Employment Hero

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Employment Hero

The smarter way to manage HR, people, payroll and productivity. For NZ small and medium businesses on the up. Induct new recruits online. Make performance reviews a breeze. Manage your people with built in contracts, policies and HR templates that are ready to go when you are. Over 200k organisations use Employment Hero and together we collectively manage over 1m employees. Visit our website to learn more.
Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.
Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions.
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.
Employment Hero video
Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth. - thumbnail
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple. - thumbnail
Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions. - thumbnail
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports. - thumbnail
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app. - thumbnail

Employment Hero pricing

Employment Hero has a free version and offers a free trial. Employment Hero paid version starts at $10.00/month.

Starting Price:
$10.00/month
Free Version:
Yes
Free trial:
Yes

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Employment Hero Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.4
Customer Support
4.1
5 reviews of 207 View all reviews
Suzannah
Suzannah
  • Industry: Utilities
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 7/08/2022

Feature packed software for a HR platform

Pros

I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

Cons

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

Response from Employment Hero

Hi Suzannah,

Thanks for your review! It's wonderful to hear that you're getting so much value from the platform and that it's providing you with peace of mind in terms of compliance.

We're always working to improve the platform, so I've passed on your valuable feedback about navigation to our team.

Many thanks,
Rosie

Replied 1/09/2022
Ben
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4
Reviewed on 24/02/2020

Great product

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Response from Employment Hero

Hi Ben,

Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins!

Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team.

Have a lovely day,
The Team at Employment Hero

Replied 28/02/2020
Kim
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
2

2
Reviewed on 17/01/2021

Think twice.

If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage.

The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

Pros

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

Cons

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

Response from Employment Hero

Hi Kim,

Thank your for your feedback. We're sorry to hear that your experience with Employment Hero hasn't been as seamless as we'd like it to be.

We'll be reaching out directly to reach a resolution and hope that we can get things back on track.

Thank you again,
Anna from Employment Hero

Replied 21/02/2021
Abhi
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 3/10/2019

Easy to manage HR & Payroll

We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs.
It has made onboarding a very easy and paperless.
Very supporting staff members, quick response to questions and suggest better way of operating.

Pros

1. Ease of onboarding/offboarding employees
2. Digital acknowledgment of documents
3. Checklist
4. Timesheet & Leave request through app and full audit reports

Cons

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR
2. Incident report from App not available
3. Give contractor more visibility on HR
4. Not to do with software but overall training provided wasn't great and no handover document was provided

Alternatives Considered

MicrOpay

Reasons for Choosing Employment Hero

1. No HR functionality 2. Manual Timesheet Management 3. Manual Leave Management

Switched From

MYOB Business

Reasons for Switching to Employment Hero

1. My past experience with EH 2. Cost vs benefit 3. User-interface is far better than Sage

Response from Employment Hero

Hi Abhi,

Thank you for reviewing Employment Hero and taking the time to give us such valuable feedback. It's great to see Employment Hero has had such a positive impact on your HR and payroll processes despite the limitations you've experienced.

I've passed your feedback on to our product team. Hopefully we will be able to make these updates in the future.

Thank you again,
The Employment Hero Team

Replied 16/10/2019
Michelle
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/04/2023

The BEST HR and Payroll platform

We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Pros

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

Cons

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Alternatives Considered

ELMO Software

Reasons for Switching to Employment Hero

Customer Service. I asked for the pricing of the different models and received it straight away.

Response from Employment Hero

Hi Michelle,

Thanks so much for your kind words! It's wonderful to hear that Employment Hero has completely digitised your HR and admin processes.

Your support means the world to us.

Many thanks,
Rosie

Replied 12/05/2023

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