RingEX

Pros

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Cons

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

Pros

I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Cons

There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better

Pros

The app was easy to use when making calls away from the office.

Cons

Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.

Pros

The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons

Some of the connectivity can be an issue between phone vs desktop application.

Pros

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.

We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Cons

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.

It's an expensive solution unless easy of use outweighs cost.

Alternatives Considered

Reasons for Switching to RingEX

Pros

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.

Cons

Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM

Pros

It was easy to install, and it is easy to use.

Cons

The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks.

Pros

User friendly and easy to set up. Time and money saving

Cons

no refunds on down time, you just have to call your sales team

Alternatives Considered

Reasons for Choosing RingEX

Switched From

Reasons for Switching to RingEX

Pros

We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones.

Cons

If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands.

Alternatives Considered

Reasons for Switching to RingEX

Pros

The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and organized location for all after-hours calls.

Cons

No specific cons at this time. Before, the app did not include HUD features which made it more difficult, but this has been addressed.

Pros

Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product.

Cons

I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.

Pros

I like how easily it integrates with my cellphone from a caller standpoint.

Cons

I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.

Pros

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Cons

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Alternatives Considered

Reasons for Choosing RingEX

Reasons for Switching to RingEX

Pros

I have used Ring Central for 4 years or so. It is easy to use, but drops calls alot. Sometimes callers will say they cannot hear me.

Cons

Dropping of calls, disconnects calls. Would like for Ring Central to help with that.

Pros

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

Cons

Restrictions in terms of character count for written communication via short message service (SMS).

Pros

RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.

Cons

Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.

Alternatives Considered

Switched From

Pros

I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.

Cons

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day

Pros

Love the control it gives us and the money we are saving from the local utility phone company

Cons

I cannot think of any cons. Love all the features

Pros

They protect my company from missing calls and act professionally

Cons

the cost could be less - but the service is great

Pros

How easy it is to use. I am able to text my clients.

Cons

There is nothing I do not like about RingCentral. Its super user friendly.

Pros

I like that it's a very complete platform, it's quite stable and its reports are easy to consult.

Cons

One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist)

Pros

We use RingCentral at work and I love it! I use it multiple times a day for answering/making phone calls and also use the texting feature.

Cons

The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't think other companies would normally have.

Pros

The best feature on RingCentral is the text message-like feature. Loan Officers can send automated text messages to clients informating them about their loan. The messages would inform the clients when their loan reached a milestone.

Cons

RingCentral only gives 2 options; clients can leave a voicemail or stay on hold. This is not the most efficient, especially when clients want quick prompt service.

Pros

RingCentral is pretty easy to use and having to use it for Efax as well and our calls to be timestamped.

Cons

There really isn't anything to complain about it since it has been great since I have been using it.

Pros

The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing.

Cons

There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer