--- description: Review of Spruce Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spruce Health | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Softphone Software](/directory/1706/best-softphones/software) > [Spruce Health](/software/182932/spruce) # Spruce Health Canonical: https://www.softwareadvice.co.nz/software/182932/spruce Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/182932/spruce?page=2) > Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com. > > Verdict: Rated **4.4/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 34 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Spruce Health - **Location**: san francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Choose the plan that fits your practice and access Spruce anywhere — on mobile, desktop, or web. Free 14-day trial, no credit card required. Month-to-month billing. Cancel any time. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Text Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Archiving & Retention - Automated Attendant - Automated Attendants - Autonomous Task Execution - Autoresponders - Batch Communications - Call Conferencing - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (7 total) - ChronicCareIQ - DrChrono - Elation - Hint Clinical - Keragon - Stripe - athenaOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Softphone Software](https://www.softwareadvice.co.nz/directory/1706/best-softphones/software) ## Related Categories - [Softphone Software](https://www.softwareadvice.co.nz/directory/1706/best-softphones/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software) - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (859 reviews) 2. [EHRYourWay](https://www.softwareadvice.co.nz/software/3789/ehryourway) — 4.9/5 (529 reviews) 3. [TheraNest](https://www.softwareadvice.co.nz/software/390303/theranest) — 4.4/5 (1056 reviews) 4. [Alleva](https://www.softwareadvice.co.nz/software/365334/alleva) — 4.5/5 (282 reviews) 5. [SimplePractice](https://www.softwareadvice.co.nz/software/81975/simplepractice) — 4.6/5 (2828 reviews) ## Reviews ### "Overall Satisfied With Program" — 4.0/5 > **Julie** | *22 December 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice. It works as intended. > > **Cons**: Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out. I wish there was an easy way to search the messages and files received. > > Overall, it has completed its intended tasks. I did come to Spruce from different software that had better search features integrated. ----- ### "Helpful for Private Practice Communication" — 5.0/5 > **Verified Reviewer** | *30 January 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I can send automated message replies such as out of office responses. > > **Cons**: I cannot identify any cons at this time. > > Using Spruce has made it easier to manage messaging with my clients and communicate when I am not able to respond. ----- ### "Spruce Update is a Disaster" — 2.0/5 > **Evan** | *28 February 2022* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: I used to like Spruce health. It wasn't perfect, but it was intuitive and we could work around issues like being unable to text multiple clients (as in a couple) at the same time or having multiple clinicians who needed to be able to see the same thread. But their recent update has made the app utterly unuseable and their customer support is non-existent. I would recommend that any practice considering Spruce run the other way. > > **Cons**: Customer support. Recent update makes it un-useable. > > It was adequate until it became completely inadequate and frankly is just costing us clients, money, and time right now. ----- ### "Very Helpful Customer Service and Great App" — 4.0/5 > **Josephine** | *26 August 2021* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The app is easy to navigate, the customer service is prompt and friendly, and clients have been able to reach me thus far. > > **Cons**: I wish porting a number didn't take so long. We have had a lot of interruptions during our wait. > > We are able to receives calls and texts. ----- ### "Great for private practice" — 5.0/5 > **Tara** | *3 April 2026* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: We use spruce for our private practice and love the ease of which I can communicate with clients in multiple ways. Spruce offers calling, text, fax and I like doing it all from the app. It makes working virtually very easy while still remaining in contact with our clients. We can do everything I need to do and the price is fair as we only need two log ins. > > **Cons**: I archive all of our conversations and wish I could filter through those easier to find past conversations ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/182932/spruce?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/182932/spruce) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data