isolved

Pros

Dedicated customer service support representative

Cons

Not enough technology advancements on the payroll administrator website

Pros

We enjoy isolved products because it saves us time and money to be able to do the things we need to do.

Cons

Their mobile app needs to be more user friendly for employees touse

Pros

There system is an on line system not different from other vendors, nothing special

Cons

They make mistakes in the fund they withdraw (never in your favor) you have to catch it to get the funds back. There is NO customer service, Nobody to talk to. Q help. Lost of hidden fees

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

I like that it is easy to review employees time clocks for payroll processing.

Cons

It was a little difficult to set up each employee.

Pros

Any form you could ever want is available. Editing times is easy.

Cons

The new look option has many options missing that you need to switch to the classic view for. The security code almost every time you log in is also just a small annoyance.

Pros

We were automatically transferred to isolved by a local payroll company that was purchased by isolved, so we didn't have an option.

Cons

Be very careful! Our transfer paperwork had a "terms and conditions" link that has a 1-year auto-renew buried in it, so we missed our termination by 60 days and have to pay 10 months of services.

Admin and employee interface is outdated, difficult to use and frustrating.

The service is inconsistent with constant errors. Issuing the wrong payroll and having to back money out of employee's bank accounts was the most frustrating. Missing tax filings, missing tax payments, the list of errors goes on and on. We sent termination notice on 11/20/24 and didn't receive termination paperwork until 12/24 when we were already closed for the holiday.

Pros

It is an affordable solution that has many features and customizable options. Best for small businesses.

Cons

Not great for scaling organizations, as functionalities become limited and cumbersome. The user interface is very dated, and the reporting is kind of a nightmare - lots of reports available, but hard to find what you need without contacting customer support.

Pros

What I liked most is the ease of use. Its a great website to use and easy to navigate through.

Cons

They didnt do a great job of promoting an app and I didnt realize until after going to a different site that they had an app.

Pros

There is absolutely nothing that I liked about iSolved

Cons

I wish I could give this review 0 stars because I would. Starting with their shady actions, contract wording and employees, this company is easily the worst I have ever encountered. Their software looks like it is built from 1995, with the intention of making it as miserable and hard to use as possible. Every employee that I have worked with in any capacity fights with themselves to prove who is more incompetent.

Pros

Useful and gets the job done. Reports are pretty helpful

Cons

It is a bit overcomplicated at times. This can make it a pain to navigate.

Pros

We use iSolved for our entire Employee cycile from the ATS through COBRA (with their benefits module). The system has everything you need so we only use one system. Their ATS is one of the best i've used.

Cons

Customer Support is hit or miss. I finally have a Customer Success Manager and dedicated Customer Service Rep who are very helpful but this was after several issues legitamet issues that needed to be escalated. My only ongoing issue is that depending on what features you have (we have pretty much all) be prepared to take heavy notes on who you talked too. There are soo many people and sometimes it's hard to keep up with who is working on what, and who i need to reach out for for a specific change.

Alternatives Considered

Reasons for Choosing isolved

Reasons for Switching to isolved

Pros

Payroll Services are great and customizable.

Cons

PTO Tracking is sub par. The calculations do not compute correctly and at random times. Not user friendly. Can't add multiple days off for the same PTO type in one entry and have to make singular entries for each day. That is time consuming for someone that has a mass amount of PTO entries.

Pros

Processing payroll was fairly easy to complete and straight forward

Cons

When it came to correcting allocation entries on time cards, I would have to delete and reenter the time to get it right.

Pros

The ease of use, the user friendly employee app

Cons

Difficulty in writing custom reports, that's about it

Alternatives Considered

Reasons for Choosing isolved

Switched From

Reasons for Switching to isolved

Pros

iSolved has an easy to use interface that includes the ability to create reports to cater to specific needs in the industry. Payroll processing is easy and flows really well along with benefit management, as long as the feeds are functioning correctly. This can also be customized.

Cons

The PTO is tied very closely to payroll so you cannot delete out an entered day that has been processed. There are a few things that are difficult to work around in manual benefit entry as well.

Pros

There is a lot of information....neat and tidy.

Cons

When changes are made to the layout of screens (when there are updates) and we only find out when we go to those screens.

Pros

They are always willing to listen and help us with any questions we may have.

Cons

I honestly don't have any cons...not sure what it would be

Pros

Extremely user friendly and intuitive to use.

Cons

I would like to be able to enter multiple consecutive vacation days all at once, rather than individually.

Pros

Isolved offers a comprehensive, user-friendly platform that streamlines payroll, HR, and benefits management. With its intuitive interface, businesses can easily manage employee data, automate processes, and ensure compliance. It's a reliable solution for enhancing efficiency, reducing errors, and improving overall workforce management

Cons

While isolved is a powerful platform, it can have a steep learning curve for new users. Customization options may be limited, and some users report occasional glitches or slow support response times. Additionally, smaller businesses may find the cost higher than expected.

Pros

I like the features that iSolved provides. It's a true HCM where I can house everything directly in one system

Cons

Getting to the right person to answer my question is always a challenge. Because the system is so robust, their CSRs can't handle the more advanced questions and getting me to someone who can takes weeks/months to resolve my initial issue.

Pros

Their great customer support and ease of use.

Cons

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

Pros

Allows for us to approve reimbursement requests that our employees submit and then commit them to be paid.

Cons

Interface is not consistent and very glitchy. Customer/tech support could use major improvement. The platform should not allow for an employee to double submit/submit a duplicate entry with the same time stamp down to the second. Glitches and bugs that hinder the ability to use the platform need to be addressed in a more timely manner with more transparency and communication.

Pros

User friendly! From onboarding to payroll, Isolved is very user friendly. The employees like it for the ease of use and it doesn't require much training. The customer service is great!

Cons

There are a lot of features and platforms/products/features. I am sure that these are great for large companies, but some of the platforms are too robust for small companies. The amount of platforms/products can be a little overwhelming when trying to decide what is best for your company.

Pros

The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on.

Cons

I wish there was better reporting between the time card system and payroll. Also, there have been many times I have had to run two different reports to get the data I need and then create my own report from it. If there was a query that you could download all the info and pick and choose the columns you wanted, it would be perfect.

Pros

I like how user friendly the system is.

Cons

Nothing. I have used this system before and have always loved it.