--- description: Review of Insocial Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Insocial | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [Insocial](/software/184399/insocial) # Insocial Canonical: https://www.softwareadvice.co.nz/software/184399/insocial Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/184399/insocial?page=2) > Insocial is a customer experience management software that enables organizations to engage with customers and capture feedback to improve conversion, customer satisfaction and communication. The platform enables marketers to create, launch and manage email marketing campaigns, follow-up on negative reviews and share customer reviews on social media platform or existing websites. Insocial offers a host of features including real-time updates, personalized surveys, analysis dashboard, score comparison by agent, teams or department and more. Managers can track survey performance, customer loyalty score, and agent response rate through a variety of KPIs including FCR, CSAT and NPS. Additionally, customer service associates can run conversational surveys, invite customer via emails or social media channels and share reports with teams. Insocial supports integration with numerous third-party applications such as Flow.ai, Tableau, Coosto, Salesforce and Bullhorn. It is available on monthly subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Insocial - **Location**: Delft, Netherlands - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$250.00 - **Pricing model**: Per Feature - **Pricing Details**: Insocial subscriptions starts from $250 per month and is based on number of touchpoints, locations and custom requirements. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Dutch, English - **Available Countries**: Belgium, Netherlands ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Campaign Management - Chat/Messaging - Collaboration Tools - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Analysis Tools - Data Import/Export - Data Visualisation - Drag & Drop - Email Marketing ## Integrations (4 total) - Bullhorn ATS & CRM - Coosto - Saysimple - TOPdesk ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.nz/software/449992/Enquetes-Maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.softwareadvice.co.nz/software/179230/google-forms) — 4.7/5 (11365 reviews) 3. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10427 reviews) 4. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2795 reviews) 5. [SurveyHero](https://www.softwareadvice.co.nz/software/450556/SurveyHero) — 4.7/5 (207 reviews) ## Reviews ### "Highly recommended\!" — 5.0/5 > **Michael** | *12 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Very high maturity level of the product. Clear service. Fast responses by employees. > > **Cons**: I can think of nothing negative to mention. > > Clear communication with friendly and expert employees. A fast and easy process of implementation. ----- ### "Insocial, the tool for understanding your customer\!" — 5.0/5 > **Carel** | *11 March 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with\! Really enjoyed working together. > > **Cons**: The software is constantly improving\! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. > > With Insocial we can better understand our customers and therefore improve our company. ----- ### "Perfect" — 4.0/5 > **Mirjam** | *20 July 2022* | Sports | Recommendation rating: 8.0/10 > > **Pros**: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. > > **Cons**: The speed when analyzing. When changing between teams for example. > > Perfect\! ----- ### "Great organization to work with." — 5.0/5 > **Victor** | *8 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look\&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. > > **Cons**: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. > > We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. ----- ### "Insocial easy to integrate in your business proces and easy to use." — 5.0/5 > **Frank** | *15 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intergation with our business process was easy. > > **Cons**: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. > > This product gives our organisation an easy and good overview of how they experience our service. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/184399/insocial?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/184399/insocial) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data