---
description: Review of IVM Interactive Voice Response Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: IVM Interactive Voice Response | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [IVM Interactive Voice Response](/software/194764/ivm-interactive-voice-response)

# IVM Interactive Voice Response

Canonical: https://www.softwareadvice.co.nz/software/194764/ivm-interactive-voice-response

> IVM Interactive Voice Response is windows and Linux-based solution that uses interactive voice response (IVR) menu command to record messages, replay responses, transfer calls, and more on a centralized platform. It enables staff members to utilize effective info-line, autodial, or automated phone response functionalities to optimize daily operations. End-users can navigate menus and prompt responses by pressing numbers on their telephone.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: NCH Software
- **Location**: Greenwood Village, US
- **Founded**: 1993

## Commercial Context

- **Starting Price**: US$69.95
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Lifetime License
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, New Zealand, United Kingdom, United States

## Features

- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Recording
- Call Routing
- Call Transfer
- Caller ID
- Customer History
- IVR
- Multiple Scripts
- Phone Key Input
- Survey/Poll Management
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)

## Alternatives

1. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (697 reviews)
2. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews)
3. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
4. [XCALLY](https://www.softwareadvice.co.nz/software/163156/xcally) — 4.8/5 (130 reviews)
5. [MyOperator](https://www.softwareadvice.co.nz/software/302555/myoperator) — 4.2/5 (68 reviews)

## Reviews

### "“Ease of use.”" — 4.0/5

> **Baden** | *12 April 2021* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Simple to use and configure; no need to install additional lines. The app has a plethora of applications.
The IVR does deliver on the expectation" can be used to build a variety of solutions ranging from credit card processing to telephone surveys, as well as help simplify other business processes. Customers use their telephone keypad to access the system; all responses can be recorded, and plugins can be used to enhance the system. IVM may also connect to other programs (for example, to enter data into a database)."
> 
> **Cons**: You can restart your machine once a day or it will freeze up and cause problems, necessitating maintenance... A habit you make need to create in a hurry if your business is expecting sudden growth.
> 
> While it may take a bit of "getting used to" IVM does step up and help streamline your intention to client expectation ratio. It helps correct call management expectations to ensure that the right experts are directed towards client queries.

For 14 days, IVM is free to use, however, if you want to keep using IVM after the 14-day trial period, you'll need to buy a license and register your program.

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### "Very simple to use" — 5.0/5

> **Verified Reviewer** | *5 May 2018* | Construction
> 
> **Pros**: Easy to use, incredibly easy to configure
don't need to install extra lines
tons of features within the software
> 
> **Cons**: You should restart the computer once a day otherwise it tends to freeze up and cause issues
requires maintenance

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/194764/ivm-interactive-voice-response)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/ivm-interactive-voice-response-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/194764/ivm-interactive-voice-response> |
| en-GB | <https://www.softwareadvice.co.uk/software/194764/ivm-interactive-voice-response> |
| en-IE | <https://www.softwareadvice.ie/software/194764/ivm-interactive-voice-response> |
| en-NZ | <https://www.softwareadvice.co.nz/software/194764/ivm-interactive-voice-response> |

-----

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