time and resources going to complex user guides or online learning modules. The pro tools are excellent and it has helped us communicate remotely way better than before. Thank you Minerva!

Cons

None that I can think of. There are some minor features that would be nice to have, and the team is very responsive and actively releasing updates.

Pros

I love how easy it is to use both for the creator of the recipes and for those looking to follow the guides.

The product saves me a ton of time as I can create click throughs for frequently asked questions with how to onboard technology

Cons

I wish they charged more for it. I can't get my boss to get everyone on our team using it because it's free. Sort of a random issue.

Pros

I am thrilled about how easy the recipes are created, edited, shared and used. It provides a modern, digital way of sharing instructions on processes, both in professional and private tasks.

Cons

I would love to see options for other languages in the future to also use it with family members who are not familiar with English - other than that, overall great performance.

Pros

Minerva enables our CS team to write simple scripts that show our customers how to use our software.

Cons

Sometimes it breaks when we change our website - which we often do - but I look forward to when they release new self-healing features.

Pros

easy to use, helps accelerate any digital navigation process. could see massive use case for seniors, folks who aren't super digitally literate etc.

Cons

wish it could be applied to more use cases and that the companies library of "recipes" was much bigger! But that's to be expected from a startup.

Pros

Love Minerva. It's very easy to use and feels like magic when you start using it internally and/or with customers. It has replaced sending screen-shots or recorded videos showing someone how to do something online. And the Pro tools are A++

Cons

Minerva should do more marketing so more people know about it!

Pros

The idea! So many of us spend most four days in the digital world yet we don't have an easy way to quickly share steps and processes. Minerva is the next tool to add to your toolbox if you're looking to do exactly that, collaborate with efficiency - time to find your purple dot!

Easy to use, easy to share, easy to follow. The uses are endless - whether it's internally for team knowledge sharing, to easily collaborate across teams, or externally with customers.

Cons

Minerva is a very young tool so there is a ton of potential for enhancements and new features - the wonderful team of Minerva is on it and I can't wait to see the product grow.

Pros

I'm able to recreate things that my mom always asks about, like how to make a pdf or share pictures with your distant relatives. It saves time because I don't have to explain sincd Minerva shows how instead.

Cons

Still has some work to do to be more intuitive.

Pros

They showed me where to click next.

It's so annoying trying out new software/sites and not knowing where to click next... I found what I was looking for, then the blue dot appeared on the screen showing me step by step how to get there. Basically replacing the PDF manuals with screenshots

Cons

Just making sure someone created a user guide for anything you're looking to do.

Pros

Minerva is easy to use and makes following instructions so easy!

Cons

Seems like they’re still working out the kinks and capturing a recipe took a few tries.

Pros

I like that I’ve never seen anything like this before. It’s innovative and has can be used in various ways. I think it has real potential to transform the way people find and do things online.

Cons

Given that it was still in beta, some of the prompts were not as obvious as they could have been. As the software develops further I am confident it will be easier and easier to use.

Pros

Such an improved end user experience over the 'old way' of explaining how to do something. My clients work primarily in Chrome, so this is by far the easiest way to communicate remotely and create and share process workflows and how-tos. It's like a wysiwyg user guide creator. Customer support is top-notch.

Cons

Requires a chrome extension to be added.

Pros

As an elementary school teacher I found this to be beneficial for my students. I enjoyed creating my own recipe for my students to follow. The directions really help the students to navigate the internet, especially with remote learning.

Cons

I’d like a simple way for my students to get to the recipe rather than me setting up each individual laptop.

Pros

This is so easy to utilize to create seamless training and processes across the team.

Cons

I haven't found anything so far that I dislike about the program. I do wish there was some capability to screen shots to download into a pdf, but everyone uses the videos.

Pros

The software I very user friendly and required no learning curve.

Cons

I wish I could use the guides without downloading an extension

Pros

Saves me time with creating walkthroughs and reproducing bugs

Cons

Replaying a recipe is like playing where's Waldo - hard to find the dot at times.

Pros

This software will help save so much time and help people - without having to walk someone through a specific task or steps for something. You can use the software to walk someone through all of the steps of a task instead! I wish I had this a year ago..

Cons

It took me a minute to figure out how to create my own task/steps, but once I did it once it was clear to me moving forward!