--- description: Review of Userbrain Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Userbrain | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [User Experience Software](/directory/4258/ux/software) > [Userbrain](/software/194953/userbrain) # Userbrain Canonical: https://www.softwareadvice.co.nz/software/194953/userbrain Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/194953/userbrain?page=2) > Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and analyze customer feedback, capture screens and record videos via a unified portal. It provides a variety of features including tagging, access control, customer segmentation, issue tracking, task management, reporting and more. Customers can use the application to share personalized experiences and add audio comments to define the product. Additionally, Userbrain lets managers identify bugs or issues by reviewing video recordings of users accessing the website and conduct tests based on age, gender, location and other factors. Userbrain allows employees to create test scenarios, schedule recurring tests, import or export media files in different formats. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures. > > Verdict: Rated **4.2/5** by 88 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 88 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Userbrain - **Location**: Graz, Austria - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: • Free Plan • Subscription: starting at $49/mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Spanish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - A/B Testing - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Annotations - Audience Targeting - Behaviour Tracking - Benchmarking - Collaboration Tools - Commenting/Notes - Conversion Rate Optimisation - Customer Experience Management - Customer Segmentation - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export - Demographic Data - Drag & Drop ## Integrations (1 total) - Google Analytics 360 ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [User Experience Software](https://www.softwareadvice.co.nz/directory/4258/ux/software) ## Related Categories - [User Experience Software](https://www.softwareadvice.co.nz/directory/4258/ux/software) - [User Testing Software](https://www.softwareadvice.co.nz/directory/4651/user-testing/software) ## Alternatives 1. [BrowserStack](https://www.softwareadvice.co.nz/software/200650/browserstack) — 4.6/5 (749 reviews) 2. [Lyssna](https://www.softwareadvice.co.nz/software/144529/usabilityhub) — 4.6/5 (86 reviews) 3. [Userlytics](https://www.softwareadvice.co.nz/software/88642/userlytics) — 4.7/5 (55 reviews) 4. [Dovetail](https://www.softwareadvice.co.nz/software/345899/dovetail) — 4.6/5 (97 reviews) 5. [Hotjar](https://www.softwareadvice.co.nz/software/136486/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "Great tool for B2C testing" — 4.0/5 > **Tara** | *22 November 2021* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I really loved how simple it was to implement a test and all the great functionalities such as annotations to help us with better understanding our users. This is especially valuable for early stage businesses trying to better understand their target audience. > > **Cons**: I heard feedback from folks I shared links for testing with that the sign up process wasn't super simple. Also, I would have enjoyed the tool more if I could narrow down on my target audience profile more. Now that we are a B2B company, I can't keep using this tool, but would have loved to been able to. ----- ### "Great features and customer services" — 4.0/5 > **Verified Reviewer** | *10 August 2023* | Design | Recommendation rating: 10.0/10 > > **Pros**: I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.I also found their AI analysis tool useful which optimised our workflow massively. > > **Cons**: It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). > > Great features and prompt, caring customer support - thanks team \! ----- ### "Bad Support" — 1.0/5 > **Verified Reviewer** | *4 September 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Not their customer service, not their UI > > **Cons**: Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards. > > Bad, just don't use it, there are plenty of alternatives ----- ### "Great product\! However, weak for self-recruited users." — 4.0/5 > **Verified Reviewer** | *22 November 2021* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Incredibly easy to set up a usability test with remote users recruited by UB. Great video review tool made it super fast tp get relevant results for the variety of features and UI I was testing. > > **Cons**: I wanted to send my test out to a few self-recruited users, and this was a FAIL unfortunately. It was not obvious to me that my users would need to do a significant amount of setup (download plugin, etc) and have a test computer meeting minimum requirements. They all had issues and I didn't get usable tests from them. > > Great tool with a weak spot (see above). I will definitely continue using it despite this\! ----- ### "Userbrain review" — 5.0/5 > **Verified Reviewer** | *22 November 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I really like that Userbrain is super easy to use and you get results fast. In a matter of a few hours, you get your first test results. I've used Userbrain many times for last-minute user tests. > > **Cons**: I don't like that it's a bit pricey for startups and that the prices have increased over time. > > Overall I have a great experience with Userbrain. I can highly recommend it. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/194953/userbrain?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/194953/userbrain) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data