--- description: Review of RunLoyal Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RunLoyal | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Pet Grooming Software](/directory/4633/pet-grooming/software) > [RunLoyal](/software/188860/runloyal) # RunLoyal Canonical: https://www.softwareadvice.co.nz/software/188860/runloyal Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/188860/runloyal?page=2) > RunLoyal is built for the owners and managers of boarding, daycare, grooming, and training businesses — including dog parks and dog bars — who are ready to modernize how they run their facility and grow. If you're currently juggling paper logs, generic booking software, or a legacy platform you've outgrown, RunLoyal replaces all of it with one system built specifically for pet care. The core of RunLoyal is your own fully branded mobile app and web booking page — customized with your logo, colors, and business name — so pet parents can book services, upload vaccination records, sign agreements, pay deposits, and tip your staff, all while getting real-time updates, without ever seeing a generic third-party app. For your team, the mobile Staff App moves with them throughout the day, making it easy to check pets in and out, manage calendars and reservations, and message clients directly — from the front desk or the kennel floor. Behind the scenes, RunLoyal includes tools a lot of pet care software leaves out: reputation management that automatically prompts happy customers to leave 5-star reviews, and built-in time clock and payroll that calculates commissions and tip-splitting for you — a real time-saver if you run groomers, trainers, or shift-based staff. Every account also includes unlimited back-office staff logins, automated reminders, kiosk mode for busy check-in windows, package and membership sales, and detailed financial reporting so you always know where revenue stands. Support doesn't stop at go-live. Onboarding typically takes 30–40 days from signed contract to launch, with live online training sessions and webinars to get your team comfortable with the system, backed by searchable documentation, how-to videos, phone support, and a knowledge base for ongoing questions. We also provide free data migration when you're switching or upgrading to RunLoyal, so you don't lose your existing customer and pet records in the move. Whether you're running a single location or planning to open more, RunLoyal is built to scale with you — saving staff hours every week while growing revenue and building a stronger, more professional brand. > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: RunLoyal ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Flat Rate - **Pricing Details**: RunLoyal offers 4 pricing tiers — Jog, Run, Sprint, and Enterprise — priced per location and differentiated by monthly appointment volume and the number of Staff App mobile licenses included. Every tier includes the same core platform: unlimited back-office staff logins, a branded mobile app and web booking page, reputation management to collect 5-star reviews, and time clock/payroll tools with commission and tip-splitting built in. Pick the tier that matches your monthly appointment volume and move up as you grow. Save an additional 10% by paying annually. A one-time $499 setup fee applies to new accounts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Animal Database - Appointment Management - Appointment Scheduling - Automated Scheduling - Automatic Backup - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Client Management - Client Portal - Commission Management - Confirmations/Reminders ## Integrations (3 total) - Data Warehouse - Facebook Apps and Tabs - Mailchimp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Pet Grooming Software](https://www.softwareadvice.co.nz/directory/4633/pet-grooming/software) ## Related Categories - [Pet Grooming Software](https://www.softwareadvice.co.nz/directory/4633/pet-grooming/software) - [Kennel Software](https://www.softwareadvice.co.nz/directory/4638/kennel/software) ## Alternatives 1. [Breeder Cloud Pro](https://www.softwareadvice.co.nz/software/111450/breeder-cloud-pro) — 4.6/5 (79 reviews) 2. [KennelBooker](https://www.softwareadvice.co.nz/software/436577/kennelbooker) — 4.6/5 (77 reviews) 3. [BusyPaws](https://www.softwareadvice.co.nz/software/262499/busypaws) — 4.7/5 (79 reviews) 4. [Pet Manager](https://www.softwareadvice.co.nz/software/111252/pet-manager) — 5.0/5 (62 reviews) 5. [Paw Partner](https://www.softwareadvice.co.nz/software/111597/paw-partner) — 4.8/5 (61 reviews) ## Reviews ### "Fantastic reputation management and customer retaining system" — 5.0/5 > **Verified Reviewer** | *9 September 2021* | Writing & Editing | Recommendation rating: 8.0/10 > > **Pros**: This software has helped me double my customer base in only 6 weeks\! Easily my favorite part of RunLoyal is the ability to create and customize your own app for your business that your customers can download. You can choose which of your customers to ask for a review, and they can easily write a review for you with your custom app. > > **Cons**: I have no real complaints about RunLoyal, I only have one nitpick, and that is the software is updated pretty often. This is not a bad thing per se, I just find it irritating. But it's only a personal nitpick. I have had a really positive experience so far. > > Overall, this software is fantastic\! It's efficient, easy to use, and highly customizable. It makes it so easy to build your own brand and get (and retain) loyal customers. It has made my business soar and has freed up so much time. ----- ### "Owner and manager" — 5.0/5 > **Lindsey** | *8 March 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Super easy to set up. And customer service was very friendly. > > **Cons**: Would like to change the colors to our custom colors. ----- ### "Paw Pack Doggy Daycare Review" — 4.0/5 > **Danielle** | *21 October 2021* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: There is always a customer service representative available to answer questions > > **Cons**: nothing really whenever there is an issue they have a solution typically > > Overall our contact we have at RunLoyal has been very dedicated to making sure any issues are addressed immediately ----- ### "Great Pet Industry App" — 5.0/5 > **Marea** | *8 April 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I really like the fact our clients can interact with us on their terms. > > **Cons**: The biggest challenge is that there are always new updates to learn about. > > RunLoyal is very responsive to client feedback and are always quick to assist with any issues, ----- ### "Exceptional Support and Attentiveness" — 5.0/5 > **Jen** | *27 January 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] went above and beyond to help me navigate the process of achieving compliance with the credit card processing company. He was incredibly knowledgeable, responsive, and proactive every step of the way, ensuring that all issues were resolved quickly and efficiently. It's rare to find such personalized service, and it truly made all the difference. > > **Cons**: As with any software there can be a glitch from time to time but is expected and they are always quick to fix any issues. > > RunLoyal is led by a team that genuinely cares about their clients' success. I highly recommend RunLoyal and deeply appreciate Janakan's patience and assistance ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/188860/runloyal?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/188860/runloyal) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data