About CommentSold

CommentSold is an eCommerce personalization platform that helps businesses manage all aspects of any eCommerce operation and improve channel sales by converting social media comments into sales. CommendSold enhances the invoicing process by automatically carting items and sending invoices to your customers after their comment purchase. Businesses can implement social selling on Facebook, Instagram, Messanger.
CommentSold Software - Dashboard
CommentSold Software - Real-Time Comments
CommentSold Software - Facebook Set-up
CommentSold Software - Products
CommentSold Software - Automated Email Marketing
CommentSold Software - Dashboard - thumbnail
CommentSold Software - Real-Time Comments - thumbnail
CommentSold Software - Facebook Set-up - thumbnail
CommentSold Software - Products - thumbnail
CommentSold Software - Automated Email Marketing - thumbnail

CommentSold pricing

CommentSold does not have a free version but does offer a free trial. CommentSold paid version starts at US$149.00/month.

Starting Price:
US$149.00/month
Free Version:
No
Free trial:
Yes

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CommentSold Reviews

Overall rating

4.8
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.8
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All CommentSold Reviews

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114 reviews
Brianna
Brianna
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/10/2018

CommentSold

Before we had CommentSold we had to go through and invoice every person individually. This took forever, especially when we started processing more orders. CommentSold does all of the heavy lifting for us and it takes out a lot of the human errors that we were experiencing before.

Pros

I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

Cons

There really isn’t anything that I don’t like about this software!

Carissta
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 4/10/2021

Everyone needs comment sold in their life!

Overall I truly do love comment sold despite some of its down fall. I do think it’s expensive, but overlook its price tag for all it offers.

Pros

Comment sold has completely changed the way I do business. It’s got everything feature plus some that you would ever need to be completely organized and it’s all very simple to use. The app feature has boosted my business drastically. Being able to up load products quickly, check customers purchase history, tracking my sales, inventory break down and so much more is my favorite parts! You would not regret purchasing!

Cons

Customer service is a down fall in my opinion when on a mobile device. Many times I’ve tried to contact them and if my phone screen closes it puts me back at the end of the line and starts the conversation completely over. The old chat system was so much better than the update and that needs fixed. Some of us chat with support while at work and can’t keep our phones open at all times. So that’s frustrating for me. Also, I wish the website set up was a lot easier. I sync Shopify just because their shipping is a lot better than comment sold shipping. It’s a bonus that you can sync the two because where one lacks the other picks up so it really works out in the end.

Alternatives Considered

Shopify

Reasons for Choosing CommentSold

Because Shopify don’t have a mobile app nor can you find live to shop!

Switched From

Shopify

Reasons for Switching to CommentSold

Because of the live feature.

Response from CommentSold

Hi Carissta! Thank you so much for taking the time to leave us feedback. We're so happy to hear CommentSold was integral in changing the way you operate your business! We are always striving to make our customer service experience the best and most efficient for our retailers so that you receive the assistance you need in a timely manner. This feedback is incredibly helpful for us - I'll be sure to pass it along to the rest of our team. Looking forward to your continued success in the future!

Replied 8/10/2021
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 26/03/2024

CommentSold is a total scam!

Terrible. I could not recommend it to anyone!

Pros

Absolutely nothing. Horrendous product with horrendous customer support and unethical business practices.

Cons

Nothing works, customer support wouldn't care less, there is NO WAY to CANCEL a subscription. Just a sham of a product.

Tammy
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/10/2021

Comment Sold made my life easier

All in all I really found Comment Sold easy to use and it made my life much easier.

Pros

I loved the ability to sell live, and no need to prepare an invoice. Also love integrations that sent out emails about sales or abandoned baskets. Inventory management gets A+++

Cons

I really dislike the shipping pricing feature. Also the shipping feature never worked well for me

Alternatives Considered

Shopify

Reasons for Switching to CommentSold

It had everything I wanted in a product. Especially the Live sale feature.

Response from CommentSold

Hi Tammy! Thank you for taking the time to leave us a review. We're so happy to hear our automatic invoicing, marketing automation, and inventory management features have been beneficial for you and your business! We're sorry to hear that - we are always looking to improve our product to better serve our retailers. I would definitely recommend hopping in to chat support to see if our Customer Success team can assist or if you have any suggestions regarding our shipping feature, you can submit a request here (https://commentsold.canny.io/feature-requests). Looking forward to your continued success!

Replied 13/10/2021
Traci
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/10/2021

CommentSold...I'm a believer!

I love my experience with CommentSold! I frequently utilize the chat function to ask for assistance, our Account Strategist is so friendly and helpful, and we LOVE the APP! Our site is gorgeous too. I absolutely love this platform!

Pros

I absolutely love CommentSold and recommend it to any small business owner that utilizes live streaming for retail sales. The help functions that walk you through any possible setup question you have are very comprehensive and easy to follow, and the chat support is always there for anything you might need. The videos that auto upload to the website and APP are crucial to the success of our business, I love it!

Cons

The only thing that would make this perfect is to integrate Synclogic directly without the Shopify extension.

Alternatives Considered

Shopify

Reasons for Switching to CommentSold

CommentSold has a more beautiful website presentation than Shopify, and also has the option of adding the APP without a 2nd integration.

Response from CommentSold

Hi Traci! Thank you for taking the time to leave us a review. We're so happy to hear about the ease of your setup experience and the great success you've had implementing CommentSold for your business! Looking forward to your continued success!

Replied 13/10/2021
April
  • Industry: Luxury Goods & Jewelry
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2021

The biggest improvement to my online presence!

The benefits this service has given me is more than I can list. I recommend it to anyone who asks and has a high enough monthly sales volume to afford. I may have started before my sales volume was as high as intended for a service that takes a %, but the time it saves me is very much worth those minimal fees.

Pros

Prior to CommentSold I would host online live shows, after each show would spend 3 to 5 hours billing my purchasing customers. This included reminding them with photos which items they had purchased. It was a HUGE time suck for me personally. I was drowning in my billing and unable to keep up with day to day tasks. I now have a GREAT customer base, the ability to appease their needs better and more efficiently, and have been able to dramatically increase my product selection. I wouldn't be this far in my business without CommentSold!

Cons

I hope that one day there are more tools for our online website editing. The release this year was amazing, I am sure the next will be better!

Alternatives Considered

Shopify

Reasons for Choosing CommentSold

To have a purchasing platform linked to my Facebook and Instagram.

Reasons for Switching to CommentSold

The ability to claim and invoice during a live.

Response from CommentSold

Hi April! Thank you for taking the time to leave us a review. We're so happy to hear that CommentSold has helped you and your business - especially when it comes to invoicing after live sales and increasing your product selection! Looking forward to your continued success in the future!

Replied 30/09/2021
Kris
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/10/2021

Very pleased with the about we have been able to scale!

I’ve had an overall great experience with the company!

Pros

I love how easy it is to use. It’s very user friendly.

Cons

The price, not having a POS system yet.

Alternatives Considered

BigCommerce and Shopify

Reasons for Switching to CommentSold

The ability to for have social selling, website and an app!

Response from CommentSold

Hi Kris! We appreciate you taking the time to leave us feedback. We're happy to hear your experience utilizing CommentSold for your business has been easy and helped you scale! Wishing you continued success in the future!

Replied 13/10/2021
Shannon
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 3/10/2024

Worth the money and time

Missed sales due to the lag time but makes the selling of items in a auction like atmosphere and engages your customers

Pros

Comments are real time with all customers able to see real time inventory

Cons

It can lag in real time and it can frustrate your customers

Spring
Spring
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 28/09/2018

Easy.

It’s been an interical part of our business and it’s success. They’re have been growing pains and kinks for course but they solve them quickly. Love the continued updates.

Pros

It’s super easy. They continue to update. It’s changed our business for the better. Helps with inventory. It’s like having 5 people work for you without the cost.

Cons

Wish the app was available to everyone not just the upgraded people at a high cost. Wish you could upload videos.

Alyssa
Alyssa
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2018

Streamlined my boutique & A+ Customer Service

I have solved the pain of keeping track of my inventory and delays in shipping. It also makes it easy for me to track things in regards to revenue and gross profit which I would have to do in an excel spreadsheet. The customer care team is absolutely amazing. You quickly chat with them and they respond in seconds and if you are like me, I was assigned one point of contact who takes care of my account. I also like that they have extensive help guides and bug fixes with release trains and updates.

Pros

I love that it has streamlined my process, easy to track my inventory, post my products, keep track of waitlist, returned products, revenue, and shipping and labels. It has become a one stop shop that has allowed me to maximize sales of my boutique.

Cons

I wish that we had the ability to use it as an all around CRM (Customer Relationship Management), because I sell to customers outside of social media and would like to keep all of my sales, invoicing, and shipping in one thing.

Carrie
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 4/10/2021

Game changer

Overall, I felt that comment sold is a very valuable tool in our business. It has completely revolutionized the way that we do are selling. And in my industry, I’m one of only two people that have an app. So it’s very intriguing to potential vendors to work with us.

Pros

I love the freedom from manual invoicing. I also love that now people can use comment sold payments. The customer service is always really good.

Cons

I wish we could go live in our VIP groups on the app. Sometimes the customer service agent doesn’t come up with a solution. It would be nice if there was a second to your person that they could transfer you to.

Response from CommentSold

Hi Carrie! We appreciate you taking the time to leave us a review. We're so glad that CommentSold has completely replaced your manual invoicing! The ability to go live in your VIP groups on the app is a great feature request. We are always looking to improve our product and we crowdsource feature requests here: https://commentsold.canny.io/feature-requests. Our developers and CEO check this weekly, so we'd love to have your suggestion submitted as a request. Wishing you continued success in the future!

Replied 8/10/2021
Allene
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 4/10/2021

The Hidden Trunk

The

Pros

We love the ease of invoicing and managing inventory.

Cons

The only thing missing is a POS. I would love to be able to use only one platform.

Response from CommentSold

Hi Allene! Thank you for taking the time to leave us feedback. We're so happy to hear that implementing CommentSold for your business has been easy and efficient. Yes, we understand how important a Point of Sale system is for our retailers. We currently have this feature request under review. You can stay informed about any updates here: https://commentsold.canny.io/feature-requests/p/point-of-sale. Wishing you continued success in the future!

Replied 8/10/2021
Kim
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2021

Love Comment Sold

Best decision I could have made. Can't imagine trying to keep up without it. Really a game changer for my small business!

Pros

Inventory and no more invoicing! Bookkeeping and ease of figuring taxes also a huge help.

Cons

Can't think of any negatives. Maybe more options to pay, but there might be now and I'm just unaware.

Response from CommentSold

Hi Kim! We appreciate you taking the time to leave us feedback. We're so happy to hear CommentSold was the best decision you made for your small business! Wishing you continued success in the future!

Replied 30/09/2021
Deidra
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/03/2021

Great for Inventory!!

I've been using CommentSold for almost 2 years now and I feel like it's getting better and better!!

Pros

Love how you can post all your pictures in one place, break them down into albums, and price however you'd like!! The pictures are vibrant and everything is laid out wonderfully!!

Cons

The one thing I don't particularly like is that you can't always zoom in on a picture like you'd like too, especially if there is a certain print or color you'd like.

Response from CommentSold

Thank for the awesome review, Deidra! We are happy to hear that you are enjoying the inventory management function, and we will take your feedback on zooming in on the photos into consideration as we make improvements. Looking forward to your continued success in the future!

Replied 1/04/2021
Kyle
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/10/2018

Comment Sold is the BOMB.COM

Overall we love CS. It gets better every day and I can't wait to see what the next year holds and what kind of features that CS develops. Keep up the good work!

Pros

Commentsold has allowed us to automate daily task, and continues to evolve. I think that is the neatest part of being apart of the CS family is that the platform is changing all of the time. The CS we have today is completely different than a year ago when we signed on.

Cons

Because the platform is ever evolving sometimes small details can get missed or features get released that are glitchy. I understand the nature of it is to release the features and then continue to adapt them and change them so learning to understand that sometimes things break has been my least favorite part but a very small part. As a whole I would still rate CS as A+!

Karissa
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 30/06/2021

The best website for retail

So far my experience has been really good. I love how easy it makes it for others to shop with us. Some of the people that work for the company are not so knowledgeable.

Pros

I love how easy it is to integrate this website and software with selling onto Facebook. Also they make it easy to set up an app for others to use and shop through.

Cons

There are a few features I wish could be included when setting up the website like adding a picture to the about us page. But it is things I can easily work around.

Response from CommentSold

Thank you for taking the time to leave us feedback, Karissa! We are so happy to hear that you've found integrating CommentSold with your social media accounts easy and effective (and that it's made shopping for your customers easier, too!). We actually just released our new Webstore that allows you to have a picture on your "About Us" page! We are always striving to assure that we provide you with the best assistance and resources - please feel free to reach out to our Customer Success team if you have any questions and they'd be happy to help. Looking forward to your continued success in the future!

Replied 13/07/2021
Erin
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2018

Review

I love that they are constantly working to improve the software and make it better. They take all customer suggestions and review and implement them if possible. They care about how the users feel about the software and the customer service is quick and direct.

Pros

This makes it extremely easy to process a lot of orders quickly. We used PayPal before this and it was very time consuming and difficult to manage. This way allows items to flow easily to next in line if not paid in a certain amount of time and we never have to touch the transaction until it’s completed.

Cons

Paying 6% per transaction is high. I do wish the fee removed from each sale was less.

Tara
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 5/08/2019

Great for my Facebook LIVE sales

CommentSold has made my LIVE sales run so much smoother with less disputes over purchases since all comments are logged.

Pros

Comment Sold's waitlist feature is a lifesaver!! I can easily look at the data that tells me which products are the most popular and easily recognize what I should purchase again!

Cons

An app for my phone would be great! Other than that, I really have no complaints about the software.

Stacie
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/10/2018

Robot.

It’s great. It lets you do your job more efficiently and effectively. I love the auto scheduling and helps keep everything organized.

Pros

It’s like a smarter more efficient version of yourself. It’s great at assimilatinginformation and inventory management.

Cons

There’s no number to contact direct. I’d love an option to upload videos. Make the app more readily available.

Katherine
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/10/2018

Comment Sold Personal Life Saver!

Comment Sold has saved me at least 20 hours of invoicing time weekly! Our customers love the App.

Pros

The updates are numerous each week and they really listen to feedback!

Cons

App pushes sometimes can't be chosen when linking products after posting to facebook. Sometimes I don't want an app push.

Bre
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 5/10/2018

CommentSold Review

I have Had a pretty good experience. Love the system. Wish I knew More it offered.

Pros

Not having to send invoices to customers, user friendly to my customers.

Cons

Having to manually enter the weight for every size option. Not knowing all the features it offers.

Christina
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4.0
Reviewed on 9/10/2018

Comment Sold Review

We have increased our profit every month with comment sold

Pros

I love that our customers can shop in our Facebook group where as with Soldsie it has to be a page

Cons

We also have a brick and mortar location which our customers love, I wish that Comment sold would make a "pay in store" option for our customers who don't want to put their credit card information online.

Ashley
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2018

What every boutique needs!

Great Customer service! Someone is always just a chat away whether on the platform or in the Facebook group.
They stay on top of updates and keep us well informed of social media changes and ways to grow our business. They truly care about their customer.

Pros

Very user friendly. Easy to navigate and it’s always improving.

Cons

Only lets you share inventory for one location.

Ayanna
  • Industry: Apparel & Fashion
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 9/10/2018

Comment Sold is a great e-commerce system for new businesses

Overall my comment sold experience has been amazing! I would definitely recommend the service.

Pros

The customer service! Any issues that arise the team behind comment sold are only a message away and work very quickly to solve any problems a growing online business has.

Cons

Customers should be able to cancel orders!

Renee
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/10/2018

Owner

I have had a wonderful experience with comment sold. I feel they have done a great job listening to their customers problems and suggestions on how to make a better product that best fits the needs of their customers.

Pros

I liked how easy it was to use this program. It didn't take long at all to be able to figure out how to get my business up and running with the software. I was also pleasantly surprised by how easy it was to navigate through the online customer service. Each time I had a question there was always someone there immediately to help with answers.

Cons

I haven't really found anything to complain about as of yet.

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