GoodAccess

Pros

Super easy in use, fast setup and integration, convenient admin panel, high-speed and secure connection, friendly and helpful customer service, reasonable pricing.

Cons

Would be great to have the app for Linux

Pros

Set up was extremely easy for my IT and the users were able to install and utilize almost immediately.

Cons

I would like to have additional gateways available. I have a lot of users in South America and we are limited to where their closest connection is.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

Pricing is very attractive, as a startup we all love the pricing of GoodAccess

Cons

Customer Support and disconnection and reliability issues

Pros

1. Available support 24/7 - GoodAccess provide online and email support that answers almost immediately and answer/solve questions promptly
2. Hardly no interference or downtime - In the 2+ years we have been using GoodAccess the service was unavailable only once

Cons

Using mostly the app, the info of the site is not available. it might be useful to add a link to enter the site or to represent data like who connected right on the app.

Pros

It was less expensive than all the other providers (such as Nord) that we reviewed. The pricing was transparent and once signed up the onboarding of the entire team was simple and quick. The app which controls the VPN is great - very simple but effective and clear.

Cons

A lack of an obvious route to the customer service team. Once contact was made however, they were exceptional.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

I appreciated GoodAccess for its incredibly easy setup and the cost-effective option of having a single IP for the entire team. This unique feature not only streamlined our operations but also provided an instant security boost for all our employees.

Cons

Overall GoodAccess is fantastic, but it seemed that the OpenVPN client is more stable than the GoodAccess app. This could be a small improvement in the future.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

GoodAccess has clearly outperformed our previous cloud VPN, demonstrating greater stability and speed. Where our office gateway fell short, GoodAccess has been there with effective solutions. The array of features they offer is impressive, with development progressing at a noticeable pace. Most notably, their support team is remarkably quick, helpful, and courteous, setting a new standard in customer service.

Cons

One area where GoodAccess.com could improve is in their documentation. While the platform is intuitive, more detailed guides and tutorials would enhance the onboarding process for new users.

Alternatives Considered

Reasons for Choosing GoodAccess

Reasons for Switching to GoodAccess

Pros

Provides Static IP VPN
Team membership
Reliable.

Cons

Nothing to say about cons. They can consider reducing the price for long-term users.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

When I tried GoodAccess' dedicated IP, it was easy to set up and worked immediately.

Cons

Pricing is a little high for the limited services I need, but it's the only one that worked.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

The fixed VPN feature for remote secure access to databases and personal data of customers and clients.

Cons

Nothing, it is the perfect tool for what we need.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

GoodAccess VPN is an outstanding value and provides everything we need. The VPN is reliable and fast. User security is easy to maintain with SSO against our GSuite. Their customer support is fast and effective.

Cons

The documentation on SSO setup was slightly lacking detail. I see it is being expanded though. We ran into an issue with the GoodAccess app not working on Macs. However, it was resolved swiftly after we reported it, and has not returned.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

The service is simple to use and configure.It's high-performance and I don't remember the system going down during the entire time of use

Cons

There are no features missing regarding VPN service

Pros

It was really easy to deploy with little configuration. When it was needed I was able to adjust per-service or per-team, or per-user configuration.

Cons

Automatic deactivation of users with more than X days not conecting. I have not explore the tool to check thios functionality exists or not, though

Pros

I really like how easy it is to implement GoodAccess and invited employees to the platform.

Cons

I think more education about VPNs for the non-IT educated business owner and why this is great option for remote workers.

Pros

Static IP for whitelisting, Stability, Client lightweight, manageability from the portal, relevant statistics in dashboard and notifications.

Cons

Would be great to be able to add specific access rules for different users or groups using the same IP.Sometimes the updates are very frequent.

Pros

The team setup, is easy to add a gateway and add our team into it.

Cons

No problems so far, our team has no negative comments towards it.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

Its ease of use and portability, thus allowing any member of the company to enjoy all the features related to information security offered by the tool

Cons

Some additional indications are missing for people who are not from it

Pros

Price, ease of use, ease of setup, compatible with all operating systems.

Cons

Weird random avatar assignment when new users are activated.

Pros

Iam using GoodAccess As static ip with my smtp servers in my company they helped me and they have clean ip in white list

Cons

maybe price for additional fuetures and multi users

Pros

User Interface is very intuitive and easy to understand. The ability to control access to different websites and applications using access cards is a huge plus. I also love that the VPN desktop client doubles as an app launcher if you choose to list apps on it. I cannot see us moving away from Good Access.

Cons

I wish there was more guidance on how to format connection strings and other information when adding websites/applications to your company profile.

Pros

Excellent! Fast & stable connection via desktop and mobile apps. Premium service without compromise just for $1.9/user. Great customer support. Can only recommend it!

Cons

Really not much. We’d also appreciate a Linux app. It’s suited best for 100 users – but if you contact the sales team, you can get a custom offer.

Pros

First of all you can enter the site and read what you will get after payment, this is very important. They have supper support team, if something, just click and they are standing next of you and know how to help you!

Cons

In this app you can't manage sites(block), but they are making updates very often, therefore maybe this will not be problem in the future !

Pros

A very simple way to create an account. Very easy to use. Very stable and reliable product. It is complementary to all major operating systems. I would recommend GoodAccess VPN to everyone.

Cons

I think there should also be a GUI application for Linux users.

Pros

Very easy to use, once you're set-up it's literally only a click to start and stop the service

Cons

Some slight improvement of the admin panel would be nice. Especially around billing and payment.

Pros

It is very fast and easy to use and secures the data of the company

Cons

Some need new credentials because it goes down

Pros

I like how GoodAccess protects our digital resources.
I like that GoodAccess houses best security features.

Cons

I have used GoodAccess for long and no dislikes.

Pros

GoodAccess is a great endpoint protection and helps when it comes to managing computer and cybersecurity.

Cons

GoodAccess has all we need as a security tool and no complaints.

Pros

We started using Good Access during Covid when our entire workforce started home working. They were a good price point compared to their competition and one of the only ones that allowed for a small team and use a fixed IP Address. During Covid, Good Access were a live saver for our company and without them, we simply would not have been able to work. The VPN is very simple to setup, using either the Good Access application or by exporting OpenVPN configuration files. Some of the new features such threat detection and mapping connections have been amazing and very well done. All in all a very good company to use when a VPN access is required.

Cons

Some of our staff have had issues with the Good Access application to gain access to the VPN. Their support was great in talking us through it though and offering alternative solutions to get us up an running.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

GoodAccess is Great! It was the only hosted VPN solution we found that allowed the flexibility to connect our specific equipment to provide site to site access in the way we needed. Most other VPN providers focus mainly on individual users wanting VPN to get around geographic restrictions and anonymous Internet use. While that is certainly important and also provided by good access, our use case was different but also supported.

Cons

The price has increased since we initially started using good access, but we recognize the cost of everything has increased due to recent inflation worldwide. Pricing is still competitive with others even with the increases. We have had to pass on the increased costs to our customers.

Pros

The easy setup, daily monitoring reviews and support for the different OS. We never worry about network issues like we did before!

Cons

What goes for all VPN providers, you won’t do an easy switch or comparison once you use it.

Alternatives Considered

Reasons for Choosing GoodAccess

Pros

Easy to configure.
Agent is stable(connects when you want it to) and beautiful
MS SSO intergration
Access control
MFA on login
Internet connection is good when connected to the vpn

Cons

Support chat is only available week days 8 to 5 cet

Pros

We've been using GoodAccess Team VPN for several years and remain satisfied with their service. Our journey with them began during the UK's Covid lockdown, assisting our team to work remotely. We've since transitioned to a hybrid working model and GoodAccess has adapted seamlessly with us.Their VPN offers diverse connection options, catering to Mac, Windows, and Linux users, and additionally supporting OpenVPN. While we've set up our own VPN server on Amazon AWS as a precaution, we've never had to use it thanks to GoodAccess's reliability.

Cons

What's commendable is their continuous development; introducing new features assures us of their commitment to growth and improvement. Though a recent pricing review led to an increase, their customer support was receptive to feedback and showed flexibility.

Pros

Teams can share the same public IP address, team administration is very straight forward using the portal with very good security controls that can be used. Teams can have multiple gateways which adds good redundancy.

Cons

Adding users to teams needs to be done in chunks, for smaller teams this makes it difficult as we end up with unused licences. It would be really good to add or remove 1 user at a time as our team sizes grow slowly.

Pros

Simple GUI for both Mac and PC clients for end users, simple and responsive admin console, stable and secure endpoint tunneling for remote access control purposes. Worked so well we've actually added additional licenses to simplify things while expanding internally.

Cons

None to be honest. The price point is well fit for our non-profit budget, and this product has worked perfectly for our business needed.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

Great customer service, reliable and simple to use. Their system is much simpler to set up then the other companies I had tried and perfect for what our company needs are.

Cons

Wish they offered custom packages for fewer than 10 users needing access.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

Customer Service, hands down, the best, quick responses and very helpful. The auto start is also very helpful, when you log on in the morning, the program starts working!

Cons

When there is a product update, the program doesn't work, you have to log off and update, restart and then run the program. Having an email sent prior to the update so we can make sure all the employees know they have to update and restart for the program to work effectively.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

The easy management makes this product outstanding.

Cons

The price tier is not really suitable for small teams.

Pros

As far as functionality is concerned, it exceeds my expectations. Everything I need is here, from dedicated IP/server to security. My expectations were truly raised by Good Access.

Cons

It would be nice to have 24 hour chat support. It would be great if you could integrate that.

Pros

We needed a solution which will give us a single IP Address in our country, which will enable us to whitelist one IP for our employees,I was amazed to find out that the biggest player in this field have limited amount of available dedicated servers and in limited amount regions.Support is near immediate.With good access I got exactly what I needed in this region, good quality, high speed, secure and available

Cons

Our usage of Good access is limited to very few features and we didn't find any Cons worth mentioning yet.

Pros

I like the simplicity of the UI in the dashboard. There are a lot of powerful options, but I'm not overwhelmed. It's intuitive to use. I like being able to manage port forwarding. I also like being able to configure systems within the dashboard that I can share with other members of our team.

Cons

I didn't like having to purchase a minimum number of seats to get the features we needed. We don't use all of the seats, so it feels like that could be a better experience for the customers.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

Good Access is super easy to get started and offers very good protection for the entire team. Getting a static VPN isn't something all providers offer and GoodAccess were able to accommodate this at a very good price point. We switched from NordVPN for these reasons.

Cons

It can sometimes be a little heavy on memory use.

Pros

The aspect of GoodAccess that I liked the most was its ease of integration within our business. The setup was intuitive and I required no assistance to get it up running.

Cons

I suppose the only thing I would love to see would be some more flexible subscription options. We don't need to use the service consistently - only for ad hoc projects - so for our purposes, a non-monthly subscription option would be helpful.

Pros

We like that it is easy to use and has a very intuitive interface. We previously used OpenVPN with our own server, but it was getting frustrating to maintain and it was easier to go with a turnkey solution.

Cons

We would like the option to have multiple locations that we could access on our account. We would like the ability to change up locations if need be.

Pros

Along with a VPN we require a static IP to access our servers which host our applications. Security is obviously of utmost importance as is reliability and we get that with GoodAccess.

Cons

Nothing major whatsover. The few times I have needed support it has been provided extremely fast.

Pros

We opted for GoodAccess to implement a zero-trust network access solution, and it exceeded our expectations. The deployment process was swift and straightforward, allowing us to establish a highly secure environment in no time.

Cons

During our experience with GoodAccess, we encountered some issues with the Access Control feature when integrating it with AWS Cloudfront. However, the customer support team was responsive and helpful in identifying the problem. This issue may have been resolved since our last interaction with the service.

Alternatives Considered

Pros

I'm very happy with GoodAccess, it has proved to be a very reliable and stable VPN solution for our team. I particularly like the easy set up (for both users and administrators), the well designed intuitive team dashboard and client app, and excellent customer service and support.

Cons

I can't think of anything. We did have an edge case user access bug that was resolved quickly and is resolved long term with the addition of SCIM which they have recently added.

Pros

as the IT set up person I can recommend this for large organizations considering how easy is to setup

Cons

it needs more accurate gateways, not a deal breaker

Alternatives Considered

Pros

GoodAccess has been my team's cloud VPN tool for the last two years, and we have been happy with the features. I am the tool admin, and it has been easy to navigate and I have had no issues adding or removing users and updating the settings. [sensitive content hidden]
, our rep, is also quick to respond and helpful whenever we reach out.

Cons

Sometimes my team has issues loading and connecting to the tool, but we have overcome this by rebooting the app or re-downloading.

Pros

GoodAccess is an easy to use application and generally consistent. Customer service has been very helpful.

Cons

Updates can be challenging at times but have been successful.

Pros

Good user interface and stable connection

Cons

Higher cost and tier setup. Obviously I would also welcome some cheaper variants