JumpCloud Directory Platform

Pros

it's easy, and fast, and no need to do so much training with the new hires, which is a blessing when dealing with these kinds of software, so if this is your first time, I honestly recommend it.

Cons

sometimes they have glitches but you report them an it get fix right away most of the time, so like I said if this your first time, go on with Jumpcloud

Pros

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Cons

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

Excellent tool to provide solid SSO login service and secure info.

Cons

Not very user friendly for Mac calling for consistent logins each time during restarting computer.

Pros

User-friendly interface, convenient device management

Cons

Limited reporting features, occasional syncing issues

Pros

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Cons

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

The interface is user-friendly and the ability to manage multiple systems and applications from one platform is a game changer.

Cons

The onboarding process could be simplified, and it would be helpful to have more integrations with third-party apps.

Pros

the entire program of jumpcloud. for security and easy to access.

Cons

it cannot be easily access or hack by someone

Pros

JumpCloud has comprehensive security feature and cross-platform compatibility.

Cons

JumpCloud can be cost-effecCtive for small organizations, whereas the costs can increase significantly as the number of users grows or as additional features are required.

Pros

The software is easy to use and integrates well with other tools.

Cons

There is a learning curve when setting up the initial configurations.

Pros

easy to integrate with services and manage, cloud based

Cons

pricing is high, not a true radius saas solution

Pros

Ease of use such as managing devices, locating the keys.

Cons

Offline device support is lacking some functionalities - such as locking an offline device.

Pros

-Duo Security, which adds an extra layer of security to the login process with multi-factor authentication (MFA).-WebAuthn is another authentication method that uses public key cryptography to verify users' identities.-TOTP is a type of two-factor authentication (2FA) that uses a time-based code that changes every 30 seconds to authenticate users.- MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access, making it simple to manage user access and permissions. These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment is a fantastic tool for managing software within a company. Administrators can remotely deploy and manage software updates, Also it provides insights into device usage, enhanced.

Cons

- the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a routine basis raises the risk of error. A user, for example, may select the inaccurate machine or screw up to select a device, resulting in incomplete updates or installations. As a result, devices may become vulnerable to security threats or stop working correctly.

Pros

It's cloudy, SaaSy, and requires no on-prem or self-managed hardware to maintain.

Cons

Feature rollout is random. Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten.
What's important to me and my company's use-case isn't always going to match up with what matters to JumpCloud.
That being said, certain features are a long time in the offing.

Pros

I love that this DaaS product "just works" right out of the box. There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement. We went from a small company that was ravaged by "password fatigue" - we separate passwords for everything with no central password app. It was a nightmare. After deploying Jumpcloud, we were able to make use of many of the features hidden in our networking gear. Within a month, we had unique (per user) credentials to get into everything. VPN, Wifi, NAS, System Accounts, Email...SSO. The password complexity is adjustable and can rotate. 2FA is simple to deploy and is icing on the cake. All of this in a Mac, Linux and PC environment....you really can't ask Active Directory to do that.

Cons

While the support for features and processes pertaining to Jumpcloud are documented well. At times the instructions can seem vague and maybe presume too much. However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site. Nonetheless, I'll give them a C+ for walking through a couple nerve-racking installs the first time through.

Pros

The best part of Jumpcloud is the ease of use for setting up things that we need quickly.

Cons

There are offerings here that I know nothing or next to nothing about. ot the failt of Jumpcloud - I need to spend the time

Pros

Jumpcloud is the chameleon that becomes one with any setup you throw it into.
Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud.
Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned.

In one word: Brilliant!

Cons

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud.

The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.

Pros

The software was very easy to use. Good replacement for an active directory to IT infrastructure into the cloud.

Cons

Still missing some option and function that we need as an company.

Pros

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Cons

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

Pros

The fact that they offer 10 devices free for anyone is, in my opinion, a great business move to get IT users to at least try the product, if not use it within our personal home labs in order to get that to translate over to those same techs pushing for it to be used at their jobs.

They’ve also been making security management easier to use and more main stream for most anyone.

Cons

While they do have legacy ldap integrations, it’s not really all that usable in any meaningful way. Have a synology NAS that you are trying to sync up your user’s ID’s for permissions? Good luck to ya! Use Linux and want more of the features that macOS and windows users have available to them? You gotta do it manually and without a lot of direction.

Pros

Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost.

Cons

Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud.

Pros

Easy to manage companies remotely, and also when configuring computers.

Cons

Little bit price, when need only for authentication.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Cons

Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

Cons

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Pros

We like the ease of use for deployment and managing users in one place. We like the ability to add apps easily to single sign on

Cons

MDM for IOS/Android is Missing the mark. Jumpcloud is also missing several "one click" options to enable single sign on for some apps like Meraki etc.. I would expect a of an API solution for things like Meraki. The MDM options overall are lacking as in I am not able to push WIFI config via MDM which I consider a basic task.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

As IT admins for a K-12 school, we like to be able to map different software solutions to our users to manage licenses and to leverage SSO.

Cons

The lack of CSV exports for admin data and having to rely on the API. The API works well so that is not an issue but not all admins are able to leverage it.

Pros

I really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise. The ability to manage user access and permissions across multiple devices and platforms was also a huge plus.

Cons

The pricing was a bit higher than I expected, especially for the more advanced features. I also encountered some minor issues with the user interface and had trouble finding certain settings and options at times.

Pros

JumpCloud makes big promises, and for some organizations with development teams, they may be able to get it to work.

Cons

I have worked for three organizations that all attempted to use JumpCloud and ditched it due to its complexity and configuration woes.

Pros

JumpCloud Directory Platform offers flexible deployment and feature-rich solutions. It seamlessly integrates with Google Workspace, enables efficient device management, and automates tasks. With constant updates and a user-friendly interface, it's a complete IDP solution for our systems.

Cons

JumpCloud Directory Platform is a solid alternative to Active Directory, but lacks some features like Google Groups and iOS management. Recent updates have improved functionality, but automatic updating for Mac apps is still missing.

Pros

We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes.

Cons

Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS.

Pros

The ease of use of Jumpcloud and setting up our office equipment is the best thing about this service. Being able to add users with the ease of a click to shared machines, or adding new staff to your office Wifi, or make sure you have the best policies in place to keep your machine secure. JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team

Cons

There isn't much to not like anymore. They now have VPP deployment for Macs and custom package deployments for mac. The only shortfall, for now, is that there currently isn't the ability to do automatic updating of Mac apps purchased via VPP. The last part that we'd like is iOS management.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

I really love that this software allows us to take control over a wide variety of computers, provides a central IDP for LDAP and Radius and allows us to provision computers and users with ease.

Cons

At this point, I think the only thing I am missing is the ability to control apps outside of DEP with Macs (like Chrome and Google Drive). Also linux app control.

Alternatives Considered

Reasons for Choosing JumpCloud Directory Platform

Reasons for Switching to JumpCloud Directory Platform

Pros

SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

Cons

1) No nested user groups! I feel this is essential for identity and access governance.
2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS.
3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022.
4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well.
5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

Alternatives Considered

Reasons for Choosing JumpCloud Directory Platform

Switched From

Reasons for Switching to JumpCloud Directory Platform

Pros

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Cons

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

Cons

A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.

The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.

Not able to tailor the automated emails that come from the system to your users as it stands

Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)

Currently no ability to assign users to OUs from within JC to Gsuite.

We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

Jumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.

Cons

Jumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.

Alternatives Considered

Reasons for Choosing JumpCloud Directory Platform

Switched From

Reasons for Switching to JumpCloud Directory Platform

Pros

I love its ease of use. Getting started using it was effortless as a single tech doing the work. Its ability to serve as a directory server for G Suite, PowerSchool (LDAP), and WiFi (RADIUS) makes my life so much easier. And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email. JumpCloud can "pull" G Suite Accounts if they already exist, and I love how it can "push" accounts as well for creating new users.

Cons

There are a few niceties that they haven't implemented yet. Extensive logs can easily be pulled via their API, but they aren't available via the web-gui. They also haven't yet managed to implement the ability to manage Google Groups through their interface yet (but that's supposedly coming soon).

Pros

I like using the commands feature mostly out of the all of the modules. It allows me to automate my environment and support my helpdesk effectively from behind the scenes.

Cons

The software list and policy review. Software lists are cumbersome; the policy checks cannot be searched and appear to be incomplete.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

Simplicity, constantly enhancing UI, constantly enhancing features

Cons

Wish the SSO feature was more robust when we procured JumpCloud (we were an early adopter), as we would have possibly opted for it over Okta

Pros

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Cons

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Alternatives Considered

Reasons for Choosing JumpCloud Directory Platform

Reasons for Switching to JumpCloud Directory Platform

Pros

Cross platform support is the important feature I like about with the power of automation through script execution and policy management.

Cons

Software management is the least interesting feature through it supports Chocalatey package manager out of the box, it would be bit risky to use the community packages.

Custom package deployment through chocalatey is pain for the admin to setup securely

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

broad support for many platforms as well as many login languages and operating systems

Cons

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

Alternatives Considered

Reasons for Choosing JumpCloud Directory Platform

Switched From

Reasons for Switching to JumpCloud Directory Platform

Pros

Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

Cons

I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

i like the control it has for configuring usage, compliance and security. I have mostly worked with SSO apps and some user grouping setup and have found great benefit. I also love the fact that it has a intuitive UI.

Cons

I think one issue another admin had was compatibility and roll out to 'take over' laptops, PCs and servers with the agent. My issues I think are the fact that sometimes the SSO apps dont work cleanly - ie. logs us out soon, etc. Another thing I think is the performance of the platform at times is a little slow.

Pros

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Cons

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

Pros

In the cloud, do not have to care about the physical servers. Asset management and software deployment. Policies can be implemented very easily as well with just a click of a few buttons.

Cons

Integration with macOS could have been better. E.g - If a new user is tied to a macOS laptop and the "Change password at first login" option is selected, there would be no way that the user would be able to login.

Pros

Gave us a single complete IDP solution for all of our systems and services.

Cons

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.

Pros

Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.

Cons

Some UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits.
Admin/Sudo permission can include a scheduler or timer to auto disable.

Alternatives Considered

Reasons for Switching to JumpCloud Directory Platform

Pros

User management in the cloud has made it easy to integrate with SSO from our software vendors.

Cons

Dependent on JumpCloud to have consistent uptime. Have only had one outage lasting more than an hour in the five years we have used it.

Pros

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource. It gives me as an MSP (Managed Service Provider) the ability to manage access security from a single cloud-based platform.

Cons

Pricing can add up quickly, and a prospective user should carefully plan out your implementation strategy so you can look at their different pricing scenarios and not overbuy. Also, there is weakness in the strategies for security revolving around password resets and for lost/stolen mobile devices.

Pros

Easy UI, Lots of integration and new features

Cons

Support needs to get more proactive and know their product more better