--- description: Review of SnapSupport Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SnapSupport | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Equipment Maintenance Software](/directory/405/equipment-maintenance/software) > [SnapSupport](/software/177673/snapsupport) # SnapSupport Canonical: https://www.softwareadvice.co.nz/software/177673/snapsupport > SnapSupport is a web-based equipment maintenance solution designed to help businesses across various industry verticals, including telecom, manufacturing, life sciences, semiconductor, utilities, medical devices, mining and healthcare. Key features include work order management, mobile access, maintenance scheduling, job management, file sharing and real-time chat. Teams using SnapSupport can offer help documentation, FAQ, user manuals, videos and other support materials proactively to customers, and predict potential issues. Issues reported by customers are automatically routed to the representative best qualified to handle specific issues. Additionally, unattended tasks are escalated to the right contact within the organization, ensuring efficient resolution of issues. SnapSupport offers Java and Android SDKs, facilitating integration with existing systems or websites. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities. Pricing is available on monthly subscription and support is extended via email and an online inquiry form. > > Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SnapSupport - **Location**: Sunnyvale, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact SnapSupport for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - CRM - Chat/Messaging - Collaboration Tools - Customisable Templates - Dispatch Management - File Sharing - Job Management - Maintenance Scheduling - Mobile Access - Real-Time Chat - Real-Time Data - Real-Time Notifications - Real-Time Updates - Scheduling - Screen Sharing - Session Recording - Support Ticket Management - Third-Party Integrations - Troubleshooting ## Integrations (2 total) - SAP Business One - Salesforce Sales Cloud ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Equipment Maintenance Software](https://www.softwareadvice.co.nz/directory/405/equipment-maintenance/software) ## Related Categories - [Equipment Maintenance Software](https://www.softwareadvice.co.nz/directory/405/equipment-maintenance/software) - [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Alternatives 1. [Blitzz](https://www.softwareadvice.co.nz/software/270332/blitzz) — 4.7/5 (20 reviews) 2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews) 3. [Wrike](https://www.softwareadvice.co.nz/software/3777/wrike-pm) — 4.4/5 (2887 reviews) 4. [Fracttal One](https://www.softwareadvice.co.nz/software/413016/fracttal) — 4.6/5 (1773 reviews) 5. [Odoo](https://www.softwareadvice.co.nz/software/77019/odoo-pos) — 4.2/5 (1294 reviews) ## Reviews ### "SnapSupport - A must for a Field Service environment" — 4.0/5 > **Sakthi Ragunathan** | *17 April 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Easy customization according to your environment. Swift response on support requests > > **Cons**: Android application could be more better. > > SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance. The new AI feature is interesting. Overall a productive application and a real value for money. ----- ### "SnapSupport Review" — 4.0/5 > **Steve** | *11 August 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future. > > **Cons**: The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience. > > SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business. ----- ### "revieew so fat" — 4.0/5 > **Paul** | *17 April 2019* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: allows field techs to upload in real time completed work in a template to be saved in PDF form. works on all platforms The development team is helpful and quick to respond to issues > > **Cons**: pdfs don't save with a title of the Document the chat function is clunky alerts don't always work cant generate PDFs from the mobile app issues with crashing and freezing during at end of uploads > > good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs ----- ### "We use the snapsupport platform to handle support & troubleshooting for our ongoing projects." — 5.0/5 > **Ahmed** | *22 July 2018* > > **Pros**: Mobile app, image \& video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues. > > **Cons**: Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/177673/snapsupport) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data