About Lightspeed Retail
Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$69.00/month.
Alternatives to Lightspeed Retail
Lightspeed Retail Reviews
Feature rating
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Great integrated system
Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Pros
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Cons
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Reasons for Choosing Lightspeed Retail
I wanted a cloud based integrated systemReasons for Switching to Lightspeed Retail
I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.- Industry: Recreational Facilities & Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Fantastic product for any retail business. Excellent value.
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
Pros
Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
Cons
Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
Alternatives Considered
GolfNowReasons for Choosing Lightspeed Retail
There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.Reasons for Switching to Lightspeed Retail
Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
If you want seamless eCom and Retail DO NOT USE LIGHTSPEED
I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.
Pros
I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.
Cons
Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS)
- No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails
- Are you a franchise with individually owned locations? No support for that.
- You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE.
- Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above.
- Online documentation is wrong about 80% of the time.
- Importing products, customer data, etc is chaotic at best.
- The eCommerce features are not in sync with the PoS side.
- Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty
- Customer service takes weeks to respond if you have any issue outside of what Support can handle
- Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API."
- Every action you need done, will require another department to speak to, which they'll get back to you weeks later.
Alternatives Considered
WooCommerceReasons for Choosing Lightspeed Retail
Shopify no longer supports cannabis companies.Switched From
Shopify POSReasons for Switching to Lightspeed Retail
The sales person promised things that in reality were never going to happen.Response from Lightspeed
Hi Mason,
We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need.
We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns.
Thank you,
Lightspeed Commerce
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Easy Switch to Lightspeed Retail
Overall it has been an easy switch and easy to use software.
Pros
The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.
Cons
The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.
Reasons for Choosing Lightspeed Retail
Lack of options, no website integration. Multiple registers and credit card terminals.Reasons for Switching to Lightspeed Retail
Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments.- Industry: Furniture
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Lightspeed for retail with delivery service
Pros
The POS itself works great. Easy to add payment options and has optional fields for many aspects of the system.
Cons
Cannot use it for delivery management. The "Service" option seems like it was designed for car dealership maintenance services and requires workarounds to be created for delivery services. It is mainly a retail "Take With" system.
