--- description: Review of Swell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Swell | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Swell](/software/178288/swell-cx) # Swell Canonical: https://www.softwareadvice.co.nz/software/178288/swell-cx Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/178288/swell-cx?page=2) > Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys and much more, Swell makes going the extra mile seem like a 2 p.m. coffee break. Through a mobile-first approach, you can connect with your customers in ways that matter and are convenient to them. By enhancing the customers' experience through gathered insights and driving new online reviews, you'll gain more business while focusing on your business. > > Verdict: Rated **4.6/5** by 355 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 355 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Scheduling - CRM - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Templates ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1202 reviews) 2. [TrueReview](https://www.softwareadvice.co.nz/software/193489/truereview) — 5.0/5 (150 reviews) 3. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (702 reviews) 4. [Okendo](https://www.softwareadvice.co.nz/software/353128/okendo) — 4.9/5 (223 reviews) 5. [GiveMe5.ai](https://www.softwareadvice.co.nz/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) ## Reviews ### "Better option than Podium" — 5.0/5 > **Stephen A.** | *7 October 2021* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Cost effective- easy to communicate with support > > **Cons**: There are glitches that happen occasionally > > Very easy to set up and very nice to have a great customer support team. ----- ### "MOST EFFICIENT COMMUNICATIONS" — 5.0/5 > **Tracy** | *15 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We love the ease of use for efficiently communicating with our clientele where they are - which is digital\! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow\! > > **Cons**: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. > > Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. ----- ### "It's fine" — 3.0/5 > **Evan** | *13 September 2022* | Events Services | Recommendation rating: 3.0/10 > > **Pros**: I implemented Swell because I was very impressed with the sales person \[SENSITIVE CONTENT\] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. > > **Cons**: I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. > > Expensive and not amazing. ----- ### "Positive Move to Swell" — 5.0/5 > **Rodney** | *18 April 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. > > **Cons**: No problems so far. Everything has been easy to incorporate into our daily operations. > > Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. ----- ### "Swell with pride using Swell\! They're as good as their name\!" — 5.0/5 > **Shannon** | *9 August 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. > > **Cons**: I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet\! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. > > Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot\! ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/178288/swell-cx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/178288/swell-cx) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data