--- description: Review of BOSSDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSSDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [BOSSDesk](/software/174544/boss-support-central) # BOSSDesk Canonical: https://www.softwareadvice.co.nz/software/174544/boss-support-central Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/174544/boss-support-central?page=2) > BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience\! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk. > > Verdict: Rated **4.7/5** by 145 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 145 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software) ## Alternatives 1. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) 5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Reliable even though the UI looks a bit outdated" — 5.0/5 > **Gibril** | *24 July 2026* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: BOSSDesk is quite easy to use, relative quick and also easy to set up. Integration is possible with external software. We use it with PowerBI for data manipulation and visualisation. > > **Cons**: If I had to point to one thing that would frustrate me the most about BOSSDesk, it would be the user interface. Compared to many modern IT service management platforms, it feels a bit dated and isn't always as intuitive as you'd expect. Simple tasks can take more clicks than necessary, and new users may need some time to get comfortable navigating the system. I've also seen users mention that customizing workflows, reports, and dashboards can be more complicated than expected, especially without prior experience. > > It has been quite good, been having decent numbers and keeping up with SLA. There are issues related to the outdated UI but it works well overall and it helps me do my job everyday. ----- ### "Expect to Use BOSSDesk for Years to Come" — 4.0/5 > **Gary** | *26 June 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: It is a great product for IT tickets \& monitoring the computer inventory, at a Gear price. We have been a customer since 2017 \& last year was the first price increase. Which was minimal. > > **Cons**: Ever since they combined the on-prem \& cloud versions, I have lost a couple of minor functionalities. Nothing major, just a minor inconvenience. > > They have great customer service. their support staff is quick to respond to any reported issue, question, or request for assistance. ----- ### "Products Capabilities" — 5.0/5 > **Junior** | *16 May 2019* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports. > > **Cons**: Not keeping customer update up coming features. > > Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere . ----- ### "Impressions after one year" — 4.0/5 > **David** | *26 June 2025* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: BOSSDesk is a sleek, focused ITSM-centric platform that gets the job done. Support is quick and knowledgeable. The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. They take their customers' input seriously and truly aim to please. > > **Cons**: Still lacking some features you may find with larger enterprise service desk platforms. Documentation is less thorough than I would like. There could be more connectivity between some modules, such as software assets, contracts, and ticketing. Reporting could be more robust and customizable. > > Our organization has been using BOSSDesk for nearly a year, and overall, we are very pleased with the system. ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20 May 2026* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Cons**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/174544/boss-support-central?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/174544/boss-support-central) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data