--- description: Review of Ruby Receptionists Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ruby Receptionists | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Ruby Receptionists](/software/179347/ruby-receptionists) # Ruby Receptionists Canonical: https://www.softwareadvice.co.nz/software/179347/ruby-receptionists Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/179347/ruby-receptionists?page=2) > Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offers live phone answering, call transfers, scheduling, payment processing, new client intake, and lead capture around the clock. Additionally, it provides live website chat to interact with and convert website visitors. This solution is utilized by small businesses in various industries such as legal, home services, healthcare, financial services, and business services. It assists small business owners by managing customer calls and online inquiries, allowing them to concentrate on their primary tasks. The goal of Ruby Receptionists is to foster meaningful connections and deliver outstanding customer experiences. It provides a range of customizable plans to accommodate the diverse needs of small businesses. The team of virtual receptionists undergoes comprehensive training to ensure personalized, high-quality service. This enables them to seamlessly represent each client's brand and seize more opportunities. > > Verdict: Rated **4.2/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 10 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ruby Receptionists - **Location**: Portland, US ## Commercial Context - **Starting Price**: US$140.00 - **Pricing model**: Usage Based - **Pricing Details**: Ruby bills per chat or per minute for receptionist services. Monthly plans are purchased and overage rates apply for chats or minutes used over the plan amount. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Automatic Call Distribution - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Reporting - Call Routing - Call Tracking - Call Transcription - Call Transfer - Caller ID - Chat Transcript - Chat/Messaging - Chatbot - Communication Management ## Integrations (6 total) - Clio - Google Analytics 360 - Grasshopper - Rocket Matter - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Appointment Scheduling Software](https://www.softwareadvice.co.nz/directory/4731/appointment-scheduling/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews) 5. [Intercom](https://www.softwareadvice.co.nz/software/378292/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Best Virtual Receptionist Around" — 5.0/5 > **Curtis** | *10 December 2019* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations. > > **Cons**: The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high. > > Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business. ----- ### "Ruby Representatives Represent Professionalism for Our Firm" — 5.0/5 > **Mike** | *30 December 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: They are professional and reliable. We know they will give us an accurate message from our potential new clients. > > **Cons**: We have had no issues with them. Great team. We are very comfortable with them answering the phone using our name\! > > Ruby receptionists are accurate, prompt, and represent the law firms very well. ----- ### "There are so many other options" — 1.0/5 > **Nina** | *11 October 2023* | Nonprofit Organisation Management | Recommendation rating: 0.0/10 > > **Pros**: The agents answered calls friendly, with a smile > > **Cons**: HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc. > > HORRIBLE\!\!\!\!\!\!\! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400. ----- ### "Ruby is amazing, but not for the faint of heart\!" — 5.0/5 > **Alex** | *16 May 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Their receptionists are great and the service they offer is top quality. They met all expectations\! > > **Cons**: It's not a "con" but, the service can get very expensive the more it's used. > > We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby. ----- ### "We Love Ruby" — 5.0/5 > **Penny** | *27 April 2021* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Easy to switch phones off and on. Their customer service is OUTSTANDING. > > **Cons**: I really don't have any complaints about this software, it meets and/or exceeds or needs. > > Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office. Their customer service is outstanding and we feel they treat our customers as their own. We can't say enough good things about their professionalism. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/179347/ruby-receptionists?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/179347/ruby-receptionists) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data