About HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more. HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing. The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more. HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - HubSpot CRM track interactions
HubSpot CRM Software - HubSpot CRM email
HubSpot CRM Software - HubSpot CRM lead timeline
HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline - thumbnail
HubSpot CRM Software - HubSpot CRM track interactions - thumbnail
HubSpot CRM Software - HubSpot CRM email - thumbnail
HubSpot CRM Software - HubSpot CRM lead timeline - thumbnail

HubSpot CRM pricing

HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at US$0.00.

Starting Price:
US$0.00
Free Version:
Yes
Free trial:
Yes

Alternatives to HubSpot CRM

HubSpot CRM Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.4
Customer Support
4.4
5 reviews of 4,101 View all reviews
Yozet Rafael
Yozet Rafael
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Hubspot review

it is a good experience with some fields missing yet in the post sale and warehouse applications that are present in salesforce

Pros

it is very easy to use and setup from the beginning.

Cons

For the post sale teams it it not appropiate since the SKU of all the items cannot be added to the system yet.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM

For the post sale team requirements goals

Switched From

Salesforce Sales Cloud
Allan
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/02/2024

Very mature CRM product

It was very positive overall and a great move for our business

Pros

The users of the platform rarely raised support requests

Cons

The pricing was on the higher end, but you get what you pay for

Natasha
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/03/2024

What used to be great is now awful

Pros

HubSpot CRM was great 2 years ago. Was very expensive, but had a good return for the price. Now they keep charging more and more and give less and less.

Cons

I don't know what happened, but it's no longer good value for money and they have a lot of bugs and no solutions and very limited support - chat support is unavailable 99% of the time.

Annika
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 16/12/2023

Very powerful and useful tool, but could benefit from some cleaning

Used it nearly every day for over 2 years. Very easy once you get to know it and are able to work around its quirks. Occasionally goes rogue and connections break however there are several industry experts who can fix it with relative ease. When it’s working, it is incredible and for the cost, overall pretty good

Pros

The level of customization was extremely granular and nearly every aspect could be specifically tailored to my organization. Mostly intuitive to use and houses the capability to bring most business functions in house on a central dashboard.

Cons

At times the platform can be very glitchy. Is prone to small bugs (names switching, phone numbers/files/titles getting corrupted, occasional brief outages). While these things are not the biggest inconvenience they can pile on if not cleaned up or rectified immediately and can result in a slightly skewed database. The system is also not necessarily independently intelligent and capable of recognizing slight variances, dupes etc, making most things a manual process.

Alternatives Considered

Salesforce Platform

Reasons for Switching to HubSpot CRM

Hubspot was cheaper than salesforce and offered more customizable options for a small company
Patrick
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/03/2024

HubSpot CRM - This could be the most user friendly CRM system to date

Pros

I like using HubSpot as it gives me the freedom to customize the entire CRM experience. Automations and workflows are easy to build as long as you understand the all the properties and functions. Good thing there are available modules and learning materials within the platform whenever you want to explore and learn the system further.

Cons

If you are new to CRM, it can be overwhelming and could be difficult to navigate. However, as you explore and learn more about the it, you will notice that this could be one of the user friendly CRM tools in the market.

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