--- description: Review of Froged Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Froged | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Froged](/software/180817/froged) # Froged Canonical: https://www.softwareadvice.co.nz/software/180817/froged Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/180817/froged?page=2) > FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and retention to proactive customer support. We provide complete customization with our scalable and adaptable technology from - \* Behavioral segmentation \* Product Flows \* Knowledge Base \* Email campaigns \* NPS Surveys \* In-app widget \* +2k integrations and API \* Dedicated CS Manager and Dev team > > Verdict: Rated **4.5/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 56 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Froged Technologies - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile) - **Supported Languages**: Basque, English, European Portuguese, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 206 more ## Features - A/B Testing - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Campaign Management - Canned Responses - Chat/Messaging - Churn Management - Client Portal - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring ## Integrations (6 total) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Intercom](https://www.softwareadvice.co.nz/software/378292/intercom) — 4.5/5 (1131 reviews) 3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Essential tool for customer success and onboarding process" — 5.0/5 > **Michele** | *8 July 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The software is no frills\! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined. > > **Cons**: At the moment I don't find any noteworthy negative aspects. ----- ### "I would recommend Froged to all businesses needing a CRM system" — 5.0/5 > **Jessie** | *9 March 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: - Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good \& fast customer service > > **Cons**: - In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in > > Very good\! ----- ### "Cons at best." — 1.0/5 > **Timothy** | *15 June 2023* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices. > > **Cons**: I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal. > > horrible, overall. ----- ### "A great new comer in the Customer Education and KB game\!" — 4.0/5 > **Chris** | *31 January 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great \[sensitive content hidden\] who is open to challenges.Very cute product and easy to implement \& use. > > **Cons**: Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options. > > Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with. ----- ### "Froged never stops surprising us\!" — 4.0/5 > **Edoardo** | *8 July 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. > > **Cons**: Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot > > We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/180817/froged?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/180817/froged) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data