--- description: Review of HubSpot CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HubSpot CRM | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [HubSpot CRM](/software/1854/hubspot) # HubSpot CRM Canonical: https://www.softwareadvice.co.nz/software/1854/hubspot Page: 1 / 181\ Next: [Next page](https://www.softwareadvice.co.nz/software/1854/hubspot?page=2) > HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others. HubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights.  HubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers. HubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients. > > Verdict: Rated **4.5/5** by 4481 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4481 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines and 6 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Communication Management - Contact Database - Contact Management - Contract/License Management ## Integrations (198 total) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... and 183 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) ## Related Categories - [Healthcare CRM Software](https://www.softwareadvice.co.nz/directory/393/healthcare-crm/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [CRM Software for Nonprofits](https://www.softwareadvice.co.nz/directory/4788/nonprofit-crm-software/software) - [Task Management Software](https://www.softwareadvice.co.nz/directory/1412/task-management/software) - [Online CRM Software](https://www.softwareadvice.co.nz/directory/387/online-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18803 reviews) 2. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6993 reviews) 3. [Kylas Sales CRM](https://www.softwareadvice.co.nz/software/216694/kylas) — 4.8/5 (620 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.co.nz/software/392397/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 5. [Dynamics 365](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm) — 4.4/5 (5846 reviews) ## Reviews ### "HubSpot - The GOAT of CRM's" — 5.0/5 > **Micah** | *12 August 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It is literally the epitome of "the best CRM". It has everything you need in order to manage a healthy and growing pipeline. > > **Cons**: I still wish their pricing was easier to understand and easier to scale with. It has always been hard and its still not easy. I hope they simplify soon. ----- ### "Essential tool for growth" — 5.0/5 > **Verified Reviewer** | *8 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The automations and workflows capabilities are powerful. Without being a technical developer I can support our RevOps and teams. > > **Cons**: Sometimes they release multiple features and fixes at the same time. It is difficult to keep track of product updates. > > Great. It has become an essential tool for Marketing and Sales. It has this unique combination of easy to setup/customize with powerful capabilities. For those who are not developers per se, this is a must. ----- ### "Best CRM plans for small teams\!" — 5.0/5 > **Avery** | *4 August 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Compared to the other similar CRMs, HubSpot offers the best plan and pricing structure for small teams (1-5) people. I find the other CRMs too expensive for what is needed. > > **Cons**: HubSpot could have a better email/sms blasting system for larger groups of contacts. I find the current system clunky and with a very high risk for domain backlist. > > I enjoy HubSpot for multiple of my projects and will continue to use it for any projects I feel for into the HubSpot ecosystem. ----- ### "Easy-to-Use CRM That Boosts Productivity" — 5.0/5 > **Ankit** | *4 August 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: HubSpot CRM has a clean and intuitive interface that makes it easy to manage contacts, track leads, and monitor sales activities. I especially like the email tracking, deal pipeline, and automation features. It helps keep everything organized, and the free version offers excellent value for small businesses and growing teams. > > **Cons**: Some of the advanced automation, reporting, and customization features are only available in the higher-priced plans. It can also take some time to fully learn all the tools if you're new to CRM software, but the documentation and support are helpful. > > My overall experience with HubSpot CRM has been very positive. It has improved the way I manage customer relationships, organize leads, and follow up with prospects. The dashboard is easy to navigate, integrations work smoothly, and the automation features save a lot of time. It has become an important part of my daily workflow and has helped improve productivity. ----- ### "An Essential CRM for Sales and Customer Management" — 5.0/5 > **Andrea** | *15 July 2026* | Translation & Localisation | Recommendation rating: 8.0/10 > > **Pros**: What I like most about HubSpot CRM is how it centralizes all customer and sales information in one intuitive platform. It makes it easy to manage contacts, companies, deals, and communication history, giving the entire team clear visibility into customer interactions and sales activities. The interface is clean and user-friendly, allowing new users to become productive quickly. Features such as advanced search and filtering, customizable properties, pipelines, and reporting make it easy to organize data and track opportunities efficiently. HubSpot also integrates seamlessly with many of the tools we use every day, helping automate routine tasks and improve collaboration between sales, marketing, and customer support teams. Customer support has been responsive whenever we've needed assistance, and the platform continues to add useful features over time. Overall, HubSpot CRM provides excellent value for money and has become an essential part of our sales and relationship management processes. > > **Cons**: While HubSpot CRM is easy to use and feature-rich, some of the more advanced functionality is only available in higher-tier plans, which can become expensive as your business grows. This can make it difficult to fully leverage the platform without upgrading. We also found that certain customization and reporting options require some time to learn, particularly for users who are new to CRM systems. In addition, while the search and filtering tools are generally very effective, navigating large amounts of data can occasionally feel overwhelming without a well-organized structure. Overall, these are relatively minor drawbacks, and they do not outweigh the platform's usability, reliability, and the value it brings to our sales and customer management processes. > > Overall, our experience with HubSpot CRM has been very positive. It has helped us organize our sales pipeline, centralize customer information, and improve collaboration across teams. Having all interactions, contacts, and deals in one place has increased visibility and made it easier to manage customer relationships throughout the sales process. The platform is intuitive, reliable, and integrates well with the other tools we use, allowing us to streamline workflows and automate repetitive tasks. Although some advanced features require higher-tier plans, the core CRM provides significant value and has become an essential part of our day-to-day operations. Overall, HubSpot CRM has improved our efficiency, communication, and ability to track business opportunities effectively. ----- Page: 1 / 181\ Next: [Next page](https://www.softwareadvice.co.nz/software/1854/hubspot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/1854/hubspot) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data