---
description: Review of CommBox Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CommBox | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [CommBox](/software/183703/commbox)

# CommBox

Canonical: https://www.softwareadvice.co.nz/software/183703/commbox

> CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue management, a self-service portal, support ticketing, surveys/feedback and social media integration. 


Teams using CommBox can assign customer inquiries to relevant agents via Smart Inbox, enabling customer engagement across multiple communication channels. It allows users to allocate conversations to agents based on various factors such as service-level agreement (SLA), channel synchronization, agent skills and more. Additionally, it comes with an internal messenger, which allows company experts to collaborate with agents and manage responses for streamlining workflows.


CommBox helps create knowledge bases based on responses to customer inquiries across various communication channels, which can be stored in a unified database for future reference. The product extends support via documentation, phone, email and other online measures.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: CommBox
- **Location**: Glil Yam, Israel
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$199.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Contact CommBox for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Jersey, Latvia and 22 more

## Features

- AI/Machine Learning
- API
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- Blended Call Centre
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Customer Database
- Customer Segmentation
- Customisable Branding
- Customisable Reports

## Integrations (3 total)

- Oracle CRM On Demand
- SAP Customer Experience
- Salesforce Marketing Cloud

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
4. [Gladly](https://www.softwareadvice.co.nz/software/168565/gladly) — 4.8/5 (139 reviews)
5. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/183703/commbox)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/183703/commbox> |
| en | <https://www.softwareadvice.com/call-center/commbox-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/183703/commbox> |
| en-GB | <https://www.softwareadvice.co.uk/software/183703/commbox> |
| en-IE | <https://www.softwareadvice.ie/software/183703/commbox> |
| en-NZ | <https://www.softwareadvice.co.nz/software/183703/commbox> |
| fr | <https://www.softwareadvice.fr/software/183703/commbox> |

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