Tonkean

Pros

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.

Meetings and action items are always on point and ready for us

Cons

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Pros

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.

Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.

Value of the service for the money is much better than similar services.

Cons

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.

Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Pros

Easy of use to on-board & good support.

Cons

Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Pros

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Pros

Ease of integrating it with Slack. Runs super fast on Windows and Mac both

Cons

I would love to see it working on mobile phone just how it works on web browser

Pros

Ease of use and the UI are great. Mobile app and Slack integration are great. I found this much less software development centric than Jira and less Spread-sheety than Smartsheet.

Cons

It could potentially be too simplistic for more complicated and involved projects. It's flexible enough for me that i don't think i would run into that.

Pros

Tonkean has greatly simplified the process of managing client caseloads for several of our partners. It provides them with regular updates as to the status of cases, and allows them to ping associates for updates through the app.

Cons

As a non-admin user, I have very limited access on what I am able to do with the app, which can be frustrating when I am attempting to perform a simple task, such as assign a case to myself in Tonkean which has been previously assigned to be by a partner.

Pros

The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate.

Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Cons

Mobile app, lack of view variety, and limited notes ability on items.

Pros

Tonkean was great a great and continued to help our company stay orgainized. I loved the Tonkean bot that would sync directly with Slack. I would set up a daily reminder to pust updates into each of my projects and it would help to keep me on track during those days when I felt things were out of control. It was a simple system to learn and very clean. It allowed for transparency of projects and allowed other team members to see updates daily.

Cons

When using tonkean, we were looking for a system that would allow us to create charts and graphs to use with our customers to show progress and burndown. With not having the ability to create the specific apps we were looking to have we were unable to use Tonkean as a "one stop shop".

Pros

So, the way this was configured in our organization, it was built to send the sales team reminders about certain stages of our opportunities and focus on updating them regularly. This helped us keep on track with our sales and made sure everything was up to date.

Cons

The notifications became a bit tiresome.

Pros

It provides healthy reminders, helping track progress with agents which will definitely be important as my career prorgesses

Cons

It doesn't adjust when I mark an agent/opportunity as a "dead" lead...it will keep asking about that lead even though it is dead.

Pros

Tonkean has provided a remarkable help in getting our staff organized, updated and kept accountable. Pros for this software that contribute to that goal include:
- Calendar of events and tasks
- Categorization of tasks
- Constant reminders for tasks
- Custom Updates for owners of tasks

Cons

In its overall remarkable utility, what tonkean lacks is the ability to send text reminders other than email. Considering people respond much better to texts, sending reminders and updates via text messaging would bolster this system even more.

Pros

The software is nice to look at and its fairly robust.

Cons

It can be easier to use. Overall some of the functionality isn't intuitive and ideally most software should be able to be used without having to look at a user guide or manual.

Pros

Good value for money, able to set this up in a highly customizable way.

Cons

Would be great to have some industry standard reports pre-built so customers can start out quicker. Those reports can then be customized later.

Pros

LOVE the idea of a bot emailing myself and my team to get updates so I don't have to! This makes managing a large to-do list easy

Cons

It's complicated to understand. I have a pretty simple business and the software seems like it is very well suited for a much larger company who can spend more time setting it up with all their systems.

Pros

It's a great solution for quick team updates on project status. Once you have the team trained to use the software and provide status via the tool it makes it easier for managers.

Cons

Need more robust project dashboards to see status across multiple projects more easily

Pros

Love that it integrates with slack and I can get notifications/pinged when something needs my attention. Dashboards are helpful too.

Cons

Wish it was easier/ more user-friendly to upload documents that support our projects from a marketing perspective.

Pros

Ease of use. The software is easy to access and straight forward.

Cons

Frequency of updates. Can clutter up my email inbox.

Pros

I like the interface of managing tonkean tasks and who they're delegated to. I like that you can set a due date and the owner or the task/project can give updates as to where exactly it's at.

Cons

For a non-manager, when you open up Tonkean in a web browser, it displays really poorly. The Slackbot part of Tonkean I also find confusing and not the best UX.

Pros

Intuitive and easy to use. Worked extremely well with Slack, which made it easy to have my team use it without logging into yet another site to post updates. Lots of integration capabilities.

Cons

The price was too much to justify unfortunately. Ended up using tools we already had and free sites such as Trello.

Pros

1 - Love that it can take care of the communication and updates automatically.
2 - Good way of organizing lots of projects.

Cons

1 - Manual updates to projects should be able to be done with less clicks.
2 - Updates/notes should keep dated, chronological history.

Pros

The automation is really great. I like the idea of being able to set something up and let it run for me.

Cons

It may need a better on boarding process for team members. Particularly not-so-tech savvy team members.

Pros

I really appreciated the Ease of Use in Tonkean

Cons

My lease favorite feature of Tokean is that it is Web-based.

Pros

The software was easy to use and very intuitive

Cons

Pure project management - could use more functionality

Pros

We vare a Company who has experience in ML, IOT AM

Cons

Automatitation of process that are the part important in our Value offer to the customers