--- description: Review of Zadarma Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zadarma | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Zadarma](/software/173719/zadarma) # Zadarma Canonical: https://www.softwareadvice.co.nz/software/173719/zadarma Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/173719/zadarma?page=2) > Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform. From flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits. What You Get with Zadarma: Global Virtual Numbers Instantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required. Cloud PBX with Visual Editor Build your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes. AI Voice Agents Handle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data. Integrated CRM or Seamless Sync with Popular Platforms Use Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and better context. Call Analytics and Performance Monitoring Track call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports. High-Quality VoIP Calls Enterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are. Recordings and Transcripts Automatically record calls and generate transcriptions — perfect for compliance, training, or quality control. Free Cross-Platform Softphones Make and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows. Flexible Billing Choose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees. Developer-Friendly API Add telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations. Why Choose Zadarma: 18 years of proven expertise in VoIP and cloud telephony Over 2 million users worldwide Fully GDPR-compliant and secure Localized service and multilingual support Trusted by businesses, startups, and developers across the globe Whether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience. Get started today and join thousands of companies that rely on Zadarma for smarter communication. > > Verdict: Rated **3.8/5** by 67 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 67 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.2/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - API - Activity Tracking - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM - Calendar Management - Call Centre Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transfer - Caller ID ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) ## Related Categories - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (698 reviews) 4. [CallHippo](https://www.softwareadvice.co.nz/software/80310/callhippo) — 4.4/5 (680 reviews) 5. [Google Voice](https://www.softwareadvice.co.nz/software/171496/google-voice) — 4.5/5 (722 reviews) ## Reviews ### "Ease of use is the key" — 5.0/5 > **Irina** | *17 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent. > > **Cons**: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls. ----- ### "CRM integration made daily work easier." — 5.0/5 > **Verified Reviewer** | *17 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. > > **Cons**: Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. > > We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. ----- ### "Terrible implementation, but worst is their inconsistent price\!" — 3.0/5 > **Verified Reviewer** | *10 September 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: After a long process, it worked and I could do good voice calls from my cellular with their terrible app. > > **Cons**: I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why? Because Zadarma is Zadarma and those are their values. The prices are high, we wanted to try it but it quite expensive. Terrible app on Android. Very hard to implement. Very hard to find the recordings - it's not intuitive. Problems on their website - I starter registering a phone number but it didn't do that. Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right. I talked about values - here it is. When a company doesn't have good values, this is what happens. > > Terrible experience. From the beginning it was very difficult. I am very angry at companies that are not transparent with their clients just to have a bit more money at the end. I think that Zadarma has to work first and foremost on their core values as a company. ----- ### "Good control over call routing without high costs" — 5.0/5 > **Verified Reviewer** | *16 March 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Queues, working hours, forwarding rules, all easy to configure once you understand the system. It works well for remote team members. Price is reasonable compared to other providers we checked. > > **Cons**: It is not very beginner friendly at first, and you may need to test different scenarios before going live to ensure everything works correctly. > > We switched from basic call forwarding because we needed more structure. Zadarma gave us more control without enterprise pricing. ----- ### "Flexible enough for growing call volume" — 5.0/5 > **Pratish** | *18 March 2026* | Marketing & Advertising | Recommendation rating: 4.0/10 > > **Pros**: The system allows detailed routing. We use IVR, call queues, and fallback rules. It helped reduce missed calls and distribute workload better. Adding new extensions is simple and doesn’t require hardware. It also works across devices. Some people use desk phones, others laptops or mobile apps. The experience stays consistent. > > **Cons**: The admin panel has many options and can feel overwhelming at first. You need to plan your call flow before building it. > > We moved to Zadarma when call volume increased and our previous setup couldn’t handle it. After months of daily use, it feels reliable. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/173719/zadarma?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/173719/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data