About STS Cloud

STS is a cloud-based Sales and Catering system that supports catering and sales work groups and enhances their performance. As it is 100% web-based, it does not require installation or maintenance. Users can access a customer’s details and reservation data anytime, anywhere via a computer, mobile, or tablet. CRM of STS Cloud helps organize your sales process. You can manage reservations without any hassle with complete GRC functionality. Features like catering contracts, banquet checks, BEOs and team synchronization are included for smooth operations. Capturing and managing leads is much easier with STS Cloud. Document merge functionalities enable you to merge agreements and BEOs easily. STS prepares necessary reports related to sales, pace, GRC etc. for performance monitoring. Users can easily manage an unlimited number of accounts in it. Recording calls and accessing the call history are possible with STS. During special occasions or festivals users can also manage the rates of their property.
STS Cloud Software - 1

STS Cloud pricing

STS Cloud does not have a free version and does not offer a free trial. STS Cloud paid version starts at US$139.00/month.

Starting Price:
US$139.00/month
Free Version:
No
Free trial:
No

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STS Cloud Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.1
Ease of Use
4.4
Customer Support
4.6
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All STS Cloud Reviews

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125 reviews
Ricki
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/02/2020

STS organizes my Day!

Overall, I am more organized and productive because of sts. It allows me to work ahead when I need to and record all of my activity. Working in sales can be a fast paced environment and it definitely keeps up with me!

Pros

I love STS! My favorite features are the follow ups, it helps me set reminders to keep communicating with my clients, and since there are hundreds of them, I need the reminder! I also like the reporting functions, it lets me know my progress and help set goals for the rest of the week.

Cons

What I like least is that it is Web based, which means the performance can vary because of WIFI or general setbacks. this doesn't happen often but when it does it seems it is always at the most inconvenient time lol.

Maggi
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 4/06/2019

Wonderful service and easy to use product

I love the quick response from the sales team and the helpdesk. I have been working with the program for several years now and really feel that it makes my teams job easier.

Pros

I enjoy the ease of use and how intuitive the product is. It is ideal for a smaller independent property and sales team - and ideal when compared to Delphi in ease of use and price point.

Cons

I love STS and the partner product proposal path- but I with the two worked together for pace reporting.

Emily
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3.0
Reviewed on 4/06/2019

STS Review

It works but I think that there are numerous things that could make it a better product.

Pros

I like that it offers the ability to send a proposal and a contract and receive back a signed contract and the ability to encrypt the credit card information. I also like how the proposal looks. I like that it is cloud based.

Cons

I don't like that it is not very user friendly. My clients often have issues with the e-signature software. I don't like that there is not an option to provide a BEO without prices on it like there was with the software that I used before. I don't like that I can only duplicate a booking from the booking page and not just from being in a particular booking.

Efrain
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2019

A great system in need of some security features.

In general, our experience have been good. It is a great program easy to read and to work with. We can't wait to receive more improvements.

Pros

Love that is web based and can be accessed virtually anywhere.

Cons

I don't like that it does not have any security levels. Anyone can log in and make changes to any bookings without permission. There should be levels of authority where the Director of Sales and the Administrator are the only ones that can make changes to other user accounts. Similar programs allow "only" the Director of Sales and "Admin" to change bookings from tentative to definite and to be able to have access to all reports. In addition, all contracts print with a small font making it difficult for many clients to be able to read them.

Ruth
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/02/2020

Good but would appreciate a new feature

Over all I am quite please with the program.

Pros

It is very user friendly and easy to use. I was able to navigate the program and use it with minimal training. I love the reports feature that allows you to access a wide verity of reports. The search feature is great as well and very helpful.

Cons

I wish that when emails are linking to STS that it would link that correspondence to the contact, not the account. If we ever move a contact to another account or an account of their own, all correspondence with them does not come along to the new account with the move. Also if you click on a contact it would be nice to be able to view all activity and correspondence from that contact under their info. This would help immensely on accounts that have multiple contacts. That way you don't need to go sorting through pages of information to see what that one contact said or did.

Rachel
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3.0
Reviewed on 12/06/2019

User Friendly But Lacking on Reporting

STS makes tracking bookings and accounts very easy, and we are also able to use it as a tool for prospecting.

Pros

STS is very user friendly. Having some experience in Delphi, I was able to make the transition to STS easily.

Cons

Reporting at times can be inaccurate. Reports will randomly show no revenue for groups that have been entered with revenue. Also STS has yet to successfully integrate with our Operating System, though that is probably more the fault of the OS than STS.

Response from STS Cloud

Hi Rachel. Thank you for your review of STS Cloud. We appreciate your comments and feedback. Please send me details related to the inaccurate reporting. We can help troubleshoot and resolve the issue. Regarding integration with your PMS. You should have a one-way interface already set up. This feeds pick up numbers for group bookings back into your STS Cloud system. If this is not working, please let us know.

Replied 28/06/2019
Samantha
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 12/06/2019

STS at The Godfrey Hotel and Cabanas

Overall it has been trial and error as any new software. I have learned a lot about fixing the codes so I am able to fix most things on my own.

Pros

It is easy, self explanatory easy to learn.

Cons

I don't like that the BEOs have the Sales Manager listed on them and not the Catering Manager. I also don't like that the resume only shows the account name and not the booking name.

Response from STS Cloud

Hi Samantha. Thank you for the review, we appreciate and value your feedback. Our BEO's offer quite a bit of flexibility to customize content per client. I'll put in a request with our team to add the Catering Manager's name. We'll also look into adding the booking name to your group resume.

Replied 14/06/2019
Karen
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

4.0
Reviewed on 12/02/2020

Great program

STS is a great program for hospitality service.

Pros

Running the reports are easier compared to our older program (Five Star)
It's easier to search when you are looking for a particular event.

Cons

When looking at the function diary, you should be able to type the date instead on clicking the calendar.

Response from STS Cloud

Thank you for your comments! The Function Diary lookup does use a calendar for a date, and you can also change the view from daily to Weekly or Monthly if a user prefers a wider view of space availability as well.

Replied 16/04/2020
Dina
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2019

Love STS

I have been working with STS for a little over a month and I definitely like it

Pros

How fast it works and I find all my answers regarding groups.
It's always the number one to go to if I needed to get to the bottom of a group

Cons

In order for me to get to a change that happened within a group, I wish there was a shorter route to do so

Response from STS Cloud

Hi Dina. Thank you for the review. I have some suggestions for you when make changes to a group. To get to the account or booking quicker, try using the rocketship icon in the top left corner. The rocketship provides quick access to your recent accounts and bookings. You can also try using the search field. You can search by any key term (account, contact, booking, etc....). The results of the search will take you directly to an account or booking. Hope this is helpful.

Replied 3/10/2019
Kaleah
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/09/2020

Great Software that is essential to Hospitality Sales

Great so far. No complaints. Easy to use, easy to load anywhere.

Pros

Ease of use and access that I can utilize anywhere. Meeting and catering easy to load into system and calendars easy access.

Cons

Nothing. everything is pretty simple to use and access. Not many glitches like older programs in the past.

Response from STS Cloud

Thank you for the review, Kaleah.

Replied 25/09/2020
Lauren
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 12/02/2020

Nice Change

I have seen better communication among departments as all of our correspondence with clients can be found in one place. If one of the sales team is absent and one of their clients contacts for assistance, another team member can see what has been discussed and help to the best of their ability.

Pros

I like how I can access everything from home. Prior to our switch to the cloud, we used the desktop version of STS which made it difficult for me to access outside of the office as I use a Macbook at home. I do also like its ability to store all of our information (documents, emails, contracts, etc.). All of our needs are in one place.

Cons

I still have some technical difficulties when it comes to moving or changing events. Sometimes the service charge or taxing area is adjusted, then saved, and it still will not show on the catering functions as changed. I also have trouble deleting an event as we were reorganizing our accounts and contacts into new groupings and accidentally duplicated some events. I try to delete them and it will not work.

William
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 11/02/2020

STS Review

overall experience has been very positive and I would recommend using the STS system.

Pros

The STS system is largely intuitive to use. features are well placed and easy to find. Customer service is responsive and the team has adapted well to transitioning from using STS from Delphi. Far more "bang for the buck" with STS vs Delphi as well.

Cons

I wish the back end reporting was more robust and I would like to have the option to create custom reports (like Market Vision)

Response from STS Cloud

Thank you for your feedback and we appreciate our partnership with you. We are always working on reports to enhance the tool and incorporate more ways to provide some user specific needs for data.

Replied 16/04/2020
Lisa
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2019

STS is a great tool for Sales Professionals!!

Pros

I like the ability to input your daily calls into STS and then at the end of the week you are able to send your report to your Manager or to your Director. I also like that you are able to create traces and add notes to setup reminders for clients that you will need to follow up with.

Cons

I would like for the opportunity section to be a little different when making calculations for different cabins when using the cruise ship format that I am currently using.

Thomas
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/06/2019

STS

My experience with STS has been an exceptional experience.

Pros

This keeps my clients and a regular contact. Keeps me very organized and stores all of my conversations with the clients. I would recommend this program to any sales managers in any business.

Cons

I have nothing that I do not like about this software.

Jann
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 13/02/2020

BWP

It took some time for us to understand exactly how and where to enter information so that the reports would come out properly and everyone could go online and look at the information,

Pros

Reporting aspect of the system, once we figured out how to get what we needed.

Cons

Learning all of the tricks to make it work for us

Response from STS Cloud

Thank you for your feedback and we are happy to hear you have found the reporting tool useful for your operation. We are here to assist if you have any questions as well.

Replied 16/04/2020
Adrielle
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/02/2020

Easy to Use, Modern CRM for the 21st Century

So far I have really enjoyed using STS. I used Hotel SalesPro previously and I have some limited experience with Delphi and STS is far and away a better program than either of those. It is a very easy system to learn and use.

Pros

The software is intuitive and offers a lot of great functionality that is missing from older systems - like the ability to automatically log emails that are sent and attach them to the correct account. I also appreciate that there are a few different ways to navigate between different areas of the CRM, whether you use the search bar, the "rocket ship", or click on the accounts tab.

Cons

Certain things are difficult to find sometimes - like the contact name for a group. Also, changing the contact name on a group is a hassle. These are relatively minor annoyances, though.

Lauren
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3.0
Reviewed on 4/06/2019

STS Review

STS definitely helps with my overall organization and has made the Proposal side quick to draw up.

Pros

STS Cloud is our Proposal and Contracting System. It has ease of adding and updating Clients in the system. The Calendar makes it easy to keep track of what you have going on at your venue. From Meetings to Banquets to back of the house goings on, it is all on your Event Calendar. I also like the daily Dashboard. This gives you your week at a glance, making it easy to plan your weekly strategy.

Cons

The Function Diary is a little confusing. It seams like it would be easier to just have the Event Calendar. On the Proposal Path side, once your have a Proposal that is to become an event, it doesn't convert to a Contract in STS>

Alison
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5

3.0
Reviewed on 6/02/2020

STS Review

Overall it is a great option for smaller companies - I can see that it is growing and enhancing it's features. I hope to be able to utilize it to it's fullest potential.

Pros

I like that it is web based and that it runs rather quickly and efficiently.

Cons

There are many little things that I find to be not user friendly. Having come from a property that used Delphi.fdc I find that there a lot more features with that system than with this one.

Example - hiding details from an Event Order, Copying Event Orders, Referencing Event Order Numbers, Merging Event Orders, Sorting Data, Searching Bookings - all much easier to do in Delphi.fdc

Trev
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 12/02/2020

STS Sales and Catering

The program is cloud based, so sales trips and remote working is easy.

Pros

Easy to use, great layout, love that its cloud based. Can work remotely if needed.

Cons

Software is very slow. Reporting is hit and miss. Would like to see increased speed and reliable reporting. I also use to for two hotels, and when I copy a booking it brings over the rooms from one hotel to the other on the back end, even to the screen is blank when I enter in my rooms.

Response from STS Cloud

Thank you for your feedback. Our programming team has addressed the comment noted about the copy function in a multiple hotel database. We appreciate your client input to make improvement for all users.

Replied 16/04/2020
Mireya
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 19/02/2020

BEO's

Pros

Easy to learn and you can find everything very quick

Cons

There is no option to copy the same event with the complete information already filled in.
Also when you want to save the changes in the PDF Beos there ir no option to select some of them and is one by one.

Brian
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 5/06/2019

A Great Brand

Pros

The functionality of the program is great having multiple spots for inputting different items and ways to solidify your clients have a contract they can completely understand.

Cons

Wish that you could have all rooms on the same contract to save paper.

Vanessa
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/02/2020

Software Review

Overall it is great software to use for my business type

Pros

I like that everything is so convenient and easy to access

Cons

I don't like that it doesn't let me edit on somethings. I have to get out of it and then go back to edit.

Response from STS Cloud

Thank you for the review, Vanessa.

Replied 27/02/2020
Laurie
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/06/2019

Best Customer Support Ever

Wonderful! they are the best at customer service and really are open to suggestions, ideas and generally just a great team.

Pros

Versatility of implementation of changes and ideas

Cons

No word option only PDF - for formatting it would be nice to have word

Amber
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 19/02/2020

Whole Office loves STS

Pros

STS has a simple, clean design that is very user-friendly. It's consistent and reliable, I don't ever "lose information" or have to wait for processing. It does exactly what it says it will do.

Cons

The search function. If you hit enter, the search doesn't work. You have to just type in the search words and wait, but muscle-memory has me hitting enter because that's how every other platform operates! It seems minor, but it's oddly counter-intuitive and I notice it a lot.

Response from STS Cloud

Thank you for your feedback - we appreciate our relationship with you a client partner.

Replied 16/04/2020
Rebecca
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 5/06/2019

STS- Does the job

I just dont find STS easy to integrate into my routine. It feels more like a chore and less like something that makes my job easier.

Pros

I think overall this site is pretty easy to navigate and user friendly.

Cons

I don't like that this software does not integrate with our PMS system, Opera. It creates twice the work in most cases and I find it to be a chore to use STS instead of it being something that makes my job easier as a sales software should.

Response from STS Cloud

Thank you for the review, Rebecca. Opera interface is almost done. This will be an optional add-on shortly.

Replied 10/06/2019

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