--- description: Review of Retail Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Retail Pro | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Retail Management Software](/directory/2025/retail-management/software) > [Retail Pro](/software/184573/retail-pro) # Retail Pro Canonical: https://www.softwareadvice.co.nz/software/184573/retail-pro Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/184573/retail-pro?page=2) > Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities. Retailers can use Retail Pro to overcome data fragmentation and can tailor Retail Pro to their exact workflow, branding, and business needs. Retailers can leverage the application program interface (API) in Retail Pro to connect and sync retail data with third-party solutions such as ERP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising and others. Retail Pro's adaptive user interface allows retailers to customize and configure the operational screen to fit their business requirements, define workflows for all set of users and extend business branding to all customer touch points. The solution also provides ad-hoc reporting capabilities with over 150 prebuilt reporting templates. With built in e-commerce features, businesses can also design their online stores to sell goods and accept online payments, distribute loyalty rewards and track shipments. The solution serves a variety of retail businesses such as franchises, corporate stores, outlets and multi-subsidiary retailers. > > Verdict: Rated **4.0/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 80 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Retail Pro International - **Founded**: 1987 ## Commercial Context - **Starting Price**: US$275.00 - **Pricing model**: Usage Based - **Pricing Details**: Starting at $275 per month with lease to own options. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Alerts/Notifications - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Cash Management - Check-in/Check-out - Commission Management - Cost Tracking - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customisable Reports - Customizable Fields ## Integrations (23 total) - Amazon Connect - BigCommerce - EDI - Enabler - FastBound - Gateway Ticketing - Magento 2 Order Management - NetSuite - Opera - PMS Cloud - QuickBooks Desktop - QuickBooks Enterprise - QuickBooks Online - SAP Business One - SPS Commerce ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Retail Management Software](https://www.softwareadvice.co.nz/directory/2025/retail-management/software) ## Related Categories - [Retail Management Software](https://www.softwareadvice.co.nz/directory/2025/retail-management/software) - [Retail Accounting Software](https://www.softwareadvice.co.nz/directory/31/accounting-software/software) - [Sporting Goods POS Software](https://www.softwareadvice.co.nz/directory/109/sporting-goods-store-software/software) - [Bookstore Software](https://www.softwareadvice.co.nz/directory/72/bookstore-software/software) - [Tablet POS Software](https://www.softwareadvice.co.nz/directory/1451/tablet-pos/software) ## Alternatives 1. [Epos Now](https://www.softwareadvice.co.nz/software/21000/epos-now) — 3.8/5 (713 reviews) 2. [Clover](https://www.softwareadvice.co.nz/software/61761/clover) — 3.8/5 (568 reviews) 3. [Shopify](https://www.softwareadvice.co.nz/software/390630/shopify) — 4.5/5 (6673 reviews) 4. [RetailEdge](https://www.softwareadvice.co.nz/software/1162/retailedge) — 4.8/5 (186 reviews) 5. [Rain POS](https://www.softwareadvice.co.nz/software/471672/Rain-Point-of-Sale) — 4.1/5 (134 reviews) ## Reviews ### "Full Stack Retial Software" — 4.0/5 > **Jose Miguel** | *5 December 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa). > > **Cons**: Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro. > > I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive. ----- ### "We are still trying it" — 4.0/5 > **Alberto** | *24 May 2023* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items. > > **Cons**: Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly. ----- ### "Just like the name it's easy to use." — 4.0/5 > **Julius** | *10 July 2019* | Civic & Social Organisation | Recommendation rating: 10.0/10 > > **Pros**: Very simple to use, offers free demo which is critical for training, it's CRM feature works great for connecting with long-term customers, the android application works great as well as on other operating systems, the automatic inventory transfer makes it easy to connect with different stores. Very fast customer support team. > > **Cons**: Although they offer free demo a free trial could do better. They also need to add some more features but on functionality I got no problem. > > POS Easy just like the name has made our transactional tasks easy to do as well as monitor. ----- ### "functional not flash" — 4.0/5 > **Verified Reviewer** | *9 October 2019* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space > > **Cons**: The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look > > Still in use as it functions well, just needs an update ----- ### "Retail Pro 9.4 is a very unfortunate product." — 2.0/5 > **Steve** | *17 December 2017* | Retail | Recommendation rating: 2.0/10 > > **Pros**: ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro. > > **Cons**: Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base. Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable > > V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4 ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/184573/retail-pro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/184573/retail-pro) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data