About WebPT

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational, and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient documentation as well as transmit medical records via fax or a HIPAA-compliant portal. In addition to documentation, the EMR, which maintains a 99.99% uptime rate, includes practice insight reporting, customizable evaluation templates, and compliance safeguards. WebPT customers can also add patient scheduling, automated appointment reminders, telehealth capabilities, digital patient intake, file storage, outcomes tracking, and a home exercise program within the core product. The WebPT EMR also integrates with multiple electronic health record (EHR) platforms that are widely used in physician practices and hospitals. Additionally, WebPT offers practice management solutions, like patient engagement and marketing tools, an online continuing education portal, revenue cycle management services, and integrated billing software. The award-winning company—and 8-time Inc. 5000 honoree—launched in 2008, and it’s headquartered in Phoenix, Arizona.
WebPT Software - WebPT Dashboard & Daily Agenda
WebPT Software - Patient Scheduling
WebPT Software - Billing Records & CPT Codes
WebPT Software - Physician Referral Tracking Report
WebPT Software - WebPT Outcomes Report
WebPT video
WebPT Software - WebPT Dashboard & Daily Agenda - thumbnail
WebPT Software - Patient Scheduling - thumbnail
WebPT Software - Billing Records & CPT Codes - thumbnail
WebPT Software - Physician Referral Tracking Report - thumbnail
WebPT Software - WebPT Outcomes Report - thumbnail

WebPT pricing

WebPT does not have a free version and does not offer a free trial. WebPT paid version starts at US$59.00.

Starting Price:
US$59.00
Pricing Details:
Month-to-month per-provider pricing with no annual contracts. Lite: Starts at $3/day/provider Standard: Starts at $6/day/provider Enterprise: Contact WebPT for details.
Free Version:
No
Free trial:
No

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WebPT Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 421 View all reviews
Shoshana malka L. Shoshana malka L.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
0

5
Reviewed on 30/01/2021

WebPT Review by Physical Therapy clinic

I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.

Pros

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Cons

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

Jan G. Jan G.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 28/01/2021

Webpt for ParkerPT

We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great.

Pros

The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy.

Cons

I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way.

Danita K. Danita K.
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 27/03/2021

WebPT destroyed a portion of my patient's medical documents

WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.

Pros

WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.

Cons

WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.

Betty S. Betty S.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2021

Very Pleased Customer

We are very pleased with WebPt. It is used all day, every day by all of our employees. The software is easy to adapt to from the very beginning. You would have to look really hard to find another software package for medical records to even come close to comparison.

Pros

the software is very easy to navigate from screen to screen. Everything you need is so neatly arranged for each patient. In the event I ever have an issue, the support team is always very eager to solve the issue and they are almost always patient and kind.

Cons

There is very little not to like about the software from WebPt. I really can't think of any thing at all to say negative about it.

Mike R. Mike R.
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2021

WebPT

I used it for 3+ years during my first position as a physical therapist then again for 1+ year at another location. In total, I have used 3 different EMR systems (WebPT, Raintree, and one other that I can't remember because it was so terrible). WebPT is easily the best of the three I've used.

Pros

Clean UI and easy to navigate. Carried over useful information to make future notes easier

Cons

There tended to be a lot of drop down menus which would take time to click through though you also had the ability to just write in a comment section to summarize information

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