Brevo

Pros

All the features that it offers, including in the free version.

Cons

Templates are limited, and not that great in the free version. But you can create your own.

Alternatives Considered

Reasons for Switching to Brevo

Pros

- I like its simplicity of use, with its intuitive and efficient drag and drop mail editor.
- The ability to create different segments with our contacts is easy, and the filters are intuitive.
- The “enterprise” subscription system is very efficient and allows us to meet our needs without limits.

Cons

Some bugs occasionally, often fixed during the day, but which may have already affected our working day
The automation feature is effective, but sometimes less intuitive than with some competitors

Alternatives Considered

Reasons for Switching to Brevo

Pros

We preferred to use it to create scheduled campaigns and for other reasons, but these features are worthless after you fail to send the campaign.

Cons

They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails?

Pros

The price is okay. The support team always picks up the phone without long waiting times. (they should be trained technical part of the system more because always end up creating a ticket.)

Cons

Trying to offer 360 marketing tools but only trying... Products are being launched without being fully ready and the support team is not even aware of features of new products as well. The CRM is missing very crucial elements such as automatically connecting the contact in the CRM, it needs to be manually assigned. Not having a proper plugin for WordPress. Users cannot submit their form to trigger the automation system. Sometimes works, sometimes doesn't. So many other things that I can't put all here.

Alternatives Considered

Reasons for Choosing Brevo

Switched From

Reasons for Switching to Brevo

Pros

Brevo dashboard are giving us detailed information about email metrics and customizable templates option is also very good, where you can select the existing template and do the changes or else create new templates as per your brand guidelines and also they provide 300 mails free per day for all the users these are the best things in brevo

Cons

Brevo is charging fro removing the watermark from the mails and broadcast, they need to give this free for atleasta week for new users

Pros

It is easy to use, and cost-effective. A large volume of functionalities are opened with both the free and paid version - this allowed us to sufficiently explore the app, before investing.

Cons

There is nothing I don't like. It would be great if we could do all of our layout work in Canva for design purposes and link it to the mailer templates.

Pros

This platform allows me to send my business correspondace freely without any interferance. It allows me to quickly schedule campaigns and target groups.

Cons

I think the email designer could be a little more user friendly. I find that it glitches and freezes frequently. I also feel like that designer is rigid and doesn't allow for completely free design abilities.

Alternatives Considered

Reasons for Choosing Brevo

Switched From

Reasons for Switching to Brevo

Pros

ease of use and the automation features are fantastic

Cons

The Free plan lacks some automation features that others include

Pros

effective system, good customer support, i reccommend

Cons

there ius nothing not to like about brevo

Pros

I like the features i like the amount of leads you can have compared with other systems

Cons

Just fiddly to get used to. Im new to this so need more practice however, im sure it will be an asset.

Pros

I appreciate the simplicity of creating campaigns. The straightforward process allows me to quickly convey the message I need to get across. This efficiency helps save time and ensures that my campaigns are launched without unnecessary complications. Additionally, the reports provided are clear and easy to understand, which makes it simple to analyze performance and adjust strategies accordingly. Overall, the user-friendly approach and transparent reporting empower me to focus more on the core content of my campaigns rather than getting bogged down by technicalities.

Cons

It's not a unique problem for Brevo, but one thing I dislike is that the statistics for sent campaigns are not entirely accurate. This issue is common among all providers. While the platform itself is user-friendly, the inconsistency in data makes it difficult to fully trust the campaign performance metrics. It’s an industry-wide challenge, but it’s still something that affects the overall reliability of email marketing tools.

Pros

Brevo simply delivers. Whether it's about launching a newsletter campaign or managing complex automations. The user interface is so intuitive that even the newest of users can find their way around immediately. When it comes to automation, Brevo really won me over.

Cons

As much as I appreciate Brevo, there are a few things that need improvement. The learning curve for some of the more advanced features should not be underestimated. It would be great if you were given a little more guidance with more complex tasks.

Pros

Having everything at the same place, so easy to use compared to other tools and very intuitive.

Cons

The absence of social media planner inside the tool. It would be great to plan my organic posts on the plateform too. So that I won’t have to leave the tool and could use this unique tool for my business

Pros

Very easy to learn and amazing customer service

Cons

not totally functional with me bringing emails from my last CRM and not totally helping me figure out how to market to older collected leads

Alternatives Considered

Reasons for Choosing Brevo

Switched From

Reasons for Switching to Brevo

Pros

Generally has good email deliverability rates. Wide range of features: email marketing, SMS marketing, live chat, CRM, and marketing automation.

Cons

Customization options are limited if you've ever used other popular services then you might be disappointed. There were occasional technical issues that are annoying to have to deal with and try to get customer service help on. And most of all it can get expensive when you scale your list.

Pros

What I like most is how easy it is to use. It's very simple for our team to manage our email campaigns without any prior knowledge about how to use the platform. We don’t have to waste time figuring out complicated features, so we can just focus on getting our outbound emails done.

Cons

There are a few bugs that annoy me. For example, I often get error messages saying that logs can't be fetched at the moment. We also had a bug with a user role that prevented me from creating templates.

Alternatives Considered

Reasons for Switching to Brevo

Pros

Brevo is easy to use, all in one platform and very dynamic.

Cons

Maybe the business model regarding the sms/whatsapp. It is very expensive.

Pros

The low price, great discoverability, other than that I urge people to stay far away. There are more ethical platforms out there.

Cons

We uploaded a modest list of valid customers and 100% opt ins and sent an annual holiday email. Deliverability was great (better than our current mailer Pabbly, thats why we are migrating) and our open rate was great for us, there were no spam complaints, but after three emails for around 500 customers each, they not only suspended my terminated my new account, without any ability to appeal! I am an 18 year old A+ BBB rated company, been using Pabbly (Mailget) with 0 spam flags for about 6 years- and I am presuming that the open rate wasn't high enough for them, but it's the holidays and I presume people are getting inundated during cyber week. *This does not make me a spammer* nor did I break their TOS in any way. I pleaded 5 times to allow me to prove that each customer was legit, even giving them credentials to my "mailmunch" opt in to confirm my list and some young student from India replied and confirmed my termination without reason or discussion, other than "we don't disclose why..." I have never in 18 years been treated like a criminal and spammer, this was insulting and unfair, and there in no sane person there to speak to, once they drop the guillotine, STAY AWAY. Where else have people gone, my list is about 13k, and we send mailings quarterly, any alternatives that treat ethical customers better?

Pros

Brevo (previously Sendinblue) is a fantastic automation builder. I loved how detailed you can go in your automations and create the most personalized feel for your audience.

Cons

So far, well, NOTHING! I've found nothing that I didn't like in Brevo!

Pros

The UI is very intuitive. Usually, before I use any Saas platform, I watch a short YouTube video on how to do use the basic features just to get an idea of the tool. I did so for but for Brevo, I unconsciously dived into it, started checking around and within 10 minutes I got a hang of what it does and how it was perfect for my needs(which is a mailing service that allows at least 300 emails per day) - this feature, is the number one reason I’m sticking with Brevo as I cannot afford a paid service YET. The UI is great, so far I’ve only used the email campaign feature and the list importing, segmenting and exporting features but so far it’s an awesome app to use… I just know I’ll be sticking with it for a long while

Cons

When I tried exporting a contact list I had fine tuned, it didn’t inform me it would be send the link to the exported CSV to my email… I thought maybe there was an error and I kept exporting and exporting until I randomly checked my email and saw my inbox “spammed” with Brevo messages - This was partly my fault for not receiving notifications on the email too(I had to put on notifications for my mail on my iPhone immediately after… apart from this slight error I had with Brevo, no other problems

Pros

I love the recent edition of saving section templates. This has been a huge help with creating. It's easy to use and lots of options.

Cons

The web editor can get a bit glitchy with formats, but that's just how they are. It can be a little annoying when adding contacts and having to repeat details when adding multiple people for a new client organisation. A bulk tool for removing blocks on emails (especially hard bounces) would be handy.

Pros

I have used Brevo largely for sending email campaigns. I really like that i can instantly see the report on deliveries and bounces. i am able to track the open and click rates too. its easy to use, convenient and overall very user friendly.

Designing emailers with or without using presets is a breeze. I have created and saved my own block for quick and easy access.

Cons

In some sections like contact lists, the UI gets a little confusing. It may not be directly useful to me, or beyond my ability to use them and that could be the reason for it. Having many many features and putting them together to build a platform like this must also be difficult. So, i'm not criticising, just sharing my experience.

Pros

I like the ease of integrating with our software
Also the ability to track what happens to emails after they have been sent
Ease of adding multiple systems and sending domains
Overall the management console is very good

Cons

Sometimes the help documentation can be difficult to find stuff - so I resort to the Live Chat

Pros

With Brevo you can easily manage and accelerate your revenue growth across the entire sales cycle. Brevo contains phenomenal features which makes things run smoothly and efficient. It offers multiple channel campaigns and marketing automations. They offer a superb customer service and their feedbacks is always on time and helpful.

Cons

In the first times of using it, I had some problems sending out targeted emails but everything else is amazing.

Pros

I used Brevo for sending bulk emails when I first started my position as a sales account manager, and it was incredibly helpful. The platform allows you to easily import existing client lists, and you get detailed reports on who opened your emails and who unsubscribed. This feature makes it much easier to track the performance of your campaigns and manage your results effectively

Cons

Honestly, I can’t recall anything I disliked. It was my first time using a tool like this, so everything felt quite new and innovative to me