About Process360 Live

iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com.
Process360 Live Software - Process360 Live
Process360 Live Software - Process Modeling Dashboard
Process360 Live Software - Centralized Process Repository
Process360 Live Software - Process Mining
Process360 Live Software - Scenario Simulation
Process360 Live video
Process360 Live Software - Process360 Live - thumbnail
Process360 Live Software - Process Modeling Dashboard - thumbnail
Process360 Live Software - Centralized Process Repository - thumbnail
Process360 Live Software - Process Mining - thumbnail
Process360 Live Software - Scenario Simulation - thumbnail

Process360 Live pricing

Process360 Live does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Process360 Live Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.5
Customer Support
4.6
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All Process360 Live Reviews

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36 reviews
Kelly
Kelly
  • Industry: Broadcast Media
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 22/12/2018

Tool that grows with your organization

Great partnership to help us be successful.

Pros

This tool grows with your process maturity, yet is very easy to use from the beginning to help gain adoption. More flexible than other BPMN tools to create your diagrams.

Cons

It would be helpful if there was better integration between the desktop and web versions of the software.

Response from iGrafx

Kelly - Thank You so much for the great review and for your support of iGrafx. You will be happy to know that v17.5 (releasing on Jan 2) will provide even greater integration between the client and web.

Replied 26/12/2018
Anuj
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 30/06/2022

iGrafx is the face of business process transformation for enduring value which lasts forever !

iGrafx is one of the most suitable and ideal solution for increasing efficiency of business processes and enable strengthened business process management through bringing in process enhancement and quality assurance. It is strongly connected to RPA and Six Sigma and Lean model to extract business efficiency to most desired level.
It is one of the most convenient and remarkable solution which is widely known in the market and have more good feedbacks already recorded.

Pros

Business process transformation for creating sustainable values for users and other involved stakeholders.
Long term business advantage and sustainability is gained.
Detailed process analysis and robust optimization of business resources.
Improved business performance and strengthened productivity.
Bringing efficiency and compliance in business process through inclusion of RPA and Six sigma etc.
iGrafx brings process agility and helps in bringing the expense to lowest by increasing the productive outcome. Overall process efficiency enhancement through increased ROI

Cons

We need more customized features and process modules which can fit perfectly with our aligned business objective and goal.
The costing/pricing model should be based on SaaS and PaaS mode only

Alternatives Considered

HOPEX Platform, Mavim and ADONIS BPM Suite

Reasons for Switching to Process360 Live

iGrafx was chosen over numerous other alternatives as we loved their demo at the first place. Their business team was quick and highly knowledgeable. We loved the presentation and it was a good to go business proposition for us. They offered good discounts to us and further discounts on renewal of the same after an year. Overall, a good business interaction with better opportunities to collaborate and grow.
George
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
0

5.0
Reviewed on 6/04/2020

Great flowcharting software

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

iGrafx has simply better flowcharting features, especially as it pertains to the visual appearance of flowcharts. It also allows one to develop simulation models which is sometimes valuable.

Response from iGrafx

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

Replied 7/04/2020
Nicolas
  • Industry: Investment Banking
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/11/2020

iGrafx is great for meeting the requirements of the regulation standarts

iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

Pros

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Cons

Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Alternatives Considered

Diligent One Platform

Reasons for Choosing Process360 Live

iGrafx was more compatible with meeting the regulation standards of our company.

Switched From

HSI Donesafe

Reasons for Switching to Process360 Live

iGrafx's pricing plan was more reasonable for us.

Response from iGrafx

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

Replied 1/12/2020
Kurt
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
0

5.0
Reviewed on 30/03/2020

iGrafx Process for Six Sigma

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros

I like the ability to turn a process map into an actual simulation.

Cons

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software.

The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

For the simulation ability. Since I can't get good training on simulation it's hard to justify the higher cost over visio.

Response from iGrafx

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Replied 31/03/2020
Stella
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/12/2020

iGrafx helps us to meet the requirements of various regulations

Pros

We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way.

Cons

Great experience so far, nothing to mention as negative. Absolutely impressive features.

Paul
Paul
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/12/2018

Best Support for Implementation of Process-Based Management

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros

Ease of use, focus on features and function that enable businesses to work better

Cons

We have had no issues with the installation or use of the software

Response from iGrafx

Paul
Thank You for your continued use and support of iGrafx.

Replied 27/12/2018
Rohit
Rohit
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/12/2018

iGrafx is easy to use and great tool for documentation.

IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively.The Product is simple and easy to use and it enables a wide variety of model types.

Pros

IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

Cons

It lacks sometime in basic elements structure

Response from iGrafx

Thank You Rohit for your review and continued use of iGrafx. We would be curious to speak to you about the element structure you mention.

Replied 27/12/2018
Verified Reviewer
  • Industry: Executive Office
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 6/10/2020

Tool of Choice

It was easy to get started. Even if not using the app for a stretch of time I was able to pick up where I left off with little effort.

Pros

This software was very easy to use right out of the box. Was able to quickly utilize the functions that I required with minimal effort.

Cons

Customizing my favorites. The small icons related to the action in most cases not intuitive.

Brian
Brian
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 13/12/2018

Easy sales process and price is excellent

Excellent company to work with.

Pros

The software was easy to implement, learn and use.

Cons

Still trying to figure out how to effectively use the shapes library and toolbar.

Response from iGrafx

Hey Brian
Thanks for the great review. We would be happy to set up some time with you for a review of the shape library and toolbar. Just let us know.

Replied 14/12/2018
April
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/05/2020

Incredible Process Documentation & Simulation Software

My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting processes. When I left to come to my current employer (less than 800 employees) with the task to create a BPM team from the ground up, iGrafx was a MUST HAVE/DEAL BREAKER request for me to be successful with my job. The iGrafx team was and continues to be supportive of requests for information, quotes, training, issues encountered, etc. Would highly recommend iGrafx....

Pros

iGrafx software is very easy to learn and leverage for a variety of process documentation exercises. Extremely flexibility to make changes to process designs. Simulation software (Process) will provide much sought after information from which executive can make more informed decisions.

Cons

Expense required to obtain the iGrafx platform to store and version control processes. Newest Platform design includes incredible functionality that a small business with 2-4 people documenting processes would NEVER be able to utilize, yet price is way out of our price-range leaving us without a process storage solution.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

Past experience..
Susan
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/10/2020

Requirement Elicitation - superb

iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood. Often I am in a meeting to help identify reporting needs, and hear new requirements or notice the business team is stalled while systems is going full-steam-ahead. I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs.
There have been multiple occasions (and I expect many more in the future) where system uses the iGrafx process model as their primary business requirements guide.

Pros

Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk.
I use iGrafx as a business process modeling tool - and am able to, in real time, capture a business process (e.g., financial, call center, back-end-system processing, etc) while the team describes what they do. The ability to add swimlanes, comments and descriptive decision diamonds keeps my team engaged during the requirement gathering process. Many times I am able to get the process and requirements approved before the meeting is over, eliminating the need to have the team review and approve off-line, speeding up the requirements process.

Cons

I solely use the business processing component - and cannot comment on other features.

Response from iGrafx

Thank you for review and support of iGrafx

Replied 22/10/2020
Steve
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 2/04/2020

CSAA Business Process Modeling using iGrafx Cloud

My personal experience has been fantastic. I love the features and product support. For my company, the experience has been very positive.

Pros

1). Simple for Web Diagrammers to create process diagrams.
2). The ability to associate Systems, Teams, Roles, Capabilities, Requirements, Risks/Controls and other processes to establish a total perspective of a process that goes well beyond a mere process diagram.

Cons

1). The cloud version could use built-in metrics for cycle time, defects, etc. to enable process improvement. These metrics are available as custom properties, but should be a part of the measurement scheme directly.
2). Reporting via IQL is clunky. It would be great if users had a GUI that allowed them to create reports more simply.
3). Could use a VSM template for the Cloud product
4). Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content.

Lindsay
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 19/12/2018

iGrafx Review

I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful.

Pros

1. It is easy to create flowcharts
2. There is flexibility with how to document your processes
3. The repository can store flowcharts and documents
4. There is an approval process in place
5. Document Risk and Controls

Cons

Some of the functions are not intuitive and extra guidance is needed. Currently you need to purchase consulting hours to get help. It would be nice to have more complex tutorials and how to's available for free online. Or allow the help desk to answer more complex questions.

Response from iGrafx

Thank you Lindsay for this kind review. You will be happy to know that we are currently working on an enhanced customer support portal for training and support.

Replied 20/12/2018
Patrick
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 13/12/2018

Process for Six Sigma is great

Process for Six Sigma is a great piece of software that is fairly intuitive to learn. The learning curve is not steep yet the product is quite powerful. It is clearly a mature product because I could not think of a process scenario that would not be able to be configured in the product. The ability to define variables within the software allowed me to customize it to exactly suit my use-case with specific clients. The on-screen simulation execution is an impressive thing to show to clients.

Pros

The ability to support what-if analysis of potential process changes. Design of experiments functionality also enabled us to quickly optimize processes.

Cons

The software is great. As a consulting firm, annual product licensing can be a challenge because if I am not staffed on a project when the product is up for renewal, I don't have a way to expense the cost and the license lapses.

Response from iGrafx

Hello Patrick

We really appreciate you taking the time to leave these nice expressions and for your support of iGrafx.

It may be of interest to you that we now offer a subscription based model that may help with license expiration you mentioned. If you would like more information, please do not hesitate to contact us.

Replied 14/12/2018
Katharina
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 21/12/2018

Very easy to use and incredibly intuitive for a BPM Software

My organization could easily provide a whole process landscape to all relevant people by using the online platform and the reporting. We soon also plan to use the Human Workflow component to make it easier for people to work in a process and provide all relevant information in standardized forms.

Pros

The easy-to-use user interface and the possibility to easily capture new processes. The object framework is very smart and really allows to display all relevant information for one process in one place.
The reporting capabilities are so easy to customize and just display everything you need to all relevant people by providing an easy web-based access.
If you want to improve a process, the simulation of iGrafx is very powerful and really helps you to test your what-if scenarios.

Cons

There's not that much but some minor tweaks around the conversion from older to newer versions (Desktop clients) but that's addressed soon as far as I'm aware of.

Response from iGrafx

Thank You Katharina for the wonderful review and for your support and use of iGrafx.

Replied 22/12/2018
Nur
  • Industry: Defense & Space
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 9/09/2022

Quality Product

Pros

my overall experience has been positive because there are producers who care about user comments and are open to self-improvement.

Cons

I have been using it for close to 1 year and I have not had a bad experience, it has a structure that works with an extremely target-result relationship.

Graciela
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 7/09/2022

iGrafx a great tool for business

I really like this software, I like the way that you can use it, but you need to know how to use it.

Pros

When i used this software, the tools, the functions and the differents elements in this software were really useful for me, i really like the differents tools that this software have, because they are really useful in the work and the differents ways that you can use them it's really comfortable.

Cons

When you know or learn how to use this software it's really comfortable, but when you are a new user, it's difficult to understand whole the functions and the tools that this software provide us.

Verified Reviewer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/12/2018

Wonderful software and stellar customer service

Wonderful experience from contract to implementation. Great customer support and wonderful product.

Pros

Ease of use, ability for process models to be more dynamic based on the information you can capture.

Cons

When more users join the performance is impacted.

David
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 27/12/2018

Amazing workflow diagrams!

Great experience in creating models and diagrams to organize my projects.

Pros

As a student, I have been using IGrafx for a couple of years now. It makes creating diagrams and flow charts easy and clear to understand. The software helps me to organize my ideas and thoughts rspecially when I am working on my big school projects. Working with IGrafx is very easy and editing charts is straight forward. The app offers great variety of features and functionality.

Cons

One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions.

Adesh
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 30/03/2020

Basic stuff is easy to do in this app

Due to the less than straightforward UX for the advanced features, we have mostly used this for basic process diagramming. For that this is great but that is not the full value of the product.

Pros

Basic process diagramming (swim lanes) is relatively straightforward. Its easy enough to create and update these during team meetings.

Cons

The more advanced stuff like shapes, phases, export etc is not that straightforward and requires training on the tool.

Response from iGrafx

Thank you Adesh for your review and thank you for your continued support.

We would love to chat with you further regarding the more advanced features you speak of and how we can help with tutorials or training. Please contact us: http://ow.ly/zj7P50z13va

Replied 31/03/2020
Vinay
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 6/04/2020

iGrafx-CSAA

It has been helpful with documenting the process flows

Pros

Flexible, Easy to use and integration with other apps

Cons

Sometimes slow with lot of process flow in the folder

Response from iGrafx

Thank You Vinay for your continued support and use of iGrafx

Replied 7/04/2020
John
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 6/10/2020

Ease of Use

I have used it for over 20 years and still love it. I am frustrated when forced to use other tools.

Pros

It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design.

Cons

It doesn't have the market share it deserves.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

Ease of Use

Response from iGrafx

Thank you for your review and continuous dedicated support of iGrafx.

Replied 22/10/2020
DELISA
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 31/03/2020

iGrafx Review - Govt User

Pros

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

Cons

The repository use can be a bit clunky on occasion.

Response from iGrafx

Thank You Delisa for your kind review and continued support.

Replied 6/04/2020
Mark
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 22/03/2021

Process for SS

Overall great tool

Pros

comprehensive modeling and analysis tool to drive insights into process opportunities

Cons

Like just about all of it, but can't afford to put it in the hands of everyone. Like my MiniTab subscription floating licenses allows for all to use and check in and out. So few licenses covers multiple teams.

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