HubSpot CRM

Pros

What I liked most about HubSpot is its dashboard. The contact and company dashboards offer advanced filtering and are very easy to use.

Cons

HubSpot Sequences could be improved in terms of reporting, as it mainly provides a high-level overview of sequences and templates without detailed A/B testing reports unless you manually check each sequence. Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts. You'll have to manually re-enroll them in the updated sequence.

Pros

Robust and user-friendly CRM for organizations of all sizes. The problem with most CRM platforms is getting good data into the system. HubSpot makes it fast and easy to capture all relevant information, from emails to calls to meetings. I've used other CRMs in the past, and none have been as useful as HubSpot.

Cons

I have a small business, so the pricing works for me. However, for larger organizations that need multiple seats or higher levels of functionality, the subscription costs can get very expensive.

Alternatives Considered

Reasons for Choosing HubSpot CRM

Switched From

Reasons for Switching to HubSpot CRM

Pros

Its centralised communication and sales journey tools

Cons

It's constantly changing without notification and seemingly aimed at large businesses, leaving small businesses with a disjointed experience and support.

Pros

What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications.

Cons

Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country.

Alternatives Considered

Reasons for Choosing HubSpot CRM

Switched From

Reasons for Switching to HubSpot CRM

Pros

Allows our firm to improve overall organization of our client details and associated business. It creates an efficient eco-system for all of the essentials!

Cons

Our team has appreciated so much of what the system offers. We have not encountered any items that we would particularly change, however only on a few accounts had we hoped to be able to speak with someone in support on call but it was not an option at the time.

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

The systemnis really easy to set up, with a plethora of customisation that can be done. Creating views purely for your viewing, and seeing last interactions is key.

Cons

The level of addons is a littlw annoying. You get to grips with thensystem, realise you can do a little more and control thibs better, then you realise you need to buy an addon. Its a teir business model, but can be annoying when youre first getting to grips with the system

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

I like how everything within the platform can be viewed and is highly customizable. The ability to create unique fields that help your business find data to make better decisions is a great feature.

Cons

They are starting to expand to areas where they are not great and becoming just "good" in a lot of categories vs "great" in specific areas. Starting to see them expanding to much.

Pros

There are new features being added all the time, the training is generally good!

Cons

It doesn't always interact well with other pieces of software (i.e., its plug ins can be buggy sometimes.)

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

Hubspot is easy to get started with, and a very full featured platform. It does basically everything under the sun, though I don't think it is necessarily best in class for anything. It feels optimized for small businesses with relatively basic needs.

Cons

The pricing appears very reasonable at first, but over the years they've added so many gated features that it turns out to be much more expensive than it seems.

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

Great free tool for customer and proposal tracking.

Cons

The basic seat is expensive, there are great tools but it's not cheap

Alternatives Considered

Reasons for Choosing HubSpot CRM

Switched From

Reasons for Switching to HubSpot CRM

Pros

HubSpot CRM makes a suitable avenue that allows businesses connect with customers. There are efficient marketing structures well handled by the app.

Cons

HubSpot CRM is innovative, and there are no challenges.

Pros

It looked nice. I was excited about other features I had access to but never got to set up. Such has an ai bot for our website.

Cons

#1) I thought I was ordering a monthly subscription, due to their wording of the service. However, Its an annual subscription that you pay for monthly. It is impossible to get out of the contract. We will be paying $35 a month until we pay off the subscription while not using the product.
#2) The trial features lead you to subscribe, so you really can't trial the features that you want to try.
#3) Setup is complicated and distracting. It's difficult to know if you have completed a step before the setup tool prompts you in another direction.
#4) Duplicate emails, notifications all over the place, Unclear wording to set up, so its easy to get confused.
#5)Customer Service is trained to lead you towards "Hubspot University" But after spending several hours with set up, I needed to get back to my work, and didn't have extra hours to go to the University.
#6) For more than one tool, I was urged to hire a developer to use Hubspot. Maybe thats normal for big companies, but not for mine.

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

Its a great system to capture contact information and have all the records in one place.

Cons

The connection with Outlook is not great, it keeps logging out. If you do not check daily, you may miss information logged in that contact.

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

Hubspot is much more streamlined and easier to navigate after some of the recent dashboard updates than it was in it's previous legacy view. Some of the best things about hubspot are it's tiled deal summary, it's customizable reports and dashboards, and the ability to easily assign tasks and tag other users in the interface and on contacts, tasks, deals, and leads.

Cons

The outbound prospecting sequences are not optimized for true sales professionals. You do not have a way to sort by opens, clicks, or emails on the sequences, and have no export feature to reenroll or tag these leads to dive down deeper. If I'm targeting 100+ contacts per sequence, I do not have the time to manually review who opened the email to call, or reenroll into a new campaign based on the success or failure of the last one. This would be an amazing feature once added to really make prospecting better integrated with Hubspot.

Pros

Hubspot CRM is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more.

Cons

The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later.

Pros

The CRM is very easy to use and is perfect for small businesses that require basic functionalities. You can see when someone opens your email, clicks on your link, and track other activities when integrated with your website. It also allows you to store a lot of information about your customers.

Cons

While the initial cost is free for small businesses, advanced features can become quite expensive. There is also a learning curve associated with mastering these advanced functionalities

Pros

Easy of use in terms of the interface, high amount of customisation available. Easy reporting and filtering to ensure you get the right view for your needs.

Cons

Core fields that can't be removed. A lot of features can be paywalled if you arent on the top version and this isn't feasible for smaller businesses.

Pros

Hubspot CRM has task automations so we no longer have to waste much of our time and energy attending to the repetitive and tedious tasks. It has outstanding communication tools which keep us connected with our customers easily. Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships.

Cons

It has been a smooth ride with Hubspot CRM and it has nothing to be disliked.

Pros

We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use.

Cons

The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers.

Alternatives Considered

Pros

Easy Setup, alot of a options before requiring an upgrade to a paid account.
supportive account managers
easy integration for email or gravity form capture.

Cons

nothing really worked straight out of the box.

Pros

It is by far the easiest to use CRM system I have used to date. I like the customisation range you have to create your own pipelines in line with your business and sales processes.

Cons

To begin with it can be quite daunting to configure but support has you covered.

Pros

Easy to set up, tons of integrations, and great knowledge base. I have used Hubspot at multiple companies (both in-house and with clients as a consultant) and it's a solid solution.

Cons

Support has been a hit or miss, when it comes to tracking issues they are usually not helpful (support is pretty good otherwise). Also it's annoying that somewhat standard features are not included in the already expensive Pro plan and require Enterprise.

Pros

The ability to manage customers higher up in their funnel experience where they are years from purchase

Cons

The marketing emails could be better to allow easier customisation and a quicker setup process.

Alternatives Considered

Reasons for Switching to HubSpot CRM

Pros

The best features of Hubspot are the integration of landing pages, contact database and workflows. There´s no need to use additional software and it´s all included and ready to use.

Cons

The fact that the landing page templates are not easily customizable. I would have liked to see optimized landing pages.

Pros

Ease of use. The kanban style layout puts everything in an easy to access place.

Cons

The pick-up period for the discount. And the lack of info about clients present prior to every party connecting to the APIs. Sometimes we need to have that information accessible on clients who aren't utilizing the platform.