Reftab

Pros

Reftab offers organized asset management.

Pros

Okta SaaS Discovery is a game changer, we no longer need to manually checkout & checkin any applications assigned to users via Okta. Additionally, the reporting offers more 'out of the box' features than I've seen in other asset management tools.

Cons

I wish Kits could be used to assign licenses in bulk. We have installed & non-Okta licenses that fall outside the scope of Okta SaaS Discovery. If we could create kits to assign licenses used by specific departments, this would greatly reduce the remaining manual assignments.

Alternatives Considered

Reasons for Choosing Reftab

Reasons for Switching to Reftab

Pros

The integration and automation, I would like more of these.

Cons

Manual management can be tricky to use, I would love a cleaner/more streamlined way for things that can not be managed via integrations.

Pros

I selected Reftab over other systems, implemented it, and used it for my previous and current organization. Easy to navigate,

Cons

Limited feature for bulk update to update multiple field information.

Alternatives Considered

Reasons for Choosing Reftab

Switched From

Reasons for Switching to Reftab

Pros

Easy to understand and use. This software is very simple and straight forward and very customizable.

Cons

You can't change the fields in the LDAP sync to custom fields such as Screen size etc.
If importing machines you can't have the asset status set to in stock automatically. Which means you have to go to each asset and change the status manually. You can make a Workflow Automation that changes the asset status automatically for any new asset added after creation.

Alternatives Considered

Reasons for Switching to Reftab

Pros

The adaptability / configurability of the platform.
The pricing structure is simple and easily tracked.
The team are excellent, welcoming feedback and considering adaptations if possible.

Cons

The app is not focused the way we want it, but this is our specific use case. We will be reviewing its use again and hoping to be able to utilise it in the future. In the meantime, the portal works well for our users.

Alternatives Considered

Reasons for Choosing Reftab

Switched From

Reasons for Switching to Reftab

Pros

Easy to use, clean and fast interface, mobile app allows for asset signing and tagging in the field.

Cons

I'm looking forward to more integrations. Some of the integration tutorials were outdated. Some UI customization would be nice, like themes or a dark mode.

Pros

Reftab is an excellent tool for asset tracking and managing equipment loans. It is incredibly easy to use, making it simple to keep accurate records of all assets. The platform ensures efficient tracking and follow-up for equipment loans, streamlining the entire process. Highly recommended for anyone needing a reliable asset management solution!

Cons

It would be useful to be able to select to use the date function only to record loan due dates, rather than date and time.

Pros

Quite simply, the developers are so responsive, that issues and suggestions are acted upon and that makes such a difference to the product today. The flexibility of fields and categories means that it could fit all possible use cases. The self service portal is really handy and user friendly. Settings are plentiful so you can get things as close as you can to how you want it. It's simple, yet powerful and has so so much potential. We were looking at the better known alternatives whilst testing reftab as there were a few niggles and add-on which should be as part of the standard package (when compared to competitors) but this is all resolved and I'm really glad we stuck by it.

Cons

Reporting is a little lacklustre, it is basically a filter and that's about it. It would be good to see formatted, client friendly reports, as well as checkout receipts, packing lists, hire terms and other handy supplementary paperwork.
The accessories feature could do with a bit of TLC as it feels like there is a lot of potential, but doesn't quite integrate with the rest of the ecosystem properly yet. I think the logo looks like a push chair!

Alternatives Considered

Switched From

Pros

I can check out our school equipment to students seamlessly with the app on my phone or on my computer. I can also track and run reports regarding the status of the equipment. This is just what our program needed at a great price.

Cons

The UI of the app and the desktop version would greatly improve the product.

Alternatives Considered

Reasons for Switching to Reftab

Pros

The main factors that pulled me to reftab are the integrations, computer agent, customization, and ease of deployment. I really appreciate that it integrates with Jira (it's surprising how few system do this) so that when someone submits a ticket, I know which computer they have. I also like the agent and it's ability to collect important information on my Windows machines like the IP address.

Cons

It has a few bugs to it but bugs eventually get fixed so long as they are brought up. I would like to see display themes primarily. I do not mind the gray, white, and green but I would like to see some darker color options; however that is purely for aesthetics.

Alternatives Considered

Reasons for Switching to Reftab

Pros

Easy to use, customisable, we dont require all features but they available when we do. They are super responsive to handle queries.

Cons

I cant fault it for what our needs are- queries are sorted promptly.

Pros

Great customer support. US based company. US based storage.

Cons

2FA is not in the free version. I do not like Free Trial promotions on the asset webpage all the time. I wish we could turn that off.

Pros

Ease of use, features and cost met or exceeded our needs.

Cons

Would like to have the ability to transfer assigned location without needing to return/reissue assets.

Pros

So easy and user friendly. We were able to set up the software, put tracking stickers on over 50 assests and start using within a day. Amazing!

Cons

I do not currently have any cons at this time.

Pros

Im not sure as I have just scratched the surface. I do like the rapid responses I get when I have questions.

Cons

Needs a payment module. Since we are loaning equipment to the general public, I would like to be able to have a separate 'client' option with ability to accept payments and deposits.

Pros

Accessibility - Available in a browser at any location
Interface - The information is presented clearly and display is customisable
Auditing - Loan history and Changelog allow full audit trails to be maintained.

Cons

We are pushing the boundaries for which this product was designed. Initially we discovered some limitations when trying to import existing information and managing disparate assets such as security keys, power tools, surveying and safety equipment. These limitations have been addressed by the developers.

Pros

There is a lot to like about Reftab.
It has a modern look and feel. It's software as a service, so there is nothing to download or install.
It's quite easy to use, but it's recommended to at least look through the documentation.
And the founders are always willing to help.

Cons

There is nothing not to like. But you must take time to learn how it works via documentation and experimentation.

Pros

The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system. Integration was seamless and gave us great insight into diagnosing issues with specific hardware.

Cons

It's intend use is to check out hardware on a "by user" basis. We have business office managers at our various locations who control and manage all hardware at the location. Since they could not assign hardware to them in the portal, we had to allow each advanced access, which allowed them access to areas we didn't want them to have.

Pros

Convenience, cost, fast customer support, constantly improving

Cons

Would be great if they can add order tracking module (on the other hand, not many asset management systems have it). Mobile app isn't good in scanning qr/bar-codes sometimes.

Pros

We here at Stockholm Repairyard are very happy about using Reftab. Now we can localise which house IT equipments are and the the information about the product.

Cons

We at Stockholm Repairyard prefer to view our location images via the web application rather than the phone. We would also like to add photos from the location from the phone when we can only see it. We believe it would be preferable to be able to add and view photos from mobile devices. It would be easier to see locations on the web application if you could only add pictures but not see them; we think this is kind of stupid.

Pros

The simplicity of the product in setting up, training staff to use was quick and easy to use.
Tech support is awesome.

Cons

We've been using the product for about 8 months and so far we don't have any complaints.

Pros

This software adapted well to fit our needs in organizing our tool crib. I liked how we could create kits combining any amount of assets and accessories, and create fields to store types of data. Nicely designed.

Cons

Limited with attachments, no photo option for a completed kit.

Pros

The Customer Service at Reftab is unbeatable. I am new to my Department and had issues with access. I had help within a few hours and they stuck with me until my problem was resolved.

Cons

I have no complaints. Reftab is easy to use and works great for tracking instruments in our Department.

Pros

The ease of setup and use. It has a good feature list which is growing based on customer feedback which in my opinion is the best way to enhance the product.

Cons

The range of labels supported is a little disappointing but they are adding additional labels going forward.