--- description: Review of Quiq Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Quiq | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [Quiq](/software/173542/quiq) # Quiq Canonical: https://www.softwareadvice.co.nz/software/173542/quiq Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/173542/quiq?page=2) > Quiq is an enterprise AI platform for customer experience that serves large consumer-facing businesses in retail, travel, financial services, and similar industries. The software is cloud-based, making it accessible without on-premises infrastructure. Core features include AI-powered chat, messaging automation, and agent-assist tools that help customer service teams handle inquiries across digital channels such as SMS, web chat, and social messaging. Businesses can manage high volumes of customer conversations from a single platform, reducing the need for manual handling of repetitive requests. The agent-assist feature surfaces relevant information during live conversations, helping support staff respond more consistently. Quiq also includes analytics and reporting tools that give managers visibility into conversation volume, response times, and team performance. Support is available via email, phone, and a knowledge base, giving teams multiple ways to get help when needed. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Quiq, Inc. - **Location**: Bozeman, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$6,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is conversation-based, not seat based, starting at $500 per month. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Canada, France, Germany, Hungary, Italy, Japan, Mexico, Netherlands, New Zealand, Slovakia, United Kingdom, United States ## Features - 2-Way Messaging - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Routing - Automated Scheduling - Autoresponders - Blended Call Centre - CRM - Call Centre Management ## Integrations (4 total) - Genesys Cloud CX - Intuit Mailchimp Email Marketing - SAP ECC - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 2. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 4.0/5 (20 reviews) 3. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (269 reviews) 5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (207 reviews) ## Reviews ### "this software is the definition of innovative" — 5.0/5 > **Gerabel** | *5 March 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied. > > **Cons**: sometimes it's just really confusing since there are so many graphs showing on my window ----- ### "Amazing Product for Sales/Support and a phenomenal dev. team." — 5.0/5 > **Nicholas** | *24 May 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software. > > **Cons**: At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View. ----- ### "User friendly and convenient." — 4.0/5 > **Verified Reviewer** | *3 April 2018* | Recommendation rating: 7.0/10 > > **Pros**: I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus. > > **Cons**: I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly. > > We haven't used it long enough to track benefits. ----- ### "Club Med" — 5.0/5 > **Jennifer** | *12 August 2019* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed. > > **Cons**: We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point. > > Becoming more multichannel. Giving our clients more options to contact us outside of the phone. ----- ### "Quiq pilot to launch" — 5.0/5 > **Tracy** | *12 August 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success. > > **Cons**: Seriously, I can't name one thing. Compared to our prior software this is a dream to work with. > > We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way. From myself as the purchaser to the end users we have never encountered a roadblock that the team at Quiq couldn't resolve and in the most efficient way possible. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/173542/quiq?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/173542/quiq) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data