About HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more. HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing. The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more. HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - HubSpot CRM track interactions
HubSpot CRM Software - HubSpot CRM email
HubSpot CRM Software - HubSpot CRM lead timeline
HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline - thumbnail
HubSpot CRM Software - HubSpot CRM track interactions - thumbnail
HubSpot CRM Software - HubSpot CRM email - thumbnail
HubSpot CRM Software - HubSpot CRM lead timeline - thumbnail

HubSpot CRM pricing

HubSpot CRM has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to HubSpot CRM

HubSpot CRM Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.4
Customer Support
4.4
5 reviews of 4,161 View all reviews
Tanner
Tanner
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/09/2022

Worth the price if you need it all

It has been good, it was a smooth transition from Keap.

Pros

One of the pros with Hubspot is that your organization can operate out of one system instead of stitching together 4-5 management tools for sales, marketing, and admin.

Cons

The price point is really high when you start to get into all the package options and features. Users can certainly stitch together a cheaper monthly bill by using multiple dedicated services.

Alternatives Considered

ActiveCampaign

Reasons for Choosing HubSpot CRM

The email sending capabilities at Keap had become limited and the general customer service was not great.

Switched From

Keap

Reasons for Switching to HubSpot CRM

HubSpot had more sales and calendar booking options than ActiveCampaign.
Andy
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/06/2024

Prepare to scale up your sales funnel

Has changed the way we deal with customers entirely both from a sales and comms standpoint

Pros

The ability to manage customers higher up in their funnel experience where they are years from purchase

Cons

The marketing emails could be better to allow easier customisation and a quicker setup process.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM

Pricing was the deciding factor in the end.
Andy
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 23/05/2024

Lots of features but UI and plans confusing

Worth test driving if your looking for a CRM

Pros

Hubspot has a lot of features and customization options. It also has been around a long time which is reassuring.

Cons

The UI can be overly complicated and confusing. Also the plans could be easier to understand.

Ryan
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
2

4
Reviewed on 1/04/2024

Hubspot CRM

I see the capability and how it may work but it has been a difficult costly transition. I do not know if I would recommend it to companies with many (hundreds of thousands) of companies, contacts with multiple sales service incidents.

Pros

It tracks leads and pipeline ok. The Sales Prospecting dashboard is nice

Cons

The Ring Central Dialer does not even give the ability to transfer a call. Calles often cant get through. Typing in a name has to be 100% correct. There is no knowledge for nicknames, no suggestions. If someone last is mann or manne or man all should pull something up. The complications of placing an order getting a quote, etc. is cumbersome and we have lost many sales. Workflow is slow for someone needing to contact various people. Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly. Even

Gavin
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 6/06/2024

A great alternative to Salesforce

Overwhelmingly positive. It's much more straightforward than Salesforce and easier to customise to your needs.

Can be expensive though and on occasion difficult to find the exact function you need because of how much there is to the platform.

Pros

Easy of use in terms of the interface, high amount of customisation available. Easy reporting and filtering to ensure you get the right view for your needs.

Cons

Core fields that can't be removed. A lot of features can be paywalled if you arent on the top version and this isn't feasible for smaller businesses.

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