--- description: Review of ICE Click-to-Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ICE Click-to-Chat | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [ICE Click-to-Chat](/software/18648/ice) # ICE Click-to-Chat Canonical: https://www.softwareadvice.co.nz/software/18648/ice Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/18648/ice?page=2) > ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring. ICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers. All communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents. ICE is available on a monthly subscription basis that offers support via phone and email. > > Verdict: Rated **4.8/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 16 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Etech Global Services - **Location**: Nacogdoches, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Click to Chat price is based on different plans. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Autoresponders - Canned Responses - Customisable Branding - File Sharing - Geotargeting - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Screen Sharing - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) - [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16297 reviews) 2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Great product at a great price" — 5.0/5 > **Shabbir** | *17 May 2018* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need > > **Cons**: There are some features like dynamic dispositions that is still not available but it is not a deal breaker > > Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis. ----- ### "Easy and simple chat platform" — 5.0/5 > **Elza** | *1 October 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It leads me direct to the point, I login and use it, simply that way. > > **Cons**: I don't see any negative points on this platform. > > I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself. ----- ### "ICE Chat Review" — 4.0/5 > **Marie** | *12 March 2019* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far. > > **Cons**: I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security. > > So far I haven't had any issues. ----- ### "Overall great experience with a great product." — 5.0/5 > **Verified Reviewer** | *21 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction. > > **Cons**: That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats. > > Better understanding of our customer base ----- ### "Great platform that has helped with our continued growth\!" — 5.0/5 > **Carolyn** | *18 May 2018* > > **Pros**: 1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc. > > **Cons**: I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/18648/ice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/18648/ice) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data