--- description: Review of Innate Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Innate | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/8/electronic-medical-record-software/software) > [Innate](/software/193687/innate-ehr) # Innate Canonical: https://www.softwareadvice.co.nz/software/193687/innate-ehr Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/193687/innate-ehr?page=2) > Innate is a cloud-based employee health record (EHR) software that enables medical organizations to manage scheduling, claims, payment processing, electronic billing, clinical documentation, accounting, and other operations via a unified portal. The system is powered by the trusted Microsoft Azure cloud platform, providing a secure and reliable solution for managing all aspects of a chiropractic practice. Innate caters to chiropractors, physical therapists, and general medical practitioners, offering a patient-centered user experience. The system's intuitive interface allows practitioners to keep multiple patient records open simultaneously. This enables them to seamlessly manage scheduling, payments, and service lines all from a single dashboard. Innate's automated billing and documentation features help ensure that nothing falls through the cracks, providing peace of mind for busy healthcare professionals. Innate's digital intake and queued patient flow capabilities further enhance the patient experience by allowing new patients to complete paperwork in advance and streamlining the in-office visit process. Innate allows medical professionals to view patient details in room-specific dashboards, handle the patient flow and schedule future visits using a centralized dashboard. Users can view and update insurance claims data and digitally send an explanation of benefits (EOBs) statements to insurance providers. Additionally, the system automatically verifies patient IDs using the built-in facial recognition system. Innate’s integrated calendar allows medical professionals to plan appointments and add notes for reference. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures. Innate was designed to exceed today's clinical documentation standards while prioritizing efficiency and user experience. By leveraging leading-edge technology and modern design principles, the system offers chiropractors and other healthcare providers a cloud-based solution to help them achieve a more peaceful and productive practice. > > Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 31 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Innate EHR - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Flat Rate - **Pricing Details**: Innate Digital Intake starts costs $49/month. Innate Cash Version Subscription costs $299/month. Innate Self Check-In (Standard Rate) costs $49/month. Innate Self Check-In (FaceMatch) costs $29/month. For more information about pricing details, contact Innate directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Decision Support Software - Electronic Payments - HIPAA Compliant - Medical Billing - Order Entry - Patient Records Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) ## Alternatives 1. [Fusion](https://www.softwareadvice.co.nz/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (844 reviews) 3. [Alleva](https://www.softwareadvice.co.nz/software/365334/alleva) — 4.5/5 (282 reviews) 4. [ClinicSense](https://www.softwareadvice.co.nz/software/395056/clinicsense) — 4.8/5 (649 reviews) 5. [Jane](https://www.softwareadvice.co.nz/software/86099/jane) — 4.8/5 (494 reviews) ## Reviews ### "Best EHR to date" — 5.0/5 > **Joel** | *28 October 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, robust features. Innate is simple, intuitive, efficient and creates amazing notes, simplifies billing, and accounting and scheduling are fantastic as well. > > **Cons**: The only thing I can say here is the software is constantly being improved so, rarely, there are large updates to install. ----- ### "Ease & Efficiency" — 5.0/5 > **Nicole** | *28 October 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn and use. Simple one click features that completes notes in seconds. Use of the Cloud enables you to work from any device while also taking the stress off of worrying about your data backing up. Support videos provide great training tools for new and current employees. > > **Cons**: It does have to be specifically used on Windows 10 devices. Would be nice to have options for iPads to translate information into the system just like the new patient paperwork. On the appointment screen, it would be great to double click on an available block and have it auto populate the selected date and time that was clicked on, rather than having to then go in and select patient as well as appropriate date and time. Have also noticed that some things are one click while others are two (mostly with appointments). But this is being very picky, as we’ve absolutely loved using the software and it has worked great for us\!\!\! > > Innate has been nothing short of phenomenal\! Incredibly easy to use and really streamlines the entire office. Finish notes, send billing, and make appointments with just a couple clicks. Saves a ton of time\! I can’t imagine having an office without it. ----- ### "Review" — 1.0/5 > **Richard** | *23 October 2020* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: The promised performance that it would solve all practice issues. > > **Cons**: The under delivery of the product, the promise that we’re not fulfilled. > > Empty promises ----- ### "Innate EHR" — 5.0/5 > **Dean** | *2 November 2020* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love that I was able to transfer my existing patients into Innate. I also like that they are constantly updating the software with new features. I like the dark background, I feel like its easier on the eyes. I also like how easy the software is to use as well as the abundance of different kinds of reports I can generate depending on what info I'm looking for > > **Cons**: Some of the videos are outdated due the fact that the software is constantly being updated. I wish Support was available 24/7 or at least by 9am Eastern Time. When I start seeing patients, there might be an issue with the software, but I have to wait until the technicians start before my problem can even be addressed and this can put me behind. > > So far, I have had a positive experience with Innate. I would recommend it to all my friends and colleagues. ----- ### "Appreciate the program, but I am struggling" — 5.0/5 > **Candace** | *23 October 2020* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: The dark background. As someone who suffers from migraines and headaches, having a dark background helps reduce bright light exposure. > > **Cons**: Lack of support/help unless I pay extra for it. > > I am struggling. I can see the potential that the software has and I know when I get the hang of it I will thoroughly enjoy it. But I am three weeks in and I have no idea what I am doing. I have watched videos and even attended a demo. The videos were very basic and didn't answer many questions. The demo was too advanced as the doctor had the iTablet program (which is an extra expenseth at I did not buy) so he had many feature I did not. It was hard for him to help guide me when he was unsure what features I lacked. I still have yet to successful submit a claim to insurance. There is a lot more learning I have to do to understand the program and a lot more time needs to be dedicated to setting up the templates. I went into practice immediately seeing patients and that is where I made the mistake. I should have bought the program 3 weeks prior to seeing patients so I could invest the time in setting up my templates and figuring out the system. I was hoping I would catch on fast, but that has not been the case. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/193687/innate-ehr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/193687/innate-ehr) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data